BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hughes Network Systems, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hughes Network Systems, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2738 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2738 complaints closed with BBB in last 3 years | 1025 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 323
Billing/Collection Issues 625
Delivery Issues 63
Guarantee/Warranty Issues 18
Problems with Product/Service 1709
Total Closed Complaints 2738

Additional Complaint Information

Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.

Customer Reviews Summary Read customer reviews

226 Customer Reviews on Hughes Network Systems, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 224
Total Customer Reviews 226

Additional Information

BBB file opened: January 01, 1998 Business started: 01/01/1972 Business incorporated 02/22/2005 in MD
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Nancy Merette, Hughes Corporate Executive Customer Care Ms. Ellen Martz, Senior Director, Customer Service
Contact Information
Customer Contact: Ms. Ellen Martz, Senior Director, Customer Service
Principal: Ms. Nancy Merette, Hughes Corporate Executive Customer Care
Business Category

Television - Cable, CATV & Satellite Internet Marketing Services Internet Services

Alternate Business Names
Hughes Network Systems HughesNet
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.