BBB Business Review

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BBB Accredited Business since

InvestorPlace Media LLC

Additional Locations

Phone: (301) 250-2200 Fax: (301) 963-0430 View Additional Phone Numbers 9201 Corporate Blvd, Rockville, MD 20850

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that InvestorPlace Media LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for InvestorPlace Media LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on InvestorPlace Media LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 25, 2006 Business started: 01/01/1974 Business started locally: 01/01/1974 Business incorporated 12/20/2006 in MD
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Erik Henry, Manager of Cust. Comm. & Rpt.
Contact Information
Customer Contact: Ms. Penny Donelson, Executive Director of Cust. Contact Sys & Svcs
Principal: Mr. Erik Henry, Manager of Cust. Comm. & Rpt.
Business Category

Publishers - Periodical Investment Advisory Service Magazine Sales by Mail

Alternate Business Names
Phillips International, Inc Phillips Investment Resources LLC
Additional Information

The BBB originally opened its file on Phillips International. According to information provided by the company, Phillips International was acquired by Avista Capital Partners in February, 2007. The company no longer operates as Phillips International, Inc., but now is known as InvestorPlace Media, LLC.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.