BBB Business Review

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This business is not BBB accredited.

American Travel Network

Additional Locations

Phone: (954) 491-2021 Fax: (239) 430-2239 View Additional Phone Numbers 10600 Arrowhead Drive  Suite 100, Fairfax, VA 22033

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The company sells membership in a travel club.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB made one or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Travel Network
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2001
Business Management
Ms. Kim Plunkett, Director
Contact Information
Principal: Ms. Kim Plunkett, Director
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Additional Information

According to consumers, the company solicits clients by phone with an offer to obtain a prize vacation trip by attending a sales presentation on a Travel Club Membership sold by ATN. Some consumers report difficulty obtaining the travel club services purchased in the plan, indicating that offerings were restricted in location and time. Some clients report delays in providing refunds after contract cancellation. Other customers indicate that pricing did not reflect the savings outlined in the sales presentation. This company contracts with various marketing companies to contact potential clients to attend its sales presentations for its travel products. In exchange for attendance, the customer is offered a gift vacation. Typically, the gift will include an offer for a three day, two night trip, including hotel accommodations and airfare. Hotel and airline taxes and ticket delivery fees are not included in the gift. The company's conditions of use of the gift requires the user to sign a 'Gift Acknowledgement' indicating they understand and accept the terms and conditions of the gift and to submit a good faith, refundable $50 deposit directly to the supplier of the vacation upon making a request to travel. The deposit is returned upon completion of travel, according to the firm. Restrictions on scheduling times and destinations exist. Consumers report that the Virginia office has closed.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.