BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Also does tankless water heaters.
Request a Quote
A BBB Accredited Business since
BBB has determined that Feehan Plumbing & Heating, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Feehan Plumbing & Heating, Incorporated include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA015853.
Type of Entity
Business ManagementMr. Thomas J. Feehan, President/Secretary
Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Heating Contractors
510 Abbott Drive Suite C
Broomall, PA 19008 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (610) 544-1245(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/12/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I purchased a ******* Central AC from Feehan Plumbing and Heating on June 2010. A few weeks after I purchased the Central Air, it stopped working. Feehan technician *** ***** came out and fixed the unit. The compressor stopped working. He "jumped started it" I since learned that the unit that was sold to me is know for compressor problems. That is why ******* gives an above industry warranty of 10 years. I should have received a full replacement of the compressor at that time because I had a one year labor warranty and a 10 year parts warranty. This should have been done based upon the track record of ******* products. They did not replace it just patched it up and got it working. The next year the same problem ( still in labor warranty). Now, the following year, Feehan admits the compressor is bad. It was BAD all along. Now they want $600 to replace it. I find it suspicious that now they want to replace the compressor because the labor warranty is up. They should have replaced it my first two calls when the warranty for labor was in effect.
Desired Settlement: The compressor should have been replaced when the labor warranty was still in effect. It broke the first few weeks after I got it. Now they want $600. I should not be charged $600 because the compressor should have been replaced when I purchased it.
Business Response: Feehan Plumbing emphatically denies the claim filed by **. ****** ******. This unit was installed in June 2010 with a one year warranty on labor and a ten year warranty on the compressor, as stated by **. ******. However, this unit stopped working more than 3 years after its installation. Please note: Feehan Plumbing does not make the ******* compressors; we only install them* There is no way ******* would have sent us a new compressor that had been working correctly for those three years. Also, we came out each year to do a Spring checkup to ensure everything was working correctly. If **. ****** thought the unit was bad from the time of installation, why didn’t he inform us when we serviced it each year? feehan Plumbing has been in business for 35 years. We strive to take care of our customers the best we can. This was an unfortunate situation for the homeowner. However, the fault does not lie with the installation. It lies with the manufacturer. We even gave **. ****** the best possible price for the labor and let him also us a coupon towards the work done.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
---------- Forwarded message ----------
|1/9/2013||Problems with Product/Service|