BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that LocalFlavor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.


Customer Complaints Summary Read complaint details

141 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 4
Delivery Issues 31
Guarantee/Warranty Issues 6
Problems with Product/Service 63
Total Closed Complaints 141

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LocalFlavor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2011 Business started: 02/02/2015 in PA Business started locally: 08/01/2010 Business incorporated: 12/10/1980 in PA
Type of Entity

Corporation

Business Management
Mr. Steve Hauber, CEO
Contact Information
Customer Contact: Jamie Grimsley
Principal: Mr. Steve Hauber, CEO
Business Category

Online Retailer Internet Marketing Services Internet Selling Services Internet Shopping

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment

Visa

MasterCard

American Express

Discover

Refund and Exchange Policy
REFUND TERMS AND CONDITIONS
TERMS AND CONDITIONS ARE APPLIED TO DISCOUNT CERTIFICATES.
Each Merchant may impose its own terms and conditions on the use and/or redemption of any Discount Certificate(s). Except as otherwise stated on a Discount Certificate or required by law, the following terms and conditions apply to all Discount Certificates from all Merchants:
Discount Certificates cannot be combined with any other coupons, discounts, or promotions.
If an expiration date for the promotion is stated, then the promotional portion expires on the expiration date. Your payment will not expire until the date that is five years after your credit card is charged, unless the laws of the state in which the Merchant is located require the Merchant to honor the Payment for longer than five years, in which case the expiration of the Payment will be determined by applicable state law.
No refunds, cash back, or credit will be issued for the difference between the Value of the Discount Certificate and your Payment;
No refunds, cash back, or credit will be issued for any partially used Discount Certificate;
Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, we will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. We also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if, after your reasonable efforts to redeem the Deal voucher (i), the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant is solely responsible for the Deal. We are not responsible for the Deal. All Deals are subject to the Terms of Service.
Discount Certificates may not be copied or duplicated. Any such copies or duplicates are null and void.
Discount Certificates cannot be used for taxes, tips, prior balances, or shipping or handling charges.
Use of Discount Certificates for alcoholic beverages is at the Merchant’s discretion.
Alternate Business Names
Gannett Satellite Information Network Inc

Additional Locations

  • 3708 Hempland Rd

    Mountville, PA 17554

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2015 Delivery Issues
4/24/2015 Problems with Product/Service
4/22/2015 Advertising/Sales Issues
4/11/2015 Advertising/Sales Issues
4/11/2015 Problems with Product/Service
4/8/2015 Advertising/Sales Issues
3/17/2015 Advertising/Sales Issues
3/17/2015 Problems with Product/Service
3/17/2015 Problems with Product/Service
2/24/2015 Problems with Product/Service
2/7/2015 Advertising/Sales Issues
1/31/2015 Delivery Issues
1/16/2015 Advertising/Sales Issues
1/13/2015 Advertising/Sales Issues
1/13/2015 Advertising/Sales Issues
1/3/2015 Problems with Product/Service
1/2/2015 Delivery Issues
12/27/2014 Billing/Collection Issues
12/27/2014 Advertising/Sales Issues
12/10/2014 Problems with Product/Service
11/28/2014 Advertising/Sales Issues
11/4/2014 Delivery Issues
10/27/2014 Advertising/Sales Issues
10/25/2014 Problems with Product/Service
10/13/2014 Advertising/Sales Issues
10/7/2014 Problems with Product/Service
10/6/2014 Problems with Product/Service
10/4/2014 Problems with Product/Service
9/13/2014 Delivery Issues
9/12/2014 Problems with Product/Service
9/11/2014 Problems with Product/Service
9/9/2014 Advertising/Sales Issues
9/8/2014 Guarantee/Warranty Issues
8/31/2014 Advertising/Sales Issues
8/31/2014 Problems with Product/Service
8/30/2014 Delivery Issues
8/23/2014 Problems with Product/Service
8/23/2014 Advertising/Sales Issues
8/21/2014 Advertising/Sales Issues
8/18/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
7/31/2014 Problems with Product/Service
7/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from this website for a hotel stay in Las Vegas. After I finished processing the order, confirmation page stated that I will receive an email with a voucher where I can call to book my hotel stay for the nights I wanted. The voucher never came! I emailed the company with the email address they have provided on the website and NO ONE answered. I emailed 4 times and called the *** number over 10 times and no answer. The phone would ring and it would say please hold because no agents are available, after some time the operator comes back on and say no agents are available try back later. After SEVERAL attempts to contact this company to get a refund, I can say that this company is a complete SCAM!! WORSE WEBSITE EVER!!!!!

