BBB Business Review

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This business is not BBB accredited.

Progressive Business Publications

Find a Location

Phone: (800) 220-5000 Fax: (610) 647-8089 View Additional Phone Numbers 370 Technology Drive, Malvern, PA 19355 http://www.pbp.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Progressive Business Publications include:

  • 1465 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Progressive Business Publications include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1465 complaints closed with BBB in last 3 years | 271 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 245
Billing/Collection Issues 828
Delivery Issues 85
Guarantee/Warranty Issues 1
Problems with Product/Service 306
Total Closed Complaints 1465

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Progressive Business Publications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 22, 1991 Business started: 03/28/1973 Business started locally: 03/28/1973 Business incorporated 02/15/1973 in PA
Type of Entity

Corporation

Business Management
Ms. Sylvia Neel, Customer Service Manager Mr. Edward Satell, Publisher/President Mr. Michael Gorton, Customer Service Director
Contact Information
Customer Contact: Mr. Michael Gorton, Customer Service Director
Principal: Ms. Sylvia Neel, Customer Service Manager
Principal: Mr. Edward Satell, Publisher/President
Business Category

Publishers - Book

Alternate Business Names
American Future System American Future Systems, Inc. Center for Education & Employment Law Division of America Future Systems, Inc. Progressive Business Audio Conferences Progressive Gifts & Incentives
Additional Information

While this company responds to customer complaints presented to it by this Bureau, this company's business performance record demonstrates a pattern of customer complaints alleging billing for unordered merchandise. Some consumers have claimed that they cancelled subscriptions but their cancellations were not honored. Progressive Business Publications responded to the BBB concerning the company's unsatisfactory business performance report. The company sells its publications through telemarketing solicitations. It claims that it tape records telephone solicitations for quality control purposes. The company states that it obtains the ordering person's birthdate to verify the order at a later date. According to the company's correspondence, orders are confirmed by fax within 24 hours, giving the orderer an opportunity to respond. The company claims it has a liberal cancellation policy permitting the customer to cancel anytime within the first three months of the telephone order and receiving a refund on all unsent issues. New subscribers receive two free issues with the right to cancel according to the company. The company claims that its BBB complaint volume is negligible compared to its volume of business.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.