BBB Business Review

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This business is not BBB accredited.

American Travel Planners

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Phone: (855) 287-6767 1455 Pennsylvania Avenue, N.W., Suite 400, Washington, DC 20004 http://www.americantravelplanners.com ! There is an alert on American Travel Planners !


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Description

According to information in Better Business Bureau files, American Travel Planners (ATP) describes itself as a membership travel club.  The company states that it does not conduct sales presentations and is an on-line business that only supplies travel products and services, but does not market them.  ATP reports that their services are sold by independent agencies.  ATP denies any responsibility for the sales practices or the fulfillment of prize offers of their sales representatives.  Consumers have stated that they had received offers of free prizes if they would attend a sales presentation.  Consumers report that the sales presentations solicit ATP memberships, and ATP contracts are provided to enroll with ATP.  


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Travel Planners include:

  • Failure to respond to 8 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for American Travel Planners include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 13

Additional Complaint Information

The company has generally responded to complaints by asking the customer to contact them by phone.

Customer Reviews Summary Read customer reviews

1 Customer Review on American Travel Planners
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 11, 2013 Business started: 10/17/2012 in WY Business started locally: 03/01/2013 Business incorporated 10/17/2012 in WY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ronald Sather, President Mr. Mike Miller, Vice President Mr. Andrew Thomas, Member Services Mr. Andrew Wunder, Director Ms. Bethany Wunder Mr. Christian Wunder, COO
Contact Information
Principal: Mr. Ronald Sather, President
Customer Contact: Mr. Andrew Thomas, Member Services
Business Category

Travel Clubs Internet Selling Services

Alternate Business Names
ATP
Additional Information

According to information provided by the company, it maintains two corporate locations:  one in Wyoming, where the firm is incorporated, and one in Washington, DC.  The Wyoming address is a mail forwarding service address and the Washington, DC location is that of a virtual office.  The actual physical location where the services the business states it provides is unknown at this time.  The domain registration for ATP's web site is listed to be Sea To Ski Vacations, LLC.   A separate BBB report is available for that company,  http://www.bbb.org/denver/business-reviews/travel-clubs/sea-to-ski-vacations-in-broomfield-co-90143380 . 

Consumers report receiving invitations in the mail to attend sales presentations in exchange for promotional gifts, such as airline tickets.  In order to access the gifts, the attendee must abide by limitations on the access to the gift, as well as pay a fee.  American Travel Planners states that it does not market or solicit consumers, but such contacts are made through independent, external sales organizations.

Industry Tips
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.