BBB Business Review

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BBB Accredited Business since

AAA Mid Atlantic, Incorporated

Additional Locations

Phone: (302) 299-4000 View Additional Phone Numbers 1801 Market St  Ste 180, Philadelphia, PA 19103

BBB Business Reviews may not be reproduced for sales or promotional purposes.


AAA Midatlantic is an auto club and travel agency offering licensing, titles, travelers cheques, road assistance, auto loan, extended warranties, motorcycle and RV road service, Attraction ticket and park pass discounts,hotel reservations, directions, passport photos, international driving permits.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAA Mid Atlantic, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AAA Mid Atlantic, Incorporated include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 94 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

94 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 10
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 68
Total Closed Complaints 94

Customer Reviews Summary Read customer reviews

6 Customer Reviews on AAA Mid Atlantic, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: January 01, 1926 Business started: 07/24/1911
Type of Entity


Business Management
Mr. Donald Gagnon, President/ CEO Ms. Alicia Guns Terry Hartman, Retail Office Manager Ms. Cathy Rossi, VP-Public/Government Relations
Contact Information
Principal: Mr. Donald Gagnon, President/ CEO
Principal: Ms. Alicia Guns
Principal: Terry Hartman, Retail Office Manager
Business Category

Road Service - Automotive

Alternate Business Names
AAA AAA Car Care Center AAA Fairfax Car Care, Insurance & Travel AAA Mid Atlantic AAA Mid-Atlantic AAA Roadside Assistance AAA Valley American Automobile Association Mid Atlantic AAA Mid-Atlantic Insurance Company Valley Automobile Club
Additional Information

This report covers all locations for AAA Midatlantic in the Eastern PA and Metropolitan Washington DC regions.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.