BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Lancaster Plumbing & Heating Co., Inc.

Phone: (717) 393-3630 Fax: (717) 393-4745 1184 Enterprise Rd, E Petersburg, PA 17520 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We supply service, repair & replacement of plumbing, water conditioning, heating and air conditioning equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lancaster Plumbing & Heating Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lancaster Plumbing & Heating Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Lancaster Plumbing & Heating Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 8

Additional Information

BBB file opened: December 06, 1993 Business started: 01/01/1904 in PA Business incorporated 01/01/1975 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA013991.

Type of Entity


Business Management
Mr. Scott Peppler, President Mr. Bob Wiley, General Manager
Contact Information
Principal: Mr. Scott Peppler, President
Customer Contact: Mr. Bob Wiley, General Manager
Business Category

Plumbing Drains & Sewer Cleaning Plumbing Plan Services Propane Gas Plumbing Heating & Air Conditioning - Filters Plumbing - Renovation & Repair Heating & Air Conditioning Heating Contractors Heating Equipment Heating Equipment & Systems Cleaning & Repair Hydronic Heating Plumbers

Products & Services

Lancaster Plumbing & Heating Co., Inc. sells the following brand(s): A.O. Smith, Bryant, Burnham, Eternal Tankless, Gerber, Kohler, Luxaire, Trane, Triangle Tube, Water Right

Lancaster Plumbing & Heating Co., Inc. offers the following product(s): Heating & Air Conditioning Systems, Plumbing Fixtures, Water Conditioning Systems

Method(s) of Payment
Credit Card (Visa, MasterCard, Discover)
Refund and Exchange Policy
We strive to meet and exceed all customer's expectations. We will work with every customer to make it right! All replacements of fixtures or equipment have a minimum of a one year warranty.
Alternate Business Names
Lancaster Water Conditioning Services Rabbit Rooter

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.