BBB Business Review

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This business is not BBB accredited.

SURF & SUN TOURS

Phone: (215) 322-0202 130 ALMSHOUSE ROAD, SUITE 403, RICHBORO, PA 18954


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SURF & SUN TOURS include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

This company sells spring break vacations to college students and graduation vacation packages to high school students. In July 1999, the company informed the Phoenix Better Business Bureau that the company's corporate headquarters has relocated to Jupiter, Florida. According to information supplied by the Better Business Bureau in Phoenix, Arizona, the Bureau opened its file on Surf & Sun Tours in May 1998. Mr. Shawn Andreas is the owner. Complaints received by the Phoenix Bureau generally alleged misrepresentation of the tour packages, delays in both departure and return flights, changes in hotel reservations or no reservations made at all, and delays in refunds. The company has responded to some complaints, but other complaints remain unresolved. The Better Business Bureau of West Palm Beach, Florida has sent two requests for basic information to the Jupiter, Florida address, but as yet has received no reply from the company. For updated information on this location, contact the Better Business Bureau of West Palm Beach at 5 6 1 8 4 2 1 9 1 8. On February 16, 2000 the Bureau, in a letter to Catherine Mary Ziska, requested a list of the company's affiliates and the Philadelphia office's relationship to them, as well as copies of their promotional materials and policies in respect to flight delays, hotel reservations and refunds. As of March 25, 2000, the BBB has received no written reponse from the company. We have been informed by Ms.Ziska that due to spring break activities, she will be out of state until April, 2000. The Bureau requested this documentation again in July 2000 and were told to contact Alicia Kohut in the Jupiter, Florida Office. A Bureau representative contacted Ms. Kohut on August 16, 2000 and was promised that the information would be faxed or mailed. This information was never received by this Bureau. On December 1, 2000, this company's membership in the Better Business Bureau serving Metro Washington and Eastern Pennsylvania was revoked due to the company's non compliance with the Bureau's membership standards. As a matter of policy, the Better Busines s Bureau does not endorse any product, service or company, BBB reports are provided solely to assist you in exercising your own best judgement and are subject to change at any time.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SURF & SUN TOURS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 26, 1997 Business started: 01/01/1991 Business started locally: 01/01/1996
Business Management
Ms. CATHERINE MARY ZISKA, EAST COAST SALES DIRECTOR
Contact Information
Principal: Ms. CATHERINE MARY ZISKA, EAST COAST SALES DIRECTOR
Business Category

Travel Agencies & Bureaus

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.