BBB Accredited Business since

Ward B Burnside & Company

Phone: (610) 644-2025 Fax: (610) 889-9299 714 Lancaster Ave, Berwyn, PA 19312

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ward B Burnside & Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ward B Burnside & Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 12, 2003 Business started: 01/01/1957 in PA Business started locally: 07/01/1992 Business incorporated 07/01/1992 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA048644.

Type of Entity


Business Management
Mr. David Shaver, President
Contact Information
Principal: Mr. David Shaver, President
Business Category

Plumbers Air conditioning & Heating Contractors - Residential

Alternate Business Names
Shaver & Daniels,Inc.

Additional Locations

  • 714 Lancaster Ave

    Berwyn, PA 19312


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The company doing business as Ward Burnside installed 2 water heaters in my house 1-2 years ago. I subsequenty found out that the work was not performed to code and contacted them to bring the work to code. They came out promptly on on 25 June and corrected the deficiency. They have subsequently sent me 3 bills for $154.72 for this work. I did not authorize any work for additional cost and assumed they were correcting the problem at no cost to me. I sent back the second bill with this explanation and I have not received a response from them.

Desired Settlement: The invoice for 154.72 should be withdrawn and a note sent to me explaining their error

Business Response:

Regarding Complaint ID ********, ****** ****** Invoice 14-06-228.

Customer correctly states that Ward B. Burnside & Co. "promptly" came out to correct the code issue on his two water heaters. Customer DID authorize work to be done. Invoice 14-06-228 was mailed to him for work done on June 25, 2014. Then, several months later two "statements" were mailed reflecting unpaid bill. Customer states he "sent back" one statement with a "note" regarding his billing issue. We have no record of receiving any such inquiry by mail nor did we receive any phone calls to discuss this issue. This could have been resolved by phone communication to our office since we agree the bill was in error.

Ward B. Burnside & Co. agrees to delete the charges for work done on June 25, 2014 in the amount of $154.72 and will send customer a letter confirming this.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ward B Burnside & Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)