Business ProfileforJeffrey A. Wilbur Plumbing & Heating, Incorporated

Our transaction with Wilbur Plumbing occurred June 6, 2023. We hired the company to come to the house to install a kitchen faucet that we supplied. When we set up the appointment on June 5, 2023, we were informed that there would be a $65 charge to come to the door, and that we would be told at that point how much the install would cost. Both homeowners were at work during the appointment, however our two college age daughters were going to be home to allow the plumber access to the sink. No one from the company attempted to reach out to us, as the homeowners, to get authorization to complete the work. The installer was at our home for 34 minutes total, and we were charged $370 ($305 for the faucet install and the $65 fee that we knew about). Had we been informed of the cost of$305 for installing the faucet, we would not have agreed to the charge. We were not fully informed as homeowners of what we would be charged and feel that $610/hour is not a fair wage for this service. When I spoke to business owner, I expressed that I fully expected to pay a fair price for the work provided, but the charge we received was excessive. He was not willing to work with me, and said that my daughters had authorized the work to be completed. He expressed that his company did not have any obligation to contact the homeowner to get consent. When my husband got home, he noticed that the faucet was leaking and attempted a call to the company. He was told that the owner would return his call the following day since he had left for the day. Our faucet is leaking so badly that there was water running across the counter, down the cabinets and across our kitchen floor the morning after it was installed. The business owner was to return a phone call on 6/9/23, and never did. We have yet to hear back from him regarding our request for a return call. The work was not done properly, and we were charged an outrageous amount of money. We are left with a severely leaking faucet.