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Progressive Business Publications

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Phone: (800) 220-5000 Fax: (610) 647-8089 View Additional Phone Numbers 370 Technology Drive, Malvern, PA 19355 http://www.pbp.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Progressive Business Publications include:

  • 2278 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • BBB does not have a clear understanding of this business


Customer Complaints Summary Read complaint details

2278 complaints closed with BBB in last 3 years | 496 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 369
Billing/Collection Issues 1553
Delivery Issues 66
Guarantee/Warranty Issues 0
Problems with Product/Service 290
Total Closed Complaints 2278

Additional Information

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BBB file opened: July 22, 1991 Business started: 03/28/1973 Business started locally: 03/28/1973 Business incorporated: 02/15/1973 in PA
Type of Entity

Corporation

Business Management
Ms. Sylvia Neel, Customer Service Manager Mr. Edward Satell, Publisher/President
Contact Information
Principal: Ms. Sylvia Neel, Customer Service Manager
Principal: Mr. Edward Satell, Publisher/President
Business Category

Publishers - Book

Alternate Business Names
American Future System American Future Systems, Inc. Center for Education & Employment Law Division of America Future Systems, Inc. Progressive Business Audio Conferences Progressive Gifts & Incentives
Additional Information

While this company responds to customer complaints presented to it by this Bureau, this company's business performance record demonstrates a pattern of customer complaints alleging billing for unordered merchandise. Some consumers have claimed that they cancelled subscriptions but their cancellations were not honored. Progressive Business Publications responded to the BBB concerning the company's unsatisfactory business performance report. The company sells its publications through telemarketing solicitations. It claims that it tape records telephone solicitations for quality control purposes. The company states that it obtains the ordering person's birthdate to verify the order at a later date. According to the company's correspondence, orders are confirmed by fax within 24 hours, giving the orderer an opportunity to respond. The company claims it has a liberal cancellation policy permitting the customer to cancel anytime within the first three months of the telephone order and receiving a refund on all unsent issues. New subscribers receive two free issues with the right to cancel according to the company. The company claims that its BBB complaint volume is negligible compared to its volume of business.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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