BBB Business Review

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BBB Accredited Business since

Bridgestone-Firestone

Additional Locations

View Additional Phone Numbers 7619 Richmond Highway, Alexandria, VA 22306


View BBB Rating for Bridgestone-Firestone's headquarters.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to information in BBB files this company operates a chain of more than 1600 company owned tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone-Firestone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as system wide members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for Bridgestone-Firestone. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Bridgestone-Firestone.


Additional Information

BBB file opened: January 01, 1993 Business started: 01/19/1900 Business started locally: 01/01/1993
Type of Entity

Corporation

Business Management
Mr. Tom Weatherly, Chairman Mr. Steve Rizzi, District Manager
Contact Information
Customer Contact: Mr. Steve Rizzi, District Manager
Principal: Mr. Tom Weatherly, Chairman
Business Category

Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers Tire Dealers

Alternate Business Names
Expert Tire Firestone Firestone Tire & Rubber Co. Firestone Tire and Service Centers GCR Tire Station Mark Morris Tire Tire Station
Additional Information

The BBB suggests that when having your car serviced by any company that you request a written estimate. The repair bill should list the charges for parts and labor separately. You have the right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.