BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Past Generation Toys has an online presence, and storefront located in Historic Occoquan, Virginia, 22125. They carry products from brands including Star Wars, Transformers, GI Joe, Marvel Universe, DC Collectibles, Power Rangers, Pokemon, Living Dead Dolls and LEGO©. If collectibles are more to your liking, the business provides a wide variety of superheroes, TV & movies and video game statues and busts. They even carry comic books! All of the toys and collectible we carry are new, unopened and sealed in their original factory packaging, unless otherwise stated.
Stay current and sign up to receive the Past Generation Toys newsletter and get news of new arrivals and available preorders. Also, visit the Past Generation Toys Blog for some entertaining news, reviews, and toy ravings. For social media, business is found on Facebook, Twitter, Instagram, Tumblr, Wanelo, Google+ and Pinterest.
Request a Quote
A BBB Accredited Business since
BBB has determined that Past Generation Toys meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joshua Ben Kluger, Owner
Toys - Retail Collectibles Internet Shopping
Products & Services
Past Generation Toys sells the following brand(s): 300: Rise of an Empire, Activision Blizzard Inc, Aliens, Android Netrunner, Aurora, Back to the Future, Battlestar Galactica, Boarderland 2, Borderlands, Bowen Designs, Capcom, Captain Action, Castlevania, DC Comics, Disney, Doctor Who, Electronic Arts, Ella the Elephant, Figma, Final Fantasy, Firefly, Friday the 13th, Game of Thrones, Gaming Heads, Gentle Giant, GI Joe, Godzilla, Gotham, Gund, Hack/Slash, Half-Life 2, HALO, Harry Potter, Honey Trap, IDW, Image, Invader Zim, Judge Dredd, Jurassic Park, Jurassic World, K'Nex, Kaboom, LEGO, Little Big Planet, Living Dead Dolls, Lord of the Rings, Macross, Marvel, Mass Effect, Masters of the Universe, Matrix, Mega Man, Metal Gear Solid, Microsoft Xbox, Mortal Kombat, My Little Pony, Nightmare Before Christmas, Nintendo, Pac-Man, Penguins of Madagascar, Peppa Pig, Play-Doh, PlayStation, Pokemon, Power Rangers, Predator, Raggedy Ann, Rambo, Regular Show, Resident Evil, Retron, Rocky, Sega, Sesame Street, Shopkins, Skies of Arcadia, Sock Monkey, Sony PlayStation, Square Enix, Star Trek, Star Wars, Street Fighter, Super Mario, Team Fortress 2, Tecmo Koei, Teenage Mutant Ninja Turtles, Terraria, The Hobbit, The Last of Us, The Munsters, The Muppets, The Walking Dead, Thundercats, Tomb Raider, Total Recall, Toy Story, Transformers, Universal Movie Monsters, Warhammer, Zoids
Past Generation Toys offers the following product(s): Action Figures, Building Sets, Busts and Statues, Comic Books, Graphic Novels and Trade Paper Backs (TPBs), Games and Trading Cards, Plush
Hours of Operation
|W||:||12:00 PM - 5:00 PM|
|Th||:||12:00 PM - 5:00 PM|
|F||:||12:00 PM - 5:00 PM|
|S||:||12:00 PM - 5:00 PM|
|Su||:||12:00 PM - 5:00 PM|
Method(s) of Payment
Online: All major credit cards
In-store: All major credit cards and cash
Refund and Exchange Policy
Business will refund your full purchase price except in the case that an item is opened then you decided it's not wanted. Opened video games/systems can only be exchanged for an identical item (this assumes the video game/system has a manufacturer's defect.) If the item you purchased was a already open (loose) we ask that it be returned in the same condition as when it was received.
-Refunds will be processed through the method by which you paid
-Shipping charges are NOT refundable unless we shipped the wrong the item
In the event you need to return merchandise, please contact us first for a Return Authorization Number (RA#).
Alternate Business NamesKlusetti LLC
301 Commerce St Unit D
Occoquan, VA 22125 (844) 748-8697 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (703) 491-0650(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.