This business is not BBB accredited.
SURF & SUN TOURS
Phone: (215) 322-0202 130 ALMSHOUSE ROAD, SUITE 403, RICHBORO, PA 18954
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SURF & SUN TOURS include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Additional Complaint Information
This company sells spring break vacations to college students and graduation vacation packages to high school students. In July 1999, the company informed the Phoenix Better Business Bureau that the company's corporate headquarters has relocated to Jupiter, Florida. According to information supplied by the Better Business Bureau in Phoenix, Arizona, the Bureau opened its file on Surf & Sun Tours in May 1998. Mr. Shawn Andreas is the owner. Complaints received by the Phoenix Bureau generally alleged misrepresentation of the tour packages, delays in both departure and return flights, changes in hotel reservations or no reservations made at all, and delays in refunds. The company has responded to some complaints, but other complaints remain unresolved. The Better Business Bureau of West Palm Beach, Florida has sent two requests for basic information to the Jupiter, Florida address, but as yet has received no reply from the company. For updated information on this location, contact the Better Business Bureau of West Palm Beach at 5 6 1 8 4 2 1 9 1 8. On February 16, 2000 the Bureau, in a letter to Catherine Mary Ziska, requested a list of the company's affiliates and the Philadelphia office's relationship to them, as well as copies of their promotional materials and policies in respect to flight delays, hotel reservations and refunds. As of March 25, 2000, the BBB has received no written reponse from the company. We have been informed by Ms.Ziska that due to spring break activities, she will be out of state until April, 2000. The Bureau requested this documentation again in July 2000 and were told to contact Alicia Kohut in the Jupiter, Florida Office. A Bureau representative contacted Ms. Kohut on August 16, 2000 and was promised that the information would be faxed or mailed. This information was never received by this Bureau. On December 1, 2000, this company's membership in the Better Business Bureau serving Metro Washington and Eastern Pennsylvania was revoked due to the company's non compliance with the Bureau's membership standards. As a matter of policy, the Better Busines s Bureau does not endorse any product, service or company, BBB reports are provided solely to assist you in exercising your own best judgement and are subject to change at any time.
Customer Reviews Summary Read customer reviews
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Business ManagementMs. CATHERINE MARY ZISKA, EAST COAST SALES DIRECTOR
Travel Agencies & Bureaus