BBB Accredited Business since

Cruise Planners

Phone: (540) 650-5334 Fax: (866) 472-0510 5888 Parenham Way, Franconia, VA 22310

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The company is a franchisee of Cruise Planners of Coral Springs, FL.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cruise Planners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cruise Planners include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cruise Planners
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 2011 Business started: 06/01/2006 in VA Business started locally: 06/01/2009
Type of Entity

Sole Proprietorship

Business Management
Ms. D. Monique Minnick, Franchise Owner
Contact Information
Principal: Ms. D. Monique Minnick, Franchise Owner
Business Category

Travel Agencies & Bureaus

Products & Services

Cruise Planners sells the following brand(s): Adventures by Disney, AMA Waterways, Avalon , Azamara, Brendan Vacations, Celebrity Cruises, Collette Vacations, Disney Cruise Line, Disneyland, Globus Brands (to include Cosmos & Monograms), Holland America Line, Norwegian Cruise Lines, Princess Cruises, Royal Caribbean, Tauck Tours, Uniworld, Viking River Cruises, Walt Disney World land vacations

Cruise Planners offers the following product(s): All inclusive resorts worldwide, Cruises, Eco-friendly, Group travel, Incentive travel for small business and corporations, Land vacation packages worldwide, Rail packages worldwide

Method(s) of Payment
All credit cards
Refund and Exchange Policy
Based on terms & conditions of the vacation package purchased.
Alternate Business Names
Embark Travel

Additional Locations

  • 5888 Parenham Way

    Franconia, VA 22310 (540) 650-5334


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.