BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Marshall Home Comfort

Phone: (610) 584-3190 Fax: (610) 584-6408 2067 Bridge Rd, Skippack, PA 19474 http://www.marshallcares.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Marshall Home Comfort provides the following:

Maintenance/Service/Installations on heaters, air conditioners and plumbing. Installation and repair of faucets, water heaters, toilets and water piping. Drain cleaning Sewer replacements, and water piping replacement.  Heating oil delivery and fuel saving programs. Heating oil tank installations and replacements. Water treatment services including water softeners and water filtration. Duct installation and design. Indoor Air Quality renovations including air sanitizer, air filtration, and air purification.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marshall Home Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Marshall Home Comfort include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marshall Home Comfort
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 30, 2003 Business started: 06/01/1945 in PA Business incorporated 05/27/1975 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA001915.

Type of Entity

Corporation

Business Management
Mr. Glenn T. Dickey, Jr. Jr., Owner/President
Contact Information
Principal: Mr. Glenn T. Dickey, Jr. Jr., Owner/President
Business Category

Plumbers Sump Pump Contractors Water Heaters - Dealers Drainage Contractors Heating & Air Conditioning Oils - Fuel

Products & Services

Marshall Home Comfort sells the following brand(s): Aire Ease, Allanson, Amana, American Standard, Ao Smith, April Aire, Atco, Beckett, Bradford White, Bryant, Buderus, Burnham, Carlin, Carrier, Columbia, Copeland, Day and Night, Delevan, Extrol, Field Controls, Fujitsu, Gerber, Gibson, Goodman, Granby, Guardian, Honeywell, Hydrolevel, IQ Air, John Wood, Kohler, Lennox, Mitsubishi, Moen, Payne, Pex, Rheem, Riello, Ruud, Samsung, Slant Fin, Slim Duct, Space PAk, Suntec, System 2000, Taco, Tigerloop, Trane, Watts, Weil McLain, White Rodgers, York

Marshall Home Comfort offers the following product(s): Air Cleansing, Air Conditioners, Air Filters, Air Filtration, Air Handler, Air Sanitization, Blower, Capacitor, Compressor, Condenser, De-Humidifiers, Ductless Air Conditioning, Ducts, Electric Water Heater, Evaporators, Faucets, Gas Logs, Heating Oil, Heatpumps, Humidifiers, Mini Splits, Natural Gas Boilers, Natural Gas Furnaces, Natural Gas Water Heater, Oil Boilers, Oil Furnaces, On Demand Water Heater, Propane Furnaces, Propane Gas Boilers, Propane Water Heater, Radiant Heating, Sewer Piping, Steam Boilers, Steam Humidifiers, Surge Protector, Toilets, Water Heaters, Water Piping, Well Pumps, Well Tanks

Method(s) of Payment
Marshall Home Comfort accepts all VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS credit cards, as well as cash and checks. Marshall Home Comfort also provides many levels of financing and payment plans.
Refund and Exchange Policy
Marshall's has a no refund or return policy for any heating oil purchase, unless it was proven that the product was defective.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.