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BBB Accredited Business since

ASG Security

Find a Location

Phone: (301) 623-4000 View Additional Phone Numbers 12301 Kiln Ct, Beltsville, MD 20705 http://asgsecurity.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Home intrusion security systems with cloud-based and local storage capabilities with remote video viewing
Home energy management systems (smart home technology) 
Whole home fire monitoring services
Commercial intrusion security systems with local and cloud-based storage capabilities, with remote video viewing 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ASG Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Alarm Security Group (ASG)  at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since November, 2011.  This Company is BBB accredited at all of its locations throughout the United States.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ASG Security include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 89 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 18
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 57
Total Closed Complaints 89

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ASG Security
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 03, 2002 Business started: 06/01/2002 in DE Business started locally: 06/01/2002 Business incorporated: 06/01/2002 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William E Rose III, COO
Contact Information
Principal: Mr. William E Rose III, COO
Business Category

Security Control Equipment & System Monitors Surveillance Equipment, Sales & Service Access Control Systems Burglar Alarm Systems - Dealers, Monitoring & Service Fire & Smoke Alarm Systems

Alternate Business Names
Alarm Security Group, LLC
Additional Information

This Company is BBB accredited at all of its locations throughout the United States.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.