Desired Settlement: I would like a full refund!

Business Response: Good Morning, 

Thank you for contacting DealChicken. We did receive all of your email requests. And we also have already processed your refund per one of those emails as seen in the screenshot below. 
***********************************
I would like to remind you to please allow us 48 business hours to respond to your requests as we do receive numerous emails everyday and try to give every one of our customers all of the attention they each deserve. 
In the future, as I do see that this was your first purchase please check our SPAM mail for the copy of your voucher or you can access your vouchers by clicking on your name and then clicking on the “my deals” tab in your personal DealChicken account. Any available deals will be found under “Current Deals” and any deals that have expired or been used will be found under “Old Deals."
Please let us know if there is anything else we may do to further assist you. 

7/18/2014 Advertising/Sales Issues
7/16/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Deal Chicken advertised a 6-Piece Bamboo Microfiber Bedding Set for $42.95 and stated that 'shipping was included' which to me means that all that I need to pay is the $42.95 to receive the product. I agreed and paid for my 'voucher' but when I tried to use it with the company that is selling the sheets it is requiring that I pay shipping. I went back and looked at my email with my voucher code from Deal Chicken and it now shows that I have to pay for shipping. Since they advertised that shipping was included, they can't change the deal after I have purchase and agreed to a certain price. I've tried emailing Deal Chicken twice and no response has been emailed back. At this point I want them to either honor the 'shipping included' or refund my money. I have screen shots of the original deal posting showing the 'shipping included' if that needs to be sent as well. It may not be intentional but this is a simple bait and switch.

Desired Settlement: Honor original deal so that I have don't have to pay shipping.

Business Response: Good Afternoon *** ****, 


Thank you for contacting DealChicken. I have located your tickets submitted to us. I understand that this deal as been a bit difficult as the shipping costs were not coming off when submitting the purchase. We are aware of this issue and have since pulled the deal down from the site. If you would like the sheets you will need to contact the merchant directly via email *************************** to redeem your voucher. Or we are offering a full refund to customers who would like to just receive their money back. The choice is completely up to you. 

Please let us know how you would like us to proceed. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I ended up contacting vender ** ****** and they are assisting me with the order and waiving the shipping fees. No further action is needed from Deal Chicken.  Thank you!

Regards,

**** ****

7/16/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from DealChicken on 5/2/14 to a company called * ****** ** ***** **** I received the voucher and proceeded to attempt to contact * ****** ** ***** *** on numerous occasions to schedule the purchased service. * ****** ** ***** *** has not followed through and their phone number is no longer in service. I contacted DealChicken twice by email and called, was on hold for over 11 minutes, then received a message stating no one was available to assist me and try back later. DealChicken customer support has not responded to my emails requesting a refund.

Desired Settlement: I would like for DealChicken customer support to contact me and to refund my payment of $29.00 for the voucher purchased on 5/2/14.

Business Response: Good Morning ***. ******-******,

I apologize that you have not been able to reach the merchant. We had not either. That is why we did issue you are refund on July 1, 2014 (as seen in the attached screencast below)
************************************
In the future we ask that you please allow 48 business hours for us to reply to your requests as we do get hundreds of inquires everyday and do answer them in the order in which they are received. 
Please let us know if there is anything else we may do to further assist you with this or any other issue. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. While it is true the company contacted me, they have NOT, as they said, refunded me yet. I received the following email from DealChicken on July 12, 2014:

  
Jul 12 (3 days ago)
to me
DealChicken.com



Your DealChicken refund request has been approved and is being processed.
 

