Business ProfileforTravel Impressions

DONT BOOK THROUGH TRAVEL IMPRESSIONS DONT BOOK THROUGH TRAVEL IMPRESSIONS! I booked a trip to the Grand Osias in Mexico and Will never book with them ever again. My resort experience was straight from hell. I don’t think I’ve ever been so miserable. The first issue was The two hour wait to even check into the room . After we checked We noticed that we did not receive the Wi-Fi Nor map of the facility or explanation about how the food and drinks works. We then went to our room where we discovered that there were a lot of issues with the room and damages.My room had broken door, The curtains were dirty and broken, The mini fridge did not work, we were telling you we’re gonna get a ocean view and only got a garden.The food was not good and the drinks were very watered down. We had numerous issues with bathroom and the phone to reach the front desk was not working. The curtains in our room did not fully close so if we were getting dress in the room people could see us from the outside. We had had a mini fridge in both our rooms that did not work at all . Within the first 24 hours we kept going to the front desk and addressing issues and their response was that they could not help us. I don’t think I’ve ever cried so much during a vacation because there were so many issues. when we asked about checking out early they told us that we would lose all of the money that we put into our vacation. Travel Impressions and AAA did nothing about my issues or my stay I lost so much money. Don't Waste your time money or time. It would be better if you booked the hotel yourself.