BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Sport Unlimited is a family owned, full line internet sporting goods retailer located in Hatfield, PA. Here's what we do best: Football Equipment - We offer one of the most extensive football gear selections on the web. We carry key protective equipment like football helmets and shoulder pads along with anything else you need to play the game. Baseball Equipment - We carry gear from all the top brands; Rawlings, Wilson, Mizuno, Nike and Under Armour. We provide a wide range of catchers gear too. Lacrosse Sticks - We were one of the first sporting goods stores to carry lacrosse equipment in our region. We know the sport and have helped it grow in the Philadelphia area. Field Hockey Sticks - We focus on making sure we provide a great selection of field hockey equipment for girls who love the game. We carry sticks from every brand that you would be looking for. The North Face - If you're into the outdoors or just looking good, you'll love our selection of The North Face jackets and backpacks. Under Armour - We were the first company to sell Under Armour online and we won there Dealer of the Year award twice! Wear what serious athletes wear. Founded in 1983, the company opened our signature brick and mortar store in the Plymouth Meeting mall just outside of Philadelphia. For the next twenty-five years, we served our community as an independent sporting goods retailer with a focus on outstanding customer service and product knowledge. As tends to happen, times and technologies change, and as the Internet began to build in popularity and usability, the family shifted its focus from traditional retail sales to website possibilities.> In 1998, we put our catalog online and entered the .com world! Since establishing our site, Sports Unlimited has experienced exponential growth in the variety of merchandise we offer as well as in the amount of customers we serve. As we have moved forward and have grown in many directions, the company has always maintained our founding family values and our commitment to the local community. We work and live by the famous quote by Winston Churchill; "We make a living by what we get, but we make a life by what we give." Sports Unlimited has and continues to support Habitat for Humanity, Livestrong and many local food drives. Over the years we have also supported local schools during hard times, and recently, the company donated sporting equipment to the Carson Valley School and backpacks to underprivileged kids. In the sometimes impersonal world of online shopping, our goal remains to provide you with excellent customer service featuring easy website access to an outstanding variety of quality products. So check us out! Find us on Facebook and Twitter. Read our Blog and speak your mind about new products, sports news and other ramblings. Sign up for our email list and get updates on new gear. Our team of hard working, knowledgeable employees is continuously updating our site for improved usability and increased customer interaction. We We will continue to work tirelessly to give you YOUR Gear for Every Game! That’s our promise to you! We look forward earning your business.- The Sports Unlimited Team
Request a Quote
A BBB Accredited Business since
BBB has determined that Sports Unlimited, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sports Unlimited, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Donald M. Ball, President Mr. Ryan Ball, Customer Service Manager Mr. David Neff, Secretary/Treasurer/Controller Mr. Mike Neff, E-Commerce Director
Sporting Goods - Retail
346 Godshall Dr
Harleysville, PA 19438 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (610) 994-9701 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a basketball hoop (******** ***** 60" Acrylic Portable Basketball Hoop) through www.sportsunlimitedinc.com on Aug 18, 2014 and their website says shipping in 3-5 business days. Got order confirmed by email said expected ship date is Aug 19. But nothing happened after that, I called them and asked my order status on Aug 27 so I was told on the phone they will contact the manufactory and will give me a call back once they figured this out. But no call back at all. I called again on Aug 28, the service lady said she saw my order just shipped out today ( Aug 28). Obviously they missed this order, they shipped until got my phone call remember there is no promised callback. Delivery company contacted me on Aug 29 but they can only deliver it after labor day so Sep 2nd. I got it on Sep 2nd so two weeks already. I spent several hours assembling it yesterday (Sep 3) but found there is missing some parts ( 1 x foam pad and 4 x steel spacer). Called Sports unlimited again right away, they said they will contact the manufactory and let their supervisor know the late delivery and missing parts, again they will call me back. Today, Sep 4, no call back as expected. I called them at 2pm and they put me on hold for 5 minutes said their supervisor is not available. They will take care of the missing parts and will give me a call back in 2 hours. I am still waiting to see whether they will call me or not. So I have to leave the basketball hoop like a piece of junk in my front yard for several days, maybe get the parts next week(?), so totally 3 weeks or maybe more to have the basketball hoop I ordered. Their service has been irresponsible. I am saying two complaints here, (1) slow delivery until called and (2) defective product. P.S. There are cases online re the missing foam pad and spacers which can cause the glass backboard shattered and it is very dangerous. So I must have both parts before I can set it up.
