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Review from Deborah J
1 star10/26/2023
My alarm system has not been working since March of 2023 and they’ve been constantly billing me for a service I haven’t been working and I talked with a supervisor and she’s telling me they’ve been contacting me about the issue but I’ve never received any communication about the issue with the system.
Trinity Wiring Solutions, LLC Response
12/21/2023
Please see records below: 09/25/2020: Began Service 10/14/2023: Last payment received and only 2 payments received in 2023, has been 90+ days overdue since 2021. Currently has a balance for $364.92 and has unpaid invoices going back to May 2023. October 24 2023: Customer contacted us to schedule a service call for their security system camera. Trinity let her know we could service cameras and scheduled service for 11/04/2023, per customers request, since she could only be available on a Saturday, however she was instructed to pay any invoices that were past due before scheduled service. Customer then rescheduled that appointment 11/24/2023, however never paid any past due invoices. We have reached out 5 different times (called, emailed and texted) since that date to reschedule with no response. Finally on 12/11/2023, the only response was via email about cancellation, we emailed back and called to get details and process everything and customer has never responded. This has not been resolved due to lack of customer response.Review from Shravan P
1 star06/06/2023
Had to work with Trinity for house wiring as the only option from builder for new house, went with option for Monitoring system. That was awful decision made by me. They do not have contact number to speak to, all they have is number with text only and no one responds to it except if you are trying to sign up for service or getting quotes. Once you have signed up and give them your bank/card details to charge, they treat you as trash. They have messed up the smart wiring in the home, had to schedule multiple times with Verizon for setting up the home mesh system for internet. It takes days to weeks to get a appointment from them. Also beware of their charges as they try to overcharge you. I have started my service on June 5th 2023 but got invoice from May 9th 2023. When tried to reach them about it, they do not respond to the text messages. Have to spend half your day with them to discuss issues what a wastage of time. The system they provide is old and below par for what they charge, no proper alerts nor video recordings. The video door bell they provide is from alarm.com and only records 30 secs when a motion is detected and goes silent for 3 mins with no option to record live view. Will be submitting a review for alarm.com as well, not sure if they own it or is dealer for them. With half the amount they charge, one will get lot better options and far far better service with any other top monitoring services.Review from Krystle B.
1 star05/05/2021
Agree with other complaints. Lock you into long term contracts for sub par out dated equipment. You can get far better equipment and higher tech and response time for better prices somewhere else. If you sell your home you are not given an early termination price you are required to pay the entire amount for the contract they locked you in for while you were signing lots and lots of crazy documents when in the home building process. I honestly thought we were under a 3 year obligation and come to find out it’s actually a 5 year.Trinity Wiring Solutions, LLC Response
05/14/2021
Hello Mrs. B****, hope all is well. We have tried to contact you several times but have been unable to reach you directly. All of our service agreements are industry standard and are approved and presented to you during the home building process. All of our terms and conditions are clear and are in one concise page without any other writing to ensure all clients have the opportunity to review. To address the buyout amount, this is not a early termination fee, this is an equipment fee (we actually do not have any early termination fees). What is owed on the account is the depreciated value of the security system equipment based on the time elapsed on the service agreement. The equipment in your home has not been paid for in full, therefore if you cancel the service before the equipment has been paid in full, the remaining balance would be due at the time of cancellation. We have also provided you with a copy of the signed agreement when requested. We are happy to work with you on a solution that would better fit your needs, please contact us at the email below for any further questions. Thank you. *********************************
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