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BBB Accredited Business since

AAA Mid Atlantic, Incorporated

Additional Locations

Phone: (302) 299-4000 View Additional Phone Numbers 1801 Market Street  Suite 180, Philadelphia, PA 19103 View Additional Web Addresses


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AAA Midatlantic is an auto club and travel agency offering licensing, titles, travelers cheques, road assistance, auto loan, extended warranties, motorcycle and RV road service, Attraction ticket and park pass discounts,hotel reservations, directions, passport photos, international driving permits.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAA Mid Atlantic, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for AAA Mid Atlantic, Incorporated include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 42 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 28
Total Closed Complaints 42

Additional Information

BBB file opened: January 01, 1926 Business started: 07/24/1911
Type of Entity


Business Management
Mr. Donald Gagnon, President/ CEO Ms. Alicia Guns Terry Hartman, Retail Office Manager Ms. Dorothy Keim, Manager of Member Relations Ms. Cathy Rossi, VP-Public/Government Relations
Contact Information
Principal: Mr. Donald Gagnon, President/ CEO
Principal: Ms. Alicia Guns
Principal: Terry Hartman, Retail Office Manager
Business Category

Road Service - Automotive

Alternate Business Names
AAA AAA Car Care Center AAA Fairfax Car Care, Insurance & Travel AAA Mid Atlantic AAA Mid-Atlantic AAA Roadside Assistance AAA Valley American Automobile Association Mid Atlantic AAA Mid-Atlantic Insurance Company Valley Automobile Club
Additional Information

This report covers all locations for AAA Midatlantic in the Eastern PA and Metropolitan Washington DC regions.


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