Business Response: We have been in contact with the customer and have resolved his issue to his satisfaction. He thought that he was missing parts but that was not the case. The customer emailed this to us today:
I got you message and the work is done. I take the product defect complaint back because it is user manual issue of ******** not yours.
Sorry for the late response and thanks for supporting me,
Read Complaint Details
Complaint: When I ordered a football helmet from sportsunlimited inc. I had chosen the USPS international priority mail. Nowhere did this option say that it did not inclue duties and taxes. To my suprise when I received my product I had to pay duties and taxes. There was a 10 dollar difference between the shipping option I chose and the next level of shipping. If I would have known which one didn't and did cover duties and taxes I would have chosen the $10 difference one instead of payin $40 for duties and taxes.
Desired Settlement: I would like the duties and taxes refunded to me.
Business Response: ******,
Thank you for the information regarding this customer complaint. We do have shipping methods to Canada that include duties and taxes, as well as a couple of cheaper methods that do not, in an effort to offer lower rates up front to customers. It is a newer service for us, and we understand that the wording on the site might have been confusing or seemingly misleading, so in this case we will refund the requested amount to the customer. We are currently working to improve the way these shipping methods appear on our site in order to avoid similar situations in the future.
We have issues a refund of $39.49 to the customers ****** account that was used for the original purchase. Please contact us if you have any further questions or concerns regarding this issue and we will do what we can to help the customer.
Customer Service Manager
Read Complaint Details
Complaint: On August 2nd I placed an order to Sports Unlimited Inc for a total of $103.80. Which has been deducted from my credit card balance. This order included 1 Field Hockey Stick, 1 Field Hockey Goggles, 1 Field Hockey Ball, 2 Mouth Guards, Pair of Cleats, and Pair of Shin Guard Socks. That it should come in 7-10 business days. Everything in my order except the stick was shipped out on August 5th. The 6 items shipped are expected to arrive tomorrow. It said that expected ship date for the stick was to be on August 16th. So I emailed them and asked why the stick was going to take longer then the rest of the stuff. I got a email saying that the stick was out of stock and discontinued. However there was a certain model of one stick and another model in three colors available, at no extra cost as the one I originally ordered. I asked when the stick could be sent out. I received a response today that they can send it out today, but are unable to process my credit card for the stick. My account has already been deducted a $103.80 for all the equipment and everything, including the cost of a stick. Why would you recharge me for a stick I was already charged for. I have all the emails between us.
Desired Settlement: Should not have to pay additional money. I just want the stick and everything that I have ordered for my daughter to play Field Hockey. She starts school at the end of the month and need the gear before then. I thought this was a good company and had some great deals, but now I am really frustrated with this company. My 11 yr old daughter is real upset, don't know if going to get the stuff in time or at all.
Business Response: To Whom It May Concern,
This customers original order was placed on our website on 8/2/2013 (ref # *******, order # ******), and there was a pending/approval charge placed on her card for the full amount of the order, $103.80. The Field Hockey Stick ordered was out of stock, and we were not going to receive more into stock, so we charged her for the remainder of the order ($89.81) and shipped the available items. As of 8/6/2013, the pending/approval charge on the customers card had not yet dropped down to show the actual amount of the charge, so the customer was still seeing it as $103.80. Since we did not have the stick she original ordered, we offered her a deep discount on a replacement item to have it shipped out ASAP, and let her know that we did not charge her initially for the stick that was out of stock (total $13.99). That is the point at which this claim was filed.
At this time, the pending amount has dropped off in the customers account, showing the charge of $89.91 on 8/5, and $13.99 on 8/8, and the customer has received her replacement item (per UPS # ****************** on 8/9). I have been in direct contact with her, and explained the pending/approval charge process with her, advising her to contact her bank/credit card company directly if the charge were not dropping to the actual amount captured. We understand her frustration with the pending charge, and our out of stock situation, but we provided her a generous discount and a quick shipment of an upgraded substitute item.
Please let me know if any further action is needed.
Customer Service Manager
|7/11/2013||Advertising/Sales Issues | Complaint Details Unavailable|