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Find a Location

Airlines Reporting Corporation has 1 locations, listed below.

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    Business ProfileforAirlines Reporting Corporation

    Travel Agent Mills

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3000 Wilson Blvd Ste 300, Arlington, VA 22201-3862
    BBB File Opened:
    10/12/2007
    Alternate Business Name
    • ARC
    Business Management
    • Ms. Eileen Quigley, Owner
    Contact Information

    Principal

    • Ms. Eileen Quigley, Owner

    Customer Contact

    • Ms. Eileen Quigley, Owner
    Additional Contact Information

    Fax Numbers

    • (703) 816-8104
      Other Fax

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/29/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I applied for an ARC number with this company. Which is a number I need to get my travel agency up and running. I applied September 18,2022. I was advised I’d get a response within 30 to 45 days. Of course I did not. The representative who was assigned my case, never answered the phone, his voicemail kept saying he was in a meeting. I had to call several times and finally after 50 days another rep transferred me to his phone, and after all this time, he had not even looked at my application. Here I am another 2 months later, and I still have not received any resolution. I’m also afraid of identity theft now because they literally have all my information, from a picture of my passport to my bank info. So I would never recommend dealing with this company. Even if by some Grace of God I finally get this ARC number, I would not recommend this company. They have terrible business practices and they will take your money without providing any service.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Connie N

    1 star

    06/25/2021

    This company's phone number was listed on my itinerary from for a confirmed airline trip.. i called their number to make a change. I called to ask how could we add an infant to our ticket. The representative informed me that I had to pay $125.00 fee in order to include my 10 month old great-granddaughter. We gave her my charge card information to pay the fee. When we got to the airport, we were informed that there is no charge for infants. The airlines had no record of the baby being added to our ticket. I called the company back on my way to our destination and three times on my return. The representative was never available. I left two voicemail messages informing her that she had misinformed me because there is no charge of infants on the airlines. As a coincidence, someone I don't know used the charge card I used for this fee and charged an airline ticket. I have reported this to my charge card's customer service.

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