3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Julia P
1 star03/01/2023
My husband and I recently returned after 6 years with the Army in Germany. We have lived and been faithful members of AAA anytime we were stateside. We visited the Northeast Penn for title and registration information and were vehemently mistreated by one of their representatives Maria Slocum. My favorite bit was when she said we weren't military, even tho my husband has been with the army 18 years, only recently staying on as a civilian. Thank you AAA North Penn for showing how meaningless our sacrifice is to your workers. God bless America.
AAA North Penn Response
03/07/2023
We are sorry to hear about the bad experience. The intention of our employee was not to discredit any affiliation with the Army, but only to follow proper procedures for the consumer's request. A request was made for a military sales tax exemption on the transaction, however, the required paperwork needed to verify and validate that request could not be presented to the employee.Review from Minda K
1 star09/26/2022
Their website SUCKS. I can't even register an account there so that I could renew my AAA membership online. I guess I'm just going to have to keep sending my payment SNAIL mail by U.S. Postal Service, which sucks too. They take a month now to send bills.... NOT MY FAULT!!!!Review from John G
1 star03/28/2022
On March 26, 2022 my car was towed because of a flat tire. They told my car and put it in storage. They are contracted to tow my car to the dealer. I never told my car to the dealer and I don’t know where my car is. They say it’s in storage but I don’t believe it because their job is to tow it to the dealer. If I don’t find out information about my car tomorrow I will report it stolen. They put my card in the yard for more profits and greed. AAA how is the worst towing companies ever. It’s all it’s a scam the way they can keep your car for more profits. I think AAA is disgusting for letting this happen. I am going to file a small claims Report for lost wages. I can’t get a loaner unless the car is at the service center. Two days later it’s still not at the service center. I’m losing a lot of money because I have no car to get to work. They purposely keep your car in the guard for more money while I suffer on my dime and time. I think your service is unprofessional and disgusting.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.