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Find a Location

Southern Management Rentals LLC has 1 locations, listed below.

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    Business ProfileforSouthern Management Rentals LLC

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2018

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Property Management Company

    Business Details

    Location of This Business
    9986 Susquehanna Trl S, Glen Rock, PA 17327-8493
    BBB File Opened:
    5/19/2005
    Years in Business:
    31
    Business Started:
    5/1/1992
    Business Incorporated:
    1/29/2003
    Accredited Since:
    3/14/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of RB065281 for this business, issued by Department of State-PA. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Department of State-PA

    PO Box 2649

    Harrisburg PA 17105

    (717) 787-8503

    http://www.dos.state.pa.us/bpoa

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Stella M Raffensberger, Owner
    • Mr. Vern Raffensberger, Owner
    • Mrs. Alicia Galpin, Office Manager
    Contact Information

    Principal

    • Ms. Stella M Raffensberger, Owner

    Customer Contact

    • Ms. Stella M Raffensberger, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Last year I reached out to Southern Management Property Rentals since most of the rentals in my area use them as a property management company. They tag their rental homes with their logo on it and went directly to their website to see what was available. Over the course of the year I called about 27 rentals in which 25 of them were already rented less than an hour after being posted. I started to think this was a fake company stealing peoples application fees foe properties they did not actually have. When I would speak with someone they told me to apply for any rental to get my application on file. I began to watch their site like a hawk because I felt like they were a scam. Doing this I caught a property posted and called within a few mins of it being posted, I was advised the rental was available and they would add my application to it. I never heard anything from them after that I called and reached out a number of times with nothing after they took my money. Finally after me calling back to back to back they advised the property was rental and my application would be on file for a year. About 10 months later I seen another rental within mins and reached out, they did the exact same thing. I am still waiting on someone to get back to me to this day regarding the rental. The most recent activity was them sending me a copy of someones credit report because it was not mine and was dated for almost a year ago, I have been reaching out to these people and no one can help me or call me back. I would like a refund for both my husband and I application fees as this company seems to take your money and than give you the run around and than disappear after.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Krystale G

    1 star

    07/29/2022

    Southern managements policies do not align with what they actually say. They lie and say the landlord is the one who denies you but it is actually them. I spoke with an agent after not hearing on my applications for over a week. She told me she would check with the in-house person as my decision should have been back. I then received a message saying I was denied due to debt. The only debt I have is student loans. I showed proof I did not have to pay on them plus proof from navy federal I paid a charge off from 6.5 years prior. I was still told I need a coapplicant. After asking why. I was told it was because of my Navy federal charge of which faxed them I paid and do not owe them anything. I was then told my income was insufficient after trying to understand how they can deny me still. Their website states if you are not qualified for one property you can apply to others. I asked if I applied to other properties with lower rental price would it be worth it. I was flat I told I could not rent from them without a co-signer. I had more than 3 times the income for the 1450 rental. I applied with another rental company and got my place which cost $1500 no problem. Everyone I showed my correspondence believe I was discriminated against for no reason. Now reading their google reviews. I see the same thing was done to many other individuals. They state the same or very similar situations

    Southern Management Rentals LLC Response

    08/01/2022

    Krystale, unfortunately when reviewing your application the income requirements were borderline and we see you had only listed family as your previous landlords. While waiting for the loan forgiveness letter, our only suggestion was for you to obtain a co-signer, in which you did not want to do. It was your decision to make and we wish you the best.

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