This business is not BBB accredited.
Phone: (703) 916-0800 6705-A Electronic Drive, Springfield, VA 22151 View Additional Web Addresses
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We are a general rental business. Primary Tent rental, tables, chairs and children's party equipment.
We are a full tool rental business. We are a full homeowner and contractor business. We also rent trucks and trailers. We offer delivery 24/7. We also offer take down and set up.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rainbow Tool & Party Rentals, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Melissa Carter-Pell, President Mr. Franklyn Lara, GM Mr. David T Pell, VP
Tents - Rental Party Supplies
Method(s) of PaymentAll major credit cards
Refund and Exchange PolicyWe offer a store credit
Alternate Business NamesRainbow Rentals, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
6705-A Electronic Drive
Springfield, VA 22151 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|2/8/2016||Problems with Product/Service|
Read Complaint Details
Complaint: 1) I needed rental chairs and equipment for my daughters wedding which was on the 12th of July, I contacted 'Rainbow Rentals' and specifically ordered 70 non-folding padded chairs. On the day of the wedding, the rental delivered the wrong chairs and refused to change it back to the ones i ordered yet charged me $273 for the wrong chairs. 2) I also needed what is called a skirt for the stage of the wedding event in the color white but instead the rental delivered black skirt with which our decorator refused to work but the rental refused to exchange it for the one that we paid $84 to have. 3) When i confronted the management about the issue about the skirt he offered to refund the $84 dollars but refused to compensate me for the chairs so when i said that i will file a grievance he got angry and took the $84 back also. 4) I spent a total of $808.94 and did not get a dime back for the inconvenience that the company has caused my daughter's wedding.
Desired Settlement: I would like to be compensated for my inconvenience as well as refunded for the chairs i did not order and the skirt i did not order.
Business Response: See Attachment
To whom it may concern,
In response to Mr. ********’s response, from what he wrote and my last response one can deduce that this was a case of to many chiefs. Mr. ******** says he ordered one thing but there is another on the actual ticket. Anyone who answers the phone here at our company is very capable of helping our customers. If Mr. ******** would have said conference chairs he would have received conference chairs. When Mr. ********* was here in person he didn’t say conference chair, because, I repeat if he had they would have received them. We do not gain from giving Mr. ******** the wrong chairs. The simple fact is its always been there in black and white from day one. The chairs were never changed in two phone exchanges and one in-person visit.
Mr. ******** does not want to acknowledge his part in this “confusion”. I stated before the contract is the last line of defense against mistakes, and Mr. ******** did not read it, admittedly. Our conference chairs are listed as conference chairs and conference chairs are not listed on his contract. He wants to just breeze over that part. Mr. ******** also wants to glaze over the fact that it wasn’t just him putting the order in. A young lady also called in who I am assuming was his daughter, too many chiefs.
We hurriedly tried to make amends with Mr. ******** and his family for the stage skirting. When he came to the store, management heard him out sympathized and offered him a refund on the spot. In my opinion this shows that we are being objective about the situation. We were able to view the stage skirt situation from Mr. ********’s view point and attempt to remedy that situation.
Mr. ******** also wants to paint the picture that he and his family were on the same page when it came to the overall look they wanted for the wedding, but the fact is reality is quite contrary. When we first dropped the chairs no one said anything about them being wrong. In fact, my driver says that they just started doing a chair set (setting up chairs) in one of the rooms. Now if everybody was on the same page and the chairs were wrong, then I would want to believe that someone would have said something then and there, but no one did. Not until Mr. ********* arrived was anything said about the chairs. These chairs could not possibly ruin a wedding, because these are one of the most popular wedding chairs, rented on par with chivari chairs or maybe even rented more. They are all white, sturdy and have a premium look. If they had said the chairs were wrong then there would have been enough time to switch them out. None of this though changes the fact that we delivered what he signed for. Our offer remains the same.
Rainbow Rental, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
1. Rainbow Party Rentals had previously offered a refund for the $84 for the skirt (which was never used). This offer was retracted only because I told them that I was filing a complaint with the Better Business Bureau. This $84 should have already been refunded to me.
2. 2. A store credit does absolutely nothing for me. I was so unsatisfied with my previous transaction, that I would not do business with them again.
3. 3. As to having signed for the chairs, since “folding chairs” were not specified on the contract, I assumed I was renting conference chairs as I had previously discussed with one of their employees by phone.