Hello ****** ******-******,

Good news! Your refund request for Certificate ID No. *************** has been approved and is being processed. Please allow for up to 2 weeks for the purchase to be credited back to your account.

The DealChicken Team


DealChicken's letter to me through BBB said they refunded my on July 1. That is untrue as you can read in this email from them dated July 12. Also, their email to me through BBB asked that next time, I wait 48 hours after I've contacted them for a reply before taking matters to the BBB. I contacted DealChicken the first time on June 24, 2014 to request a refund and they did not reply until July 1 (after BBB was involved and I posted a remark on their ******** page). That is in excess of 48 hours. I am NOT happy with how DealChicken has handled this. Their business practices remain questionable. However, I accept that they are refunding me for the voucher I purchased.
Regards,

****** ******-******

7/12/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a massage from DealChicken.com. When I called ***** ****** ******** Massage the owner said that DealChicken tricked her into signing a contract to give 28 massages, for free, for one year. The dealer said she was tired of giving free massages. I have email and called DealChicken and no one has return my correspondence. Can you please have DealChicken refund my 36 dollars back? Thank you.

Desired Settlement: I would like my money back.

Business Response: Good Afternoon ***. *******, 

I apologize however I have taken a look into our records and it looks like you just emailed our support center on Thursday the 19th at 6:54pm and then again at 9:47pm. Ma'am we ask that you allow us a 48 business hour turn around time for a reply. And DealChicken's office is not open on Saturday or Sunday. We would have been more than happy to address this for you with out you having to bring it here. 
In looking into your case I have noticed that though you did purchase the deal on DealChicken.com the deal is actually through our sister company, DoubleTakeOffers. Therefore, I have reached out to their customer support but they will have to contact the merchant and confirm the information that you received. This could take a maximum of 5 business days to receive a response. I apologize for the delay however because we have contracts with our merchants as well as our customers we do have to reach out to them before refunding any voucher outside of the 14 day refund policy that is stated on the voucher. 
Please allow us to investigate this issue for you. 

7/9/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On December 1, 2013 I purchased two gifts through an offering on Deal Chicken. The company offering the "deal" was ******* Jewelry. I ordered 2 bracelets for $22 each, totaling $44. After much stalling and several emails, on January 8, 2014 ******* Jewelry informed me that they wouldn't be able to fulfill the order, as they had an overwhelming response to their "deal". They suggested contacting Deal Chicken to receive a refund, which I did, attaching the receipts and emails from ******* Jewelry. Deal Chicken never even responded. I also contacted ******* Jewelry, to no avail. On March 3, 2014 ******* Jewelry emailed me that they had cancelled the order. I have been charged $44 and received no product or refund.

Desired Settlement: I would like whichever company received the $44 from me to refund the money.

Business Response: Good Morning, 

I apologize for this ***. ******, we have not received any communication from you in regards to this or any other purchase. We have of course refunded you the purchase price of $44.00 and should be back to you in 5-7 business days. 
Please let us know if there is anything else we may do to further assist you as we are happy to help.
customersupport@dealchicken.com or ###-###-####

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

6/21/2014 Problems with Product/Service
6/14/2014 Guarantee/Warranty Issues
6/13/2014 Problems with Product/Service
6/8/2014 Advertising/Sales Issues
6/5/2014 Advertising/Sales Issues
6/4/2014 Problems with Product/Service
5/31/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from DealChicken.com and it advertised: $79 For 3 Brazilian Sugaring Or Waxing Treatment (Reg. $270) Cash refunds up to 14 days after date of purchase. See Terms of Service for refund details. Valid only for option purchased. No cash back. No cash value. Not valid on tax or gratuity. Voucher cannot be combined or used in conjunction with any other offer, coupon or promotion. Merchant will abide by gift certificate state laws. Sold by ******* **** ****** * ***** **** **** ******. Limit 1 voucher per purchaser; send as many as you like as gifts. Limit 1 voucher redemption per individual. Limit 1 treatment per customer per visit. Valid for new clients. Appointments are required and subject to availability. Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture. All services must be used by same customer. Available for use beginning the day after purchase. Found at this link: ************************************************************************************* The merchant charged me $79.00 yet the voucher they gave me states only ONE treatment, not THREE like it states. I have contacted the company three times via email and two times by phone (no answer-automatically disconnects) requesting a refund and have not received a response. They owe me my $79.00 since they did not provide the service (three treatments) they advertised.

