BBB Accredited Business since
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We are a general rental business. Primary Tent rental, tables, chairs and children's party equipment.
We are a full tool rental business. We are a full homeowner and contractor business. We also rent trucks and trailers. We offer delivery 24/7. We also offer take down and set up.
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A BBB Accredited Business since
BBB has determined that Rainbow Tool & Party Rentals, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rainbow Tool & Party Rentals, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. Melissa Carter-Pell, President Mr. Franklyn Lara, GM Mr. David T Pell, VP
Tents - Rental Party Supplies
Method(s) of PaymentAll major credit cards
Refund and Exchange PolicyWe offer a store credit
Alternate Business NamesRainbow Rentals, Inc.
6705-A Electronic Drive
Springfield, VA 22151 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had a contract with Rainbow Rentals (RR) for tent, tables, chairs and linen rental - all white and 8 champagne overlays. My contract states that the delivery date and time is 21 June 2013 @ 12PM. I had also spoken to ****** on 2 occasions to schedule the delivery and he initially wanted to put it for early in the day and I stated that I have an appointment in the morning can we aim for mid-day and he stated "Yes, I have you on for the window of 12-2, will that work?" I stated "Yes, that will give me time to get to the site". On Friday I called at 11:32 I was told "You should be the next stop" - @ 3:05 "They aren't picking up but they should almost be done” @ 4:43 - (a women tells me) they weren’t ever going to be there until late - but no time given 5:32 (******* calls me) They will be there at 6PM they are finishing up now @ 6:59 - I call and there is no answer. 7:20~ they show up! It is now sunset and I am unable to properly review all items for cleanliness and correctness. I speak with the ***** the delivery person about proper procedure for their pick up and he states "place them, the table clothes, in there (pointing at the bin) and leave under the tent and we will get everything". I remind him (as I move my feet around) that the grass becomes moist is that ok?" he says "Yes, it will be fine". I've missed the entire day needed to finish last minute preparation and it's dark. I arrive in the morning to find that some of the chairs and linens have stains, the overlay is much darker and heavier that explained. We don't end up using the overlays at all. We are forced to rush to make up for time lost on the day before and I have to pay for extra man hours to make up the difference. I receive a call late Monday stating they will not be coming out to the site to pick up items due to weather. They will pick up on Tuesday. My contract states that my rental period ended on 24 Jun at 12PM, which was Monday at noon therefore I was no longer responsible for their product. On Thursday evening 6/27 I get an email about damage to linens, which I first question why it took from Tuesday to Thursday for them to get in contact with me. Also, to note that when we left the linens there was no damage at all and nothing blue in the container. This evening I receive a final invoice with additional charges for damages but the invoice also shows that they did not take in the rental items until 27 June 2013 @ 9:27AM. With that in mind it is to say they left the linens in a bin from Monday to Thursday morning with two of those days being out in the elements. I have a voicemail that states they are not going to pick up until Tuesday because they are stuck in DC not because of weather or anything else. The voicemail also states that it will be of no charge to me for them picking it up late. They delayed in initial delivery, they delayed in pick-up - however they were aware that they had linens on that site which was only 15 minutes from their office.
Desired Settlement: Refund of the following: Delivery fee - $150, Wrong Linen $242.62, Damaged Goods $244.95, Lost time $108 = Total $745.57
I hope this message finds you well. Attached is Rainbow Rentals' response to the complaint by *** ******** ******. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved