BBB Business Review

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This business is not BBB accredited.

The Travel Center

Phone: (301) 916-9840 View Additional Phone Numbers 23219 Stringtown Road # 223, Clarksburg, MD 20871


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Travel Center include:

  • 137 complaint(s) filed against business
  • Failure to respond to 24 complaint(s) filed against business
  • 18 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for The Travel Center include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

137 complaints closed with BBB in last 3 years | 54 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 73
Billing/Collection Issues 4
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 52
Total Closed Complaints 137

Additional Complaint Information

The Travel Center has responded to complaints presented to it by the Better Business Bureau by referring to limitations of liability, explaining its policy, and referring to other companies involvement in the transaction.  The Travel Center has sometimes provided refunds of the fee paid to it, but denies that fees for actual travel arrangements are received by it, as the certificate company.  The Better Business Bureau is raising its concerns about the overall pattern of issues in complaints concerning misleading sales practices and complicated arrangements to the company.    

Consumers report purchasing vacation/travel arrangements through presentations at group meetings or through faxed offers and encountering problems trying to make actual travel arrangements using the certificates.  When questions are raised about difficulties using the purchased arrangements, customers are advised that the paperwork included disclaimers indicating that the certificate seller had no responsibility for actual arrangements, changes in fees, or other problems encountered.  Consumers were advised to then contact the other company involved about the overall transaction.   Some of the companies referenced by consumers have separate BBB Business Reviews;  please check Grand Incentives  ( http://www.bbb.org/west-florida/business-reviews/incentive-programs/grand-incentives-in-sarasota-fl-90017298 ) and Omaha Travel (http://www.bbb.org/nebraska/business-reviews/corporate-travel/omaha-travel-in-omaha-ne-300076858 ).

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Travel Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 15, 2012
Business Management
Ms. Donna, Comptroller
Contact Information
Principal: Ms. Donna, Comptroller
Business Category

Vacation Certificates & Vouchers Travel Agencies & Bureaus

Alternate Business Names
Travel Center World Wide Worldwide Travel Center
Additional Information

This company operates out of the same address as Fun Time Vacation.  A separate report is available on that firm.

Additional Tradenames, Addresses & Phone Numbers

BBB has been notified that the current address on file for The Travel Center is a mail forwarding service and not their actual place of business.  Should more information concerning their place of business become available, BBB will update the report.

Industry Tips
VACATION CERTIFICATES
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.