BBB Business Review

This Business is not BBB accredited

LifeShield, Incorporated

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Phone: (267) 212-0100 View Additional Phone Numbers 2021 Cabot Blvd W, Langhorne, PA 19047


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for LifeShield, Incorporated include:

  • 87 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Advertising issues found by BBB

Factors that raised the rating for LifeShield, Incorporated include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 15
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 55
Total Closed Complaints 87

Additional Information

BBB file opened: August 16, 2010 Business started: 02/05/2003 in PA Business started locally: 02/05/2003 Business incorporated: 02/05/2003 in DE
Type of Entity


Business Management
Ms. Heather Ata, Director of Customer Experience Mr. Eugene Caputo, Controller Mr. Michael Hagan, CEO Louis Stilp, COO
Business Category

Security Control Equipment & System Monitors

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Pennsylvania Attorney General-Harrisburg Strawberry Square 14th Floor, Harrisburg PA 17120 Phone Number: 717-787-9707 Fax Number: 717-787-1190

Additional Information

​According to the company, the vast majority of customers buy through LifeShield, Incorporated ​​directly. However, some customers purchase from an authorized dealer or reseller, of LifeShield.​ ​If you purchased through an authorized dealer you may need to contact the selling agency​,​ who legally owns the contract​,​ regarding any contract issues.​ In addition, ​​​LifeShield ​handles all customer​ service issues, regardless of whether the purchase was made through an authorized dealer or with ​​​LifeShield directly. The BBB suggests you read and understand the terms & conditions of​ the​ contract​.  

Industry Tips
Security & Alarm Firms

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Types of Complaints Handled by BBB

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Industry Tips


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