BBB Business Review

BBB Accredited Business since

ASG Security

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Phone: (301) 623-4000 View Additional Phone Numbers 12301 Kiln Ct, Beltsville, MD 20705


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Home intrusion security systems with cloud-based and local storage capabilities with remote video viewing
Home energy management systems (smart home technology) 
Whole home fire monitoring services
Commercial intrusion security systems with local and cloud-based storage capabilities, with remote video viewing 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ASG Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Alarm Security Group (ASG)  at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since November, 2011.  This Company is BBB accredited at all of its locations throughout the United States.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ASG Security include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 91 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

91 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 15
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 62
Total Closed Complaints 91

Additional Information

BBB file opened: October 03, 2002 Business started: 06/01/2002 in DE Business started locally: 06/01/2002 Business incorporated: 06/01/2002 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William E Rose III, COO
Contact Information
Principal: Mr. William E Rose III, COO
Business Category

Security Control Equipment & System Monitors Surveillance Equipment, Sales & Service Access Control Systems Burglar Alarm Systems - Dealers, Monitoring & Service Fire & Smoke Alarm Systems

Alternate Business Names
Alarm Security Group, LLC
Additional Information

This Company is BBB accredited at all of its locations throughout the United States.


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Types of Complaints Handled by BBB

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BBB Complaint Process

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