Desired Settlement: Please refund my payment of $79.00 immediately. Thank you.

Business Response: Good Morning, 

I apologize for the discrepancy that we had with the voucher that was received by you for this deal. And I do see that you did contact us via email, however that was on the same day they you submitted this complaint. You did not allow us the time to allot the refund back to you. In the future please allow 48 business hours for us to respond to you because as I am also seeing in our records we did refund you for this deal. 
That refund was processed on 5/21/2014 in the amount of $79.00 back to the credit card that you originally purchased the deal with. 
We are considering this issue closed because of this. 
Thank you and have a great day.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

5/9/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchase a Deal Chicken for a nail polish kit on Mar 27 for $16.95 marketed through ***** deals - this is what their website states under "my deal": Glow-in-the-dark nail polish (6 bottles) ***** Deals Order Number: ******* ************ ******************** $16.95 for a 6-bottle glow-in-the-dark nail polish set ($49.99 value) Quantity Purchased: 1 Tracking Number: not yet shipped Processing Order My bank account has been debited for the amount (3/27); the contact phone number for ***** doesn't ring. I left an email complaint for **** ******* last week with no response (auto response said they'd get back to me in 48 hours). Now I'm trying to call their customer service line at ###-###-#### which I was put on hold for 15 minutes listening to music then cut off when it hit 5p.m. At this point I don't want a refund - I bought this for a birthday party that has already passed. I would like a complete refund. Thank you for your help! ***** ******

Desired Settlement: Immediate Refund

Business Response: Good Afternoon, 

We do apologize for the difficulty that you had been experiencing with the merchant. I was able to pull up all of your information and it actually does look like *****, one of our representatives did offer a full refund to you on 4/23/2014, please see the screencast below.
********************************
Please let me know if I can proceed with this refund process. 
Thank you. 

5/9/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased tickets through deal chicken and realized the date for the tickets had already passed. I immediately requested for my refund and did not recieve a responce. Three days letter I emailed my request for refund and status. The next day recieved a responce that said my refund was declined because the event for my tickets had already passed. I requested again to review the day I purchased the expired tickets and again my request for refund or atleast credit to purchase a different item or event. My request was declined. Email responses seem to be automatic.

Desired Settlement: $12

Business Response: Good Afternoon ***. *******, 

We apologize for this frustration. I am not sure if you are aware or not but because of this being an internal issue you were issued a refund on 4/16/2014. And it does actually look like we informed you of this via email on that date, the screencast below shows this. 
************************************
Please let us know if there is anything else we may further assist with. 

5/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The site said it declined my card for a purchase, for two different cards, so I used my debit card and it processed my new order. Each attempt, I had to complete a new purchase from scratch. However, I check my email and there are two approved purchases with two cards when their site blatantly stated it declined a card. I cannot get the purchase stopped, so it will be shipped costing me shipping shipping both ways if they accept it back. Somewhere on the site said all sales all final unless damaged/defective. I didn't order two. I only want one.

Desired Settlement: They need to refund me the cost of product for one item, shipping costs for both mailing it to me and me returning it if they don't stop the shipment in time, and fix their website glitches.

Business Response: Good Morning *** ******, 

We apologize that you encountered this error. I do see where two orders were placed. However I do not see where you spoke with anyone from DealChicken either via phone or via email. We could have rectified this on the day of the purchase with this merchant. However because this order has now been sent to the merchant which does happen with 4 hours of the purchase you must now contact the merchant directly to cancel on of these deals. 
Once this is complete we will be able to refund based on an accidental purchase. The information below is for you to contact the merchant directly to get one of the orders cancelled. In the future please contact DealChicken as soon as possible in order to get the accidental purchase refunded. Again we can do this up to 4 hours after the purchase time. 


