Text Sizesmall medium large

This business is not BBB accredited.

MCI, Inc.

Find a Location

Phone: (800) 444-3333 View Additional Phone Numbers Corporate Headquarters 22001 Loudoun County Pkwy, Ashburn, VA 20147 http://www.mci.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MCI, Inc. include:

  • 176 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for MCI, Inc. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

176 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 97
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 69
Total Closed Complaints 176

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MCI, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1999 Business started: 01/19/1968 Business incorporated 01/19/1968 in DE
Type of Entity


Business Management
Mr. Ivan Seidenberg, Chairman & CEO of Verizon
Contact Information
Principal: Mr. Ivan Seidenberg, Chairman & CEO of Verizon
Business Category

Telephone Communications Telephone Service - Long Distance Computers - Sys Designers & Consult Telephone Communications

Alternate Business Names
MCI MCI - Agency Relations MCI -THE NEIGHBORHOOD MCI Communications Corp MCI Group MCI Long Distance MCI METRO ACCESS TRANSMISSION SERVICES MCI National Complaint Center MCI Telecommunications MCI WorldCom Telecom USA The Neighborhood TTI National UUNet Technologies Inc. Verizon Business
Additional Information

MCI, LLC became a wholly owned subsidiary of Verizon, Inc. in January, 2006. The MCI brand is still sold in parts of the country outside the Verizon region and MCI continues to serve its existing customers. Sally McMahon is Vice President of Consumer Affairs and Quality for the MCI Brand. MCI's headquarters is in Ashburn, Virginia. Verizon is headquartered in New York, NY.

According to information provided by the company, MCI Communications Corporation (MCC) was incorporated in Delaware in 1968 to provide long distance communications services. The company first telecommunications services was for business customers in 1971. Residential service was added in 1980. WorldCom acquired MCI in 1998. In 2001, MCI Group assets became separately traded. MCI Group operated as a separate business operating unit of WorldCom. WorldCom Wireless, which offered cellular telephone service, was also a separate company from WorldCom. WorldCom Wireless business operations had been located in Boston, Massachusetts. That entity ceased operations in late, 2002. The company adopted the name of MCI, Inc. when it restructured itself in April, 2004.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.