BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Senate Termite & Pest Control

Additional Locations

Phone: (301) 977-1415 Fax: (301) 670-4093 View Additional Phone Numbers 8656 Dakota Dr, Gaithersburg, MD 20877 http://www.wekillpests.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Senate Termite & Pest Control include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Senate Termite & Pest Control include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Senate Termite & Pest Control
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: July 19, 1996 Business started: 04/19/1991 in MD Business started locally: 04/19/1991 Business incorporated 01/22/2007 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Agriculture (MDA)-MD
50 Harry S Truman Pkwy, Annapolis MD 21401
http://www.mda.state.md.us/
Phone Number: 410-841-5710
The number is 18483-8340.

Department of Agriculture (MDA)-MD
50 Harry S Truman Pkwy, Annapolis MD 21401
http://www.mda.state.md.us/
Phone Number: 410-841-5710
The number is 18483.

Virginia Department of Agriculture and Consumer Services (VDACS)-VA
102 Governor Street, 1st Floor, Richmond VA 23219
http://www.vdacs.virginia.gov/pesticide
Phone Number: 804-786-3798
Fax Number: 804-786-9149
The number is 3261.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Durieu, President
Contact Information
Principal: Mr. Steve Durieu, President
Business Category

Pest Control Services

Alternate Business Names
Senate Home Services, LLC Senate Termite Control Senate Termite Control of Virginia
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.