    For tracking information or customer service inquiries, please call ***** ******** or email *******************

Please let us know if there is anything else we may do to assist you. You can contact DealChicken directly at ###-###-#### or customersupport@dealchicken.com

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I am rejecting this response because:  this vendor did not make the effort to reimburse the funds for their electronic error, yet as they say in their response, they pass the buck to the the original vendor which makes doing business as an individual much more difficult going through a secondary or tertiary discount party.  As this party I have a complaint with for showing me that it rejected my two credit cards, yet it accepted both, DealChicken.com, I have a positive resolution to the situation since the original company, Swaggstore, recognized that two identical purchases came through at the same time from the same person and chose to delete one I believe.  Therefore, I don't know how to report this as being resolved or not.  This issue is resolved, but not with the company I placed the complaint with.

I will accept their response because I continue to use their web page/site and I will just have to be more fiercely diligent to contact them immediately if their website has an error in the future.
 

Regards,

**** ******

5/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher from Deal Chicken for Grout cleaning and I have contacted the merchant direclty 3 times and have not received any communicatio from them. I then called Deal Chicken to ask for their help. They told me that I needed to give them 5 business days to get a hold of the merchant. On the 5th business day, I had heard nothing from Deal Chicken, so I followed up and they asked me for one more business day. Within an hour I had an email back from Deal Chicken saying that they got a hold of the merchant (within the hour) and that I need to call them and leave a message, they are very busy. At that time, I requested a refund, as it was pretty suspicious that conicidentally they got a hold of the merchant within the hour, and they hadn't been able to get a hold of them for the last 5 days. In addition, if this merchant cannot take the time to call back their potential clients after 3 phone calls, why would I want to do business with them. I requested a refund from Deal Chicken and they said they could not do that. This was the only time I have done business with them, and the only time I will. In looking at line, I can see that many people have reported issues with service. The person oin particular, basically just dismissed my concerns and said thanks for the feedback. I have all of this documented in a string of emails.

Desired Settlement: I would like my funds returned for services not able to be performed.

Business Response: Good Morning,

I have looked into your issue and it does look like a supervisor did refund your monies on April 30th.

Good Morning ***. *****,

Thank you so much for your patience. My name is ***** and I am the Consumer Loyalty Supervisor here at DealChicken. I apologize that you have had so many issues contacting this merchant. I would be more than happy to extend a full refund to you at this time. I will be refunding you back to the card on file for certificate *************** in the amount of $59.00. Once vouchers are refunded, we can not reissue or reverse the process. Please allow 3-5 business days for the funds to appear back on your card.

If you have any other questions please reply back to this email, I would be glad to help.

Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *****

4/30/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received an email from deal chicken. They had a deal for a memory foam dog bed. I went ahead and purchased it for 34.99 with shipping. I received it and it is clearly not memory foam. Emailed deal chicken and they told me they are selling it for another company and for me to call company directly. The company has a no return policy. This is clearly fraud. I am willing to send you regular foam so you can expose this company so it won't hurt others with much more expensive products. Thanks ****

Desired Settlement: Company should refund

Business Response: Good Morning **. *****, 

We apologize that you are not happy with the product that was received. However, DealChicken is a third party advertising firm that offers discounted prices for our merchants. We do not sell products. We would be more than happy to reach out to the merchant for you if you feel that the product is defective as they will be more than happy to address that issue for you. 
If you would like us to do this for you we ask that you allow us 3 business days to receive a response from them. 
Please let us know if this is how you would like us to proceed. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I purchased this product from deal chicken.  This is clearly not a memory foam dog bed and you guys continue to transfer blame.  I purchased from deal chicken, my credit card was charged from deal chicken.  Deal chicken facilitated the deal and now does not want to be responsible for slamming.  I will send this product to bbb and have them see what a sham of a company you guys are. Absolutely ridiculous.


Regards,

**** *****








Business Response: Good Morning **. *****, 


That is correct. They are the shipping company, our merchant, ********* ******. I have spoken with them this morning and they stated that unless the incorrect product was shipped or it was damaged they would not be able to reship. They also do not offer refunds only re-shipments. And all of this information has been made available to you one the DealChicken voucher under the Deal Details section, which I have included below. 

