BBB Business Review

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BBB Accredited Business since

Bridgestone Firestone

Additional Locations

Phone: (215) 222-6821 View Additional Phone Numbers District Office - 211 Welsh Pool Road, Suite 220A, Exton, PA 19341 http://www.bridgestone-firestone.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to information in BBB files, this company operates a chain of more than 1600 company owned tire and service stores throughout the United States


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone Firestone meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and compay-owned locations throughout the country participateas system wide members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bridgestone Firestone include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 17
Total Closed Complaints 21

Additional Complaint Information

Local BBB experience with the firm is reflected in the following data.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bridgestone Firestone
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 31, 1998 Business started: 01/01/1900
Type of Entity

Corporation

Business Management
Mr. Larry R. Perdue, Mgr, Customer Retention Mr. Bill Perkins, District Manager Mr. Mike DeNardo, Complaint Contact
Contact Information
Principal: Mr. Larry R. Perdue, Mgr, Customer Retention
Principal: Mr. Bill Perkins, District Manager
Business Category

Tire Dealers Tire Retread & Repair Wholesalers & Distributors Auto Parts & Supplies - New Auto Repair & Service Battery Supplies

Alternate Business Names
Bridgestone Bridgestone Firestone, Inc. Expert Tire Firestone Firestone Commercial & Farm Stores Firestone Complete Auto Care Firestone Tire & Rubber Company Firestone Tire & Service Center Mark Morris Tire
Business Management

This firm also does business as:

Expert Tire
Mark Morris Tire
Tire Station
Firestone Commercial and Farm Stores

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.