BBB Business Review

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Click for BBB Rating on Bridgestone Firestone

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According to information in BBB files, this company operates a chain of more than 1600 company owned tire and service stores throughout the United States

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone Firestone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and compay-owned locations throughout the country participateas system wide members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.

BBB Complaint Information

Find aggregate BBB complaint information for Bridgestone Firestone. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Bridgestone Firestone.

Additional Information

BBB file opened: December 31, 1998 Business started: 01/01/1900
Type of Entity


Business Management
Mr. Larry R. Perdue, Mgr, Customer Retention Mr. Bill Perkins, District Manager Mr. Mike DeNardo, Complaint Contact
Contact Information
Principal: Mr. Larry R. Perdue, Mgr, Customer Retention
Principal: Mr. Bill Perkins, District Manager
Business Category

Tire Distributors & Manufacturers

Alternate Business Names
Bridgestone Bridgestone Firestone, Inc. Expert Tire Firestone Firestone Commercial & Farm Stores Firestone Complete Auto Care Firestone Tire & Rubber Company Firestone Tire & Service Center Mark Morris Tire
Business Management

This firm also does business as:

Expert Tire
Mark Morris Tire
Tire Station
Firestone Commercial and Farm Stores


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.