  • This is a Final Sale item. There are no returns except in cases of damaged items or merchant shipping errors. See Terms of Service for details. May purchase multiples for yourself or as gifts. Valid only for option purchased. Shipping included. Item will ship within 2 business days of purchase. No cash value or cash back. Not valid on tax. Merchant will abide by gift certificate state laws. Merchant's refund policy applies: **********************
Again **. *****, this is a Final Sale item for us. We will not be refunding for this item as it was not damaged or the incorrect product. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: This is called slamming.  I will send at my cost the product to kbb so they can see that this is not a memory foam dog bed.  Yes it is a foam dog bed, but by no means is it a memory foam bed.  Now you guys have me upset and I will expose your business, even if it means buying beds and sending them to media outlets.  Your customer service gave me a $5.00 refund which is a insult.  *** where can I send this product that tried to slam.  

Why would you tell me to call your shipping department and give me the run around when you already where going to reject a return.  Bogus customer service trying to slam a product. Time to prevent others from being cheated out of their hard earned money.


Regards,

**** *****








4/25/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i bought a bracelet from them -- it was never delivered -- Order Number: ******* -- they do not answer email or phone calls

Desired Settlement: send the bracelet or refund my money

Business Response: Good Afternoon, 


We apologize you have not received your item. However we have no record of you reaching out to us directly for us to help you. We have checked on this product for you as the merchant directly sends you tracking information to your DealChicken account. The package was shipped via UPS, tracking number ********************** and if you check this information it does look like the bracelet was delivered on March 21, 2014 to:

***** **********
********* *** *****

If this is still not correct please let us know as we will contact the merchant directly for you and see if there is anything else we can do.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:the item was not delivered -- another item i bought was delivered that day with that tracking. this was not included


Regards,

******* ********








Business Response: Not a problem sir. DealChicken would be more than happy to reach out to the merchant for you. Please email us directly at customersupport@dealchicken.com or call us at ###-###-#### and we can get this taken care of for you by the end of the week. Without doing so however we are not able to reach out to the merchant as we do need to have written or verbal authorization from you in our system to reach out to the merchant on your behalf.

My team looks forward to speaking with you! And please reference that you spoke with me, ***** and this will further escalate the importance of the matter. 

4/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 11/6/2013 I purchased a deal from dealchicken.com for 3 days in ****** plus a $50 **********.com gift card and I followed the instructions on how to redeem the 3 days in ******. I tried contacting the company many times for a couple months and they either couldn't confirm anything or just wouldn't answer the phone or call me back when I left messages. I tried once more and they told me I would have to travel to one location to find out which hotel I would be staying at then have to drive again to that hotel to check in, but they could never guarantee my reservations. I did give them months notice as I was trying to stay the first weekend in April. So after 2 months, I called dealchicken.com to get a refund because the company was so hard to work with and they would only offer me a credit no refunds. They didn't seem to care about all the trouble I was having. So on 1/28/14 I was given a credit. Well on April 1st I got an email saying: Good Afternoon, DealChicken is committed to providing you with a great experience. We’ve heard from some of you that a few of our travel deals are difficult to redeem. As a result, we are offering refunds for customers who have purchased deals from ****** ***, one of our travel partners. If you have purchased an offer via DealChicken for a ****** *** travel deal and would like a refund, please follow the steps below to request a refund no later than April 21, 2014. Find your purchase records. Check your email for DealChicken receipts or use a computer to sign in to your DealChicken account and review your purchase history Send an email to customersupport@dealchicken.com with your name, the email address associated with your DealChicken account, daytime phone number, and the deal voucher number. DealChicken will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 21, 2014. If you have any questions or need further assistance with your refund request, please contact DealChicken at customersupport@dealchicken.com or ###-###-####. *** IF YOU HAVE REDEEMED YOUR VOUCHER(S) PLEASE DISREGARD THIS CORRESPONDENCE*** Thank you, The DealChicken Team So after seeing this e-mail I called them back asking for my refund instead of a credit since I really don't want the credit and they are saying it cannot be done. I called 4/2/14 and asked to speak with a supervisor and was told she would return my call by end of business day that day. I waited until 4/4/14 and called back since she never returned my call and was told there were no supervisors to talk to. So really I just want my refund that they are offering per their email.I

Desired Settlement: I would like Dealchicken.com to give me a refund that they are now offering for the same reason I originally called in the first place. I do not want the credit as I will NEVER use dealchicken.com again. They have been rude and unhelpful to me this last week.

