BBB Business Review

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BBB Accredited Business since

Kost Tire & Auto Service, Inc.

Additional Locations

Phone: (570) 586-3078 View Additional Phone Numbers 925 S State St, Clarks Summit, PA 18411 View Additional Email Addresses http://www.kosttirepa.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers automotive and light truck tires and auto services. They also have PA state and emission inspections.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kost Tire & Auto Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kost Tire & Auto Service, Inc. include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Kost Tire & Auto Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: October 23, 1980 Business started: 01/01/1938 in PA Business started locally: 01/01/1965 Business incorporated 09/17/1988 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Drive Clean Pennsylvania
Riverfront Office Center, 1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us/default.htm
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us
The number is Station#0878.

Type of Entity

Corporation

Business Management
Mr. Ken Kielar, District Manager Mr. Erwin Kost, President Mr. Raymond Bartolai, Operations Manager
Contact Information
Principal: Mr. Ken Kielar, District Manager
Principal: Mr. Erwin Kost, President
Business Category

Tire Dealers Brake Service Lubricating Service - Automotive Auto Inspection Stations Auto Repair & Service

Products & Services

Kost Tire & Auto Service, Inc. sells the following brand(s): Firestone, Goodyear, Hankook

Kost Tire & Auto Service, Inc. offers the following product(s): Tires

Method(s) of Payment
Visa, MasterCard, American Express, Discover, CFNA, Traveler's and Personal Checks
Alternate Business Names
Kost Tire & Muffler
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.