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BBB Accredited Business since

Handy Deck Inc

Phone: (202) 417-2161 View Additional Phone Numbers 1807 14th St NW, Washington, DC 20009 http://handytile.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


HandyDeck sells materials for installation on deck surfaces including interlocking deck tiles of wood, stone, ceramic or composite wood, 3/4" thick structural porcelain pavers, structural Ipe wood tiles and pedestal systems. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Handy Deck Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Handy Deck Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Handy Deck Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 22, 2007 Business started: 05/01/2006 in DC Business incorporated 05/01/2006 in DE
Type of Entity


Business Management
Mr. Malcolm Kay, President/CEO
Contact Information
Principal: Mr. Malcolm Kay, President/CEO
Business Category

Stone Setting - Interlocking Pavers Patio & Deck Builders

Products & Services

Handy Deck Inc sells the following brand(s): EzyTile, ResiDeck, SwiftDeck

Handy Deck Inc offers the following product(s): interlocking deck tiles, pedestal systems, porcelain pavers, structural wood tiles

Method(s) of Payment
Visa, MC, AMEX, Discover, Cheque, ACH
Refund and Exchange Policy
Items purchased may be returned for a full refund of the product cost within 30 days of purchase provided they are undamaged and unused. A deduction of the original shipping cost will apply and the customer is also responsible for the cost of shipping any returned gods. Customers must request an RMA from HandyDeck before returning any goods.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.