Business Response: Good Afternoon, 

We apologize that you were not satisfied with your deal. However, in looking back at your case you gladly accepted DealChicken credits on January 27, 2014 when offered.
*************** 

Thank you for the credit!

Sent from my ******

When you asked for the refund on January 27th, the merchant was still actively accepting vouchers and scheduling trips. The reason that the mass email was sent out on April 1, 2014 is because the business was no longer cooperating with us or our customers. Because you had already accepted a DealChicken credit refund and DealChicken is only able to input credit into your account and can not reverse the credit from your account we are not able to give a credit card refund. You have been refunded, we apologize now that you have changed your mind and would like a credit card refund however we are not able to do that as it would be considered a double refund.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: At the time, the company said they could ONLY offer me a credit so I accepted it because I wasn't getting anywhere with the company itself.  The credit is still sitting there so I don't understand why the company can't take the credit back and offer the refund like in the email they sent out.  I will never be using deal chicken.com again so the credit is no good to me. I guess they shouldn't send out mass emails or if they do state in the email that if a credit was already given a refund cannot be given. The email only stated if the deal was used you could not get a refund. 


Regards,

********* ***********








Business Response: Good Afternoon, 

Again, once DealChicken credits are given we can not remove them; we do not have the functionality to do so. And that is correct the at the time of your refund you were only offered credits because the merchant was still working with us. Mass emails are only sent out when a merchant is no longer working with us and there are over 50% of the issued vouchers that have not been redeemed. We apologize that in hindsight you are not satisfied with your DealChicken credits however this was the offer that you accepted when it was offered. We are not able to reverse this process, as you were made aware in the email correspondence when you received the DealChicken credits. (Please see the below attached link)
***********************************

3/29/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered product from deal on DealChicken, 7-piece ****** accessory kit. The item was redeemed December 9 and I still have not received the product. I redeemed my voucher, ***************, for a 7-piece accessory kit for ****** ($18.95, not including P&H) on December 9 with an expected 2-4 weeks delivery. I received the following confirmation order #, ****** from ****************. After still not receiving the order on February 5, I sent a message via their site. I was told by ****** that my order was with logistics and I would receive it in 5-15 days. I was also told I would receive a tracking number which I never received. On March 4, I sent another email requesting follow up and got the exact same message as previous: "We have received your order information and your order has been processed, the product should reach you within 5 to 7 business days. I have requested the tracking information towards your order, as soon as it is available i will forward it to you." I have now searched review sites and see how many people are in this same situation and request a refund which they will not respond to.

Desired Settlement: I would like a full refund of the $18.95 plus the cost of postage and handling of $5. It would be nice if you could shut this fraudulent business down. It is a shame that they continue to scam so many people through secondary social sites.

Business Response: Good Morning ***. ******,

 
Our apologies that you have not yet received your product. However in looking into this issue for you we have no indication that you have reached out to DealChicken at all to help rectify this matter for you. We do have measures in place that do help to receive your product in a timely manner when situations like this with the merchant arise. In this case however, I do agree with you it has been entirely too long. DealChicken will be able to refund you for your purchase price however because we do not take the shipping cost we are not able to refund for it. 
 
The purchase price of $18.95 will be credited back to the original form of purchase for you in 3-5 business days. 
 
Please let us know if there is anything else we may assist you with. 

