BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Vector Security, Inc include:
- 51 complaints filed against business
- 3 complaints filed against business that were not resolved
- Length of time business has taken to resolve complaint(s)
Factors that raised the rating for Vector Security, Inc include:
- Length of time business has been operating.
- Response to 51 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||41|
|Total Closed Complaints||51|
Additional Complaint Information
According to information provided by the company, the Springfield, VA location is the location that handles complaints against firms in its Authorized Dealer Program. These are transactions outside the service areas of company locations and sold by an Authorized Dealer.
Type of Entity
Business ManagementMr. John A Murphy, Former President Ms. Pamela J Petrow, President Mr. Michael Grady, Vice President Mr. Steve Hammer, Operations Manager
Security Systems Consultants