Business ProfileforToll Brothers, Incorporated

STAY AWAY!!! We had an incredibly disappointing experience with Toll Brothers, and I feel compelled to share my frustrations. First and foremost, their warranty work is an absolute joke. It's merely a “courtesy”, and it's evident that they have no intention of standing behind their products or services. To make matters worse, Todd, our project manager, displayed gross incompetence and unprofessional behavior. He should be promptly fired for neglecting his duties and for his disrespectful treatment of my husband. It's clear that Toll Brothers desperately needs someone with a backbone who can effectively manage their contractors and ensure that we, the homeowners, are treated with respect. What baffles me the most is that Todd claims it's not his job to verify if contractors have the correct materials or sizes before showing up. So, whose responsibility is it then? Why are we dealing with someone who refuses to take ownership of their role? Furthermore, despite raising concerns previously, nothing has improved. Contractors, like the window guy and so many more, continue to show up late without any regard for our time or schedule. It's beyond ridiculous. We've wasted countless hours waiting for no-show contractors, resulting in lost income for our company. Additionally, we've had to replace tires and this has just added stress and inconvenience caused by Toll Brothers' incompetence. We demand answers from Toll Brothers on how they plan to rectify these issues and reimburse us for our losses. The last thing we need is to be dragged into this mess. The process of building the house and working with the office representatives was great and we were very happy up until the point we signed the closing papers. Since that day this entire experience has been nothing short of a nightmare and we have been treated like chopped liver, and I strongly advise others to think twice before doing business with Toll Brothers.

Thank you for sharing your review of Toll Brothers. We are sorry to hear about your concerns with our warranty work. Customer satisfaction is a top priority for Toll Brothers. Our Area Production Manager confirmed that he and our VP of Production & Quality spoke with you last week. They have received your items and will be reaching out to you today to schedule a time to perform the inspection. Contact your Production Team with any other concerns.