BBB Business Review

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This business is not BBB accredited.

Vacation Charters LTD

Additional Locations

Phone: (570) 722-9111 View Additional Phone Numbers Split Rock Resort  PO Box 547-C, Lake Harmony, PA 18624 http://www.splitrockresort.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Vacation Charters LTD include:

  • Failure to respond to 12 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 15

Additional Complaint Information

Complaints concerned the companies selling practices, service issues and advertising practices. Many of the complaints dealt with the restrictions required to receive the promised incentive gifts. The Bureau recommends that consumers review the restrictions in advance, in order that they are sure they will meet the companys requirements to receive the gifts.

Customer Reviews Summary Read customer reviews

1 Customer Review on Vacation Charters LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 11, 1998 Business started: 01/01/1981 Business started locally: 01/01/1981
Business Management
David London, Vice President
Contact Information
Principal: David London, Vice President
Business Category

Resorts Restaurants Timeshare Companies Vacation Time Share Caterers Hotels

Alternate Business Names
Carraige House time shares at Pocono Manor Carriage House At Pocono Manor International Resort Properties Ltd Mountain Laurel Resort & Spa Mt Laurel Resort & Spa Split Rock Resort & Conference Center
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.