BBB Business Review

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This Business is not BBB accredited

Rite Aid Corporation

Find a Location

Phone: (800) 748-3243 Fax: (717) 691-6207 View Additional Phone Numbers 30 Hunter Lane, Camp Hill, PA 17011 View Additional Email Addresses http://www.RiteAid.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Rite Aid Corporation include:

  • Failure to respond to 1 complaint(s) filed against business
  • Government action(s) against the business

Factors that raised the rating for Rite Aid Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

129 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 89
Total Closed Complaints 129

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rite Aid Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 05, 1978 Business started: 09/01/1962 Business incorporated: 09/01/1968 in DE
Type of Entity

Corporation

Business Management
Ms. Tracy L. Landis, Manager, Litigation Support Mr. John Standley, CEO, President
Contact Information
Principal: Ms. Tracy L. Landis, Manager, Litigation Support
Customer Contact: John Moult, Manger of Customer Support
Principal: Mr. John Standley, CEO, President
Business Category

Pharmacies

Alternate Business Names
Rite Aid Rite Aid Drug Store Rite Aid Pharmacy Rite-Aid
Additional Information

The company is headquartered in the Pennsylvania area. Persons seeking information or assistance should contact: BBB of Eastern PA 1337 North Front Street, Harrisburg, PA 17102 717-364-3250 www.mybbb.org.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.