BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gaylord National Resort and Convention Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Gaylord National Resort and Convention Center include:
- 12 complaint(s) filed against business
Factors that raised the rating for Gaylord National Resort and Convention Center include:
- Length of time business has been operating
- Response to 12 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||12|
Type of Entity
Business ManagementMr. Robert M Moore, Hotel Manager Mr. Arne Sorenson, President/CEO Mr. Richard Morse, GM Ms. Monica Murphy, Assistant to VP Mr. Colin Reed, Owner
Resorts Convention Services & Facilities