BBB Business Review
BBB Accredited Business since
CIBT, IncFind a Location
Phone: (703) 903-1400 1600 International Drive Ste 600, McLean, VA 22102
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With more than 50 years of experience, CIBT and its subsidiaries have become the largest and most well established travel visa and passport company in the world. CIBT operates 31 offices in nine countries and has over 500 employees. Last year, CIBT and its subsidiaries assisted nearly one million people in obtaining the documents required for international travel to over 200 destinations.
- Visas for all types of travel including business, tourist, work permits and more
- Australian Electronic Visa (ETA)
- US Electron System for Travel Authorizations (ESTA)
- Passport renewals, new, child's and more
- Document legalization
- Translation services
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A BBB Accredited Business since
BBB has determined that CIBT, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CIBT, Inc include:
- 12 complaints filed against business
Factors that raised the rating for CIBT, Inc include:
- Length of time business has been operating.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||12|
Type of Entity
Business ManagementMr. John Donoghue, President / CEO Mr. William Garrahan, CFO Ms. Lesley Weller, VP On-Line Marketing
Passport & Visa Services