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BBB Accredited Business since


Phone: (800) 430-0484 View Additional Phone Numbers 5640 Nicholson Ln Ste 215, Rockville, MD 20852 View Additional Email Addresses http://www.tripmasters.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that TripMasters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 30
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

12 Customer Reviews on TripMasters
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 12

Additional Information

BBB file opened: December 19, 1999 Business started: 10/10/1984 in MD Business started locally: 03/01/2012 Business incorporated 02/09/2012 in MD
Type of Entity


Business Management
Ms. Maria Checa, President Mr. Rafael A. Checa, CEO Ms. Marybell E. Montes, Operations Supervisor
Contact Information
Principal: Ms. Maria Checa, President
Principal: Mr. Rafael A. Checa, CEO
Business Category

Travel Agencies & Bureaus

Alternate Business Names
BeachDestinations.com EuropeanDestinations.com LatinDestinations.com TripMasters.com
Additional Information

Travel Packages
A travel package is a prearranged vacation. Usually, these packages are assembled by an independent tour operator and are sold through travel agents. Purchasing a travel package has the advantage of convenience and, in many cases, value. Paying attention to the following can help you choose wisely:

Small Print or Asterisks: Make sure that asterisks or small print are not used as a means of altering the meaning of any advertising statement. Asterisks are commonly used to indicate restrictions -- required length of stay, particular days and/or times of departure or additional charges.
Availability: Make sure that the travel services are currently available at advertised prices. If the travel service at the advertised price is not immediately effective, availability should be stated in the advertisement.
Extra Charges: Any extra charges such as port taxes, service charges or single supplement charges should be clearly and conspicuously disclosed.
Features: If the brochure/advertisement states, for example, that you can play golf or that you can visit an amusement park nearby, it does not necessarily mean that these attractions will be included in the travel program for the advertised price. Make sure to look for the following:
What features are included in package price? Ask about:
baggage handling
car rental mileage
The total number of nights in each city and hotel, as well as the amount of free time you will have on the tour.
The daily itinerary/schedule of events.
The name of each hotel and the type (grade) of accommodations offered by each.
Is the tour escorted and to what degree?

Conditions: You should pay special attention to the contents of the "conditions" clause, usually found in fine print on the last page of the brochure:
How firm is the price? (i.e. does the tour operator have the right to increase the fare?)
What are the cancellation penalties? What is considered a valid reason for either you or the tour operator to cancel the trip?
What are the conditions under which you can receive a full refund?
Abbreviations: Common abbreviations used in travel ads and brochures include:
AP (American plan) -- hotel rate includes bed, breakfast, lunch and dinner.
CP (continental plan) -- hotel rate includes bed and continental breakfast.
FIT (frequent independent travel) -- a prepaid, custom-designed travel package with many individualized arrangements.
GIT (group inclusive tour) -- a pre-paid tour of specific group size, components and value.
single supp. (single supplement) -- extra charge for a single accommodations tour.
pp. dbl. occ. (per person double occupancy) -- price per person for a room to be shared.
OW (one way) -- one way airfare.
RT (round trip) -- round trip airfare.
dep. (departure date) -- date of departure.
Quick Check List
Before finalizing any vacation or travel plans, you should do the following:

Deal with a business you know or have checked out with the BBB or other reliable groups like those listed on the back of this brochure;
Verify everything before you pay.Be cautious about prepaying for multiple years. Timeshares, campgrounds or travel clubs may offer to sell membership vacation accommodations for five years or more. Take into account your physical and financial health, a company’s solvency, potential rising membership and maintenance fees, and the often poor appreciat ion of such investments;
Watch out for instant travel offers. If a company offers special identification that they say will guarantee discounted travel rates, be wary. No company has control over discounts. Only suppliers of travel such as cruiselines, hotel companies, car rental companies, or airlines can decide to extend such professional courtesies.
Vacation Scam "Red Flags"
Be alert to the following "redflags" that may signal fraudulent vacation promotions:

Salespersons who use high pressured tactics such as:
demanding your credit card number before explaining all the conditions of an offer;
requesting that you identify yourself by your credit card number (a sign of possible misuse of your card);
or refusing to provide all the information about the total cost of a vacation or travel offer.
Post card or fax promotional mailings that require you to pay a fee or to purchase membership in a travel club, in order to claim a vacation or travel prize.
Low rates on air travel that require you to purchase an additional ticket for a companion.
Offers by companies attempting to subvert U.S. postal authorities by requiring a messenger or courier to deliver the travel package to you in exchange for your payment.
How to Protect Yourself
To avoid falling prey to a vacation or travel scam, heed the following advice:

Be wary of “great deals” and low- priced offers.
Be suspicious of companies that require you to wait at least 60 days before taking your trip.
Ask detailed questions.
Get all information in writing before you agree to buy.
Don’t give your credit card number or bank information over the phone unless you have confidence in the company you are dealing with.
Don’t send money by messenger or overnight mail.
Check out a company with the Better Business Bureau before you buy.
Don’t be pressured into buying.
If in doubt, say “NO.”
Outside Contact
To learn more about vacation and travel issues, contact the following:

Your Local Better Business Bureau
* If you find any of the web sites listed above to be inactive, please contact the respective organization. Also, be aware that the above phone numbers may be subject to change without notice.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.