BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for LifeShield, Incorporated include:
- 87 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Length of time business has taken to respond to complaint(s)
- Advertising issues found by BBB
Factors that raised the rating for LifeShield, Incorporated include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||55|
|Total Closed Complaints||87|
Type of Entity
Business ManagementMs. Heather Ata, Director of Customer Experience Mr. Eugene Caputo, Controller Mr. Michael Hagan, CEO Louis Stilp, COO
Security Control Equipment & System Monitors
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Pennsylvania Attorney General-Harrisburg Strawberry Square 14th Floor, Harrisburg PA 17120 Phone Number: 717-787-9707 Fax Number: 717-787-1190 http://www.attorneygeneral.gov
According to the company, the vast majority of customers buy through LifeShield, Incorporated directly. However, some customers purchase from an authorized dealer or reseller, of LifeShield. If you purchased through an authorized dealer you may need to contact the selling agency, who legally owns the contract, regarding any contract issues. In addition, LifeShield handles all customer service issues, regardless of whether the purchase was made through an authorized dealer or with LifeShield directly. The BBB suggests you read and understand the terms & conditions of the contract.