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American Travel Planners

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Phone: (855) 287-6767 1455 Pennsylvania Avenue, N.W., Suite 400, Washington, DC 20004 http://www.americantravelplanners.com ! There is an alert on American Travel Planners !

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Description

According to information in Better Business Bureau files, American Travel Planners (ATP) describes itself as a membership travel club.  The company states that it does not conduct sales presentations and is an on-line business that only supplies travel products and services, but does not market them.  ATP reports that their services are sold by independent agencies.  ATP denies any responsibility for the sales practices or the fulfillment of prize offers of their sales representatives.  Consumers have stated that they had received offers of free prizes if they would attend a sales presentation.  Consumers report that the sales presentations solicit ATP memberships, and ATP contracts are provided to enroll with ATP.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for American Travel Planners include:

  • Length of time business has been operating
  • 15 complaints filed against business
  • Failure to respond to 7 complaints filed against business
  • 3 complaints filed against business that were not resolved
  • 2 serious complaints filed against business
  • Government action(s) against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 15

Additional Complaint Information

The company has generally responded to complaints by asking the customer to contact them by phone.

Additional Information

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BBB file opened: March 11, 2013 Business started: 10/17/2012 in WY Business started locally: 03/01/2013 Business incorporated: 10/17/2012 in WY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ronald Sather, President Mr. Mike Miller, Vice President Mr. Andrew Thomas, Member Services Mr. Andrew Wunder, Director Ms. Bethany Wunder Mr. Christian Wunder, COO
Contact Information
Principal: Mr. Ronald Sather, President
Customer Contact: Mr. Andrew Thomas, Member Services
Business Category

Travel Clubs Internet Selling Services

Alternate Business Names
ATP
Additional Information

According to information provided by the company, it maintains two corporate locations:  one in Wyoming, where the firm is incorporated, and one in Washington, DC.  The Wyoming address is a mail forwarding service address and the Washington, DC location is that of a virtual office.  The actual physical location where the services the business states it provides is unknown at this time.  The domain registration for ATP's web site is listed to be Sea To Ski Vacations, LLC.   A separate BBB report is available for that company,  http://www.bbb.org/denver/business-reviews/travel-clubs/sea-to-ski-vacations-in-broomfield-co-90143380 . 

Consumers report receiving invitations in the mail to attend sales presentations in exchange for promotional gifts, such as airline tickets.  In order to access the gifts, the attendee must abide by limitations on the access to the gift, as well as pay a fee.  American Travel Planners states that it does not market or solicit consumers, but such contacts are made through independent, external sales organizations.

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