BBB Business Review

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This business is not BBB accredited.

Comcast Corporation

Find a Location

Phone: (800) 266-2278 View Additional Phone Numbers 1701 John F Kennedy Blvd, Philadelphia, PA 19103 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Comcast Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35543 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

35543 complaints closed with BBB in last 3 years | 10672 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3547
Billing/Collection Issues 12405
Delivery Issues 896
Guarantee/Warranty Issues 168
Problems with Product/Service 18527
Total Closed Complaints 35543

Additional Complaint Information

Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.

Customer Reviews Summary Read customer reviews

1066 Customer Reviews on Comcast Corporation
Customer Experience Total Customer Reviews
Positive Experience 104
Neutral Experience 24
Negative Experience 938
Total Customer Reviews 1066

Additional Information

BBB file opened: January 16, 1990 Business started: 07/28/1963 in LA Business started locally: 03/04/1977 Business incorporated 03/05/1969 in PA
Type of Entity


Business Management
Mr. Brian Roberts, President & CEO Ms. Nicole Patel, Project Manager
Contact Information
Customer Contact: Ms. Nicole Patel, Project Manager
Principal: Mr. Brian Roberts, President & CEO
Business Category

Television - Cable, CATV & Satellite Cable TV, Internet & Telephone Installation Service Internet Services Telephone Communications

Products & Services

Comcast Corporation sells the following brand(s): Comcast Business Services, XFINITY

Comcast Corporation offers the following product(s): Cable TV, Internet, Phone, Security

Alternate Business Names
CN8 Comcast Comcast Comcast Cable Comcast Cable Communications Inc Comcast Communications Xfinity

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.