Business ProfileforGlobal Home Improvements

We need new windows in our home and contacted Global Home Improvement for a consultation. The representative, *****, came to our home on 11/5/22. After the presentation, we decided to use their company and paid a $3K deposit for new windows, contingent upon getting approved for financing for the remainder of the cost. I advised the representative who visited our home 11/5/22 that if the financing wasnt approved, I would not be continuing with the purchase and asked if a refund would issued in the event that the financing was not approved, to which he responded a refund would be issued with no problem. I was contacted 11/7/22 by that same representative, *****, and advised that the financing was not approved. I then requested a refund. He sent me several texts, emails, and even called, continuing to make offers, possibly stalling, because by 11/14, knowing I didnt wish to continue because I wasnt approved for financing and didnt want him to hold the funds until i came up with the cash balance, I again requested a refund and was refused, and told i had 3 days to request the refund after the contract date. Although he knew we would not be continuing because we told him so, he continued to be very pushy and just decided to keep the deposit although no windows were ever ordered and no date for install was scheduled. By 11/14/22, the representative denied my refund, so I went to the card issuer, Upgrade, to dispute the charge. I filed an additional complaint because they will not return the funds either.