Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Metropolitan Exteriors, Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMetropolitan Exteriors, Inc

            Siding Contractors
            BBB accredited business

            Contact Information

            10580 Mcconnell Pl

            White Plains, MD 20695-3106

            Get Directions
            Visit Website
            (301) 870-4500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/28/2010

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Exterior Remodeling, Roofing, Siding Windows, Guttering, Installation & Repair

            Business Details

            Location of This Business
            10580 Mcconnell Pl, White Plains, MD 20695-3106
            BBB File Opened:
            5/11/1998
            Years in Business:
            35
            Business Started:
            10/19/1988
            Business Incorporated:
            10/13/1988
            Accredited Since:
            6/28/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 32699 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 9/28/2025.

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            http://www.dllr.maryland.gov/license

            BBB records show a license number of 2705039332 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 6/30/2025.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            BBB records show a license number of 420212000040 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

            These agencies may include:

            Department of Consumer & Regulatory Affairs (DCRA)-DC

            1000 4th Street SW

            Washington DC 20024

            (202) 442-9828

            Fax: (202) 7276546

            http://www.dcra.dc.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Jeff Thomas, President
            Contact Information

            Principal

            • Mr. Jeff Thomas, President

            Customer Contact

            • Mr. Jeff Thomas, President
            Additional Contact Information

            Fax Numbers

            • (301) 932-7178
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I’m submitting this complaint to Metropolitan Exterior Inc. for not sending Referral Fee as promised verbally and in writing. The Company sent me documentations once the work was done on September 2021. Some documents are related to the warranty but there is one letter that encourages me to refer to someone for a $250 reward. I checked with the project manager, Mr. Will S******, verbally about the validity of this reward program and he confirmed and validated the legitimacy of the offer. I referred a good friend of mine to have this company installed their roof. The service was completed end of October 2021. But I haven't gotten referral fee until now after four months later! I spoke to the manager again over the phone, emails and texts. He said the check had been issued but he is not willing to help investigating further. He said to me “my work is done!”. I wrote a letter and addressed it to the Owner of Metropolitan Exterior, Mr. Jeff T***** on December 27 2021 to let him know I have not received any check. But my letter was ignored. Again, I emailed the office approximately a week later requesting explanation to the check that supposedly sent to me. It was also ignored. I’m talking about a Company’s letter promising their customer a reward program in writing in the Company letter head, hand signed by the Proud owner, Jeff T***** but he doesn’t even has the courtesy to respond. Is it legal to lie to a customer in writing? This company owe me $250 for a referral fee.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Akhtar A

            02/14/2023

            It is a pleasure to write about Metropolitan Exteriors. They have done my roof as well as the roofs of my daughter's and son's houses. This is, without a doubt, a most reliable and honest roofing company. Their work is top quality, and the prices are considerably less than that of other roofers. Their project manager, Chris R******, is most caring, intelligent, and meticulous. He takes care of fine details. The work is well supervised every step of the way, unlike many other companies where nobody supervises the workers and simply appear on site for signature and payment. I must mention that this company stands behind its work, and if you need any help (even after the project is completed and paid for) Chris R****** makes sure that the problem is taken care of. I highly recommend this roofing company without any reservation.

            Metropolitan Exteriors, Inc Response

            03/07/2023

            Thanks so much for sharing your experience with us and leaving the company with a great review. We're really grateful and appreciate you taking the time to share your rating with us. Thanks again, for being a loyal customer. We will be here again if you ever need us.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.