BBB Business Review
This Business is not BBB accredited
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The Caesars Pocono Resorts are all-inclusive resorts for honeymoons, romantic vacations and family vacations. Reservations are made directly with the hotel as well as through Starwood Hotel & Resorts Worldwide, Inc.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Caesars Pocono Resorts include:
- 8 complaint(s) filed against business
- Failure to respond to 6 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Caesars Pocono Resorts include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Business ManagementDouglas J. Wilkins, Area Managing Director