BBB Accredited Business since

Travel Document Systems Inc.

Phone: (202) 638-3800 Fax: (202) 747-1968 View Additional Phone Numbers 1625 K St NW Ste 750, Washington, DC 20006

BBB Business Reviews may not be reproduced for sales or promotional purposes.


TDS is a Visa and U.S. Passport Expediting Service, with offices in Washington DC, New York, San Francisco, Los Angeles, Atlanta, Seattle and Houston.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travel Document Systems Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Travel Document Systems Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Travel Document Systems Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 19, 1991 Business started: 01/19/1985 in MD Business incorporated 01/19/1985 in MD
Type of Entity


Business Management
Ms. Fatemeh Le Tellier, Vice President Mr. Dean Orbell, President
Contact Information
Principal: Ms. Fatemeh Le Tellier, Vice President
Principal: Mr. Dean Orbell, President
Business Category

Passport & Visa Services

Hours of Operation
M: 9:00 AM - 5:30 AM
T: 9:00 AM - 5:30 AM
W: 9:00 AM - 5:30 AM
Th: 9:00 AM - 5:30 AM
F: 9:00 AM - 5:30 AM
S: Closed
Su: Closed
Method(s) of Payment

American Express, VISA, MC, and Checks

Alternate Business Names
Pinnacle Travel Document Systems Inc TDS Travel Document Systems

Additional Locations

  • 1625 K St NW Ste 750

    Washington, DC 20006 (800) 874-5100 (202) 638-3800


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Travel Document Systems Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)