BBB Accredited Business since
Sportslife Enterprises Inc
Phone: (800) 909-5433 8310 Linden Oaks Ct, Lorton, VA 22079
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The company sells franchise entities to market sports apparel, equipment and goods.
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A BBB Accredited Business since
BBB has determined that Sportslife Enterprises Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sportslife Enterprises Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ted Nevins, President
Sporting Goods - Wholesale & Manufacturers Franchising Sporting Goods - Retail
8310 Linden Oaks Ct
Lorton, VA 22079 (800) 909-5433
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have an agreement with Sports Life Enterprise that they would not charge my debit card till the 15th of the month, instead they charged the debit card I had on file with them on the 1st of the month causing an overdraft and a $24.00 nsf fee on my account. They assured me before that a note would be posted in my folder that I would not be charged this monthly fee till the 15th of the month from now on, but they still made the charge on the first of the month. This is the second time they did this. The first time I complained about this type of billing policy, they agreed to refund the charge and any NSF fees. Which they did. However this time they did not. I consider this a breach of contract and will not send them any more money. Buyer beware of this company and their business practices as regard to their billing.
Desired Settlement: At this point they have waisted my time and money and I want a full refund of the monies I had paid, a total of $218.25.
Business Response: Hello,
In the 22 years we have been in business we have never had a valid complaint lodged against us. And I would like to keep that record in tack. I know that it won't hurt our rating if a complaint is resolved but I don't believe this is a valid complaint rather just a frustrated member who jumped to conclusions about our reputation before we had a chance to rectify the problem.
Before we received notice from the BBB of this complaint we had fixed the issue and the member has since paid for his on going membership with a personal check. So, he is satisfied with our service and surprised at our efforts to fix any problems.
That is the reputation I would like to see continued with our membership with the BBB.
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