BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
According to information in BBB files this company operates a chain of more than 1600 company owned tire and service stores throughout the United States.
A BBB Accredited Business since
BBB has determined that Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as system wide members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC include:
- 16 complaints filed against business
Factors that raised the rating for Bridgestone-Firestone -- All Locations in Metropolitan Washington, DC include:
- Length of time business has been operating.
- Response to 16 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||16|
Additional Complaint Information
Local BBB experience with the firm is reflected in the following data.
Type of Entity
Business ManagementMr. Tom Weatherly, Chairman Mr. Steve Rizzi, District Manager
Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers Tire Dealers
Alternate Business NamesExpert Tire Firestone Firestone Tire & Rubber Co. Firestone Tire and Service Centers GCR Tire Station Mark Morris Tire
The BBB suggests that when having your car serviced by any company that you request a written estimate. The repair bill should list the charges for parts and labor separately. You have the right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts.