BBB Business Review

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BBB Accredited Business since

Jack Williams Tire Co., Inc.

Additional Locations

Phone: (570) 457-5000 View Additional Phone Numbers PO Box 3655, Scranton, PA 18505

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in automotive repairs and maintenance, including alignments, brakes, struts, state inspection, tune ups and oil changes. They also sell and service many brand name tires.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jack Williams Tire Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 23
Total Closed Complaints 28

Customer Reviews Summary Read customer reviews

1 Customer Review on Jack Williams Tire Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 15, 1997 Business started: 01/01/1929 in PA Business started locally: 01/01/1929 Business incorporated 06/23/1980 in PA
Type of Entity


Business Management
Mr. William C Williams, Chairman/CEO Ms. Robin Donnelly, Customer Experience Administrator Ms. Kathy Fink, Senior Exec. Asst. Mr. Scott W Williams, President/COO Ms. Tracey Williams, Vice President
Contact Information
Customer Contact: Ms. Robin Donnelly, Customer Experience Administrator
Principal: Mr. William C Williams, Chairman/CEO
Business Category

Tire Dealers Brake Service Lubricating Service - Automotive Wheel Alignment, Frame & Axle Service - Auto Auto Inspection Stations Auto Repair & Service

Alternate Business Names
Jack Williams Tire & Auto Service Centers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.