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Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC

Additional Locations

View Additional Phone Numbers 7619 Richmond Highway, Alexandria, VA 22306

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Description

According to information in BBB files this company operates a chain of more than 1600 company owned tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as system wide members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC include:

  • 17 complaints filed against business

Factors that raised the rating for Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC include:

  • Length of time business has been operating.
  • Response to 17 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 17

Additional Complaint Information

Local BBB experience with the firm is reflected in the following data.

Additional Information

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BBB file opened: January 01, 1993 Business started: 01/19/1900 Business started locally: 01/01/1993
Type of Entity

Corporation

Business Management
Mr. Tom Weatherly, Chairman Mr. Steve Rizzi, District Manager
Contact Information
Customer Contact: Mr. Steve Rizzi, District Manager
Principal: Mr. Tom Weatherly, Chairman
Business Category

Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers Tire Dealers

Alternate Business Names
Expert Tire Firestone Firestone Tire & Rubber Co. Firestone Tire and Service Centers GCR Tire Station Mark Morris Tire
Additional Information

The BBB suggests that when having your car serviced by any company that you request a written estimate. The repair bill should list the charges for parts and labor separately. You have the right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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