3/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher from them for a restaurant. I paid 15.00 for the certificate. I was very surprised when I received two certificates instead of one for 15.00 each to be used on two different occasions. I used one of the certificates and decided to call them about a refund for the other certificate. I was told that they would not be able to refund me the money because they were sold as two certificates even though they were advertised as one. They claim in small print it said two. When I went to use the other certificate, the restaurant had closed. I spoke with **** today. By the way, I have called this company on many occasions and have never been able to get through. I was quite surprised when **** answered. He told me that I cannot get a refund because the voucher has expired. He said that he will credit my DealChicken account. I explained about the earlier call, He said that his notes only showed that I called and nothing else. This business is awful and I hope people will stay clear of them!

Desired Settlement: refund for 7.50

Business Response: Hi **** **,

 
Unfortunately the information that **** gave you over the phone is accurate, our promotion with the Merchant expired back in November which is why we're not able to process a refund on this deal. You mentioned that you were not aware that there were two vouchers, not only are there two vouchers when you log onto your DealChicken account and click on "My Deals" but if you read the deal or the vouchers you would have seen that this was broken into two:
 
Click here for a screen shot of one of your vouchers: **********************************
 
But again, according to our terms of service once the promotion has expired the oneness is on the customer (https://consumer.dealchicken.com/terms-of-service.html). If you did not redeem it in time that is not our responsibility, we gave you four months to use these.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: Your information is inaccurate. I called shortly after purchasing the voucher to explain my concern. I believed that I was purchasing one voucher not two. I have called back on two different occasions since than, one of those times was before the voucher expired. I have since looked at your return policy and it plainly states that I had 14 days to receive a return. I called with in that time frame the first time and the rep did not mention this when I asked about returning the vouchers.


Regards,

**** ** *********



Business Response: Good Afternoon, 

 
When your deal was purchased it was explained that the deal was to come with two vouchers. I only show that you called us from ###-###-#### twice. Once on November 14, 2013 and the second on January 29, 2014, therefore unfortunately again because this deal is expired and we did explain how it worked we will not be refunding you at this time. 

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

Unfortunately, Deal Chicken is not showing the earlier phone call that I made. I don't anticipate this company staying in business in the near future.  I would still like to have my refund, but ,may consider a credit. I really don't want to do business with this company anymore.  I believe it is illegal to just take your money and not offer you anything in return.


Regards,

**** ** *********








3/18/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased an Item from DealChicken which did not fit. So I contacted DealChicken--as well as the Merchant whose item I purchased--and both companies promised a full refund, as I returned the item within their 14 day Policy period. I received WRITTEN statements in email from both DealChicken and the Merchant with this promise of a full refund. However, once I returned the item (incurring shipping costs as well), they refused to honor the refund. I am now (a week later) receiving messages from both DealChicken and the Merchant stating that they will not refund the purchase price of the item I returned. So not only do I no longer have the item, but I paid $5 shipping AND they refuse to refund my money.

Desired Settlement: I fully expect DealChicken to honor their written guarantee of a full refund. I would appreciate an apology as well, and a check refund of any credits on my DealChicken account so I can discontinue my relationship with this company. I no longer trust their business practices.

Business Response: Good Afternoon, 

 
On February 14, 2014 DealChicken took an extensive look into your account to verify your credits with our company. It was discovered that you were give triple the amount of credits that you should have received for one refund. These were mistaken credits and can not be reinstated because you neglected to use them before they expired. We did however reinstate the original credit amount for you in the amount of $25.00 that hit your account on February 15, 2014. You have since used all but $9.05 of these credits and because credits are given when customers are outside of our policies for refunds we will not be "cutting you a check" for these as when you requested a refund it was outside of our clearly stated policy.
 
As for the purchase that was made from our website to our merchant, ****** *****, once a voucher is redeemed with the merchant DealChicken assumes the refund policy of the merchant as stated on the voucher and in the Deal Details before the deal is purchased. I have attached a screenshot where this is clearly stated on our vouchers.
 
**********************************
 
Furthermore, you did not pay cash/credit card for this deal. Therefore we can only refund the way that you initially paid which was in DealChicken credits. The merchant has NOT approved your refund therefore abiding by our policy we are not able to offer you a refund. It was stated on the email to you that if and when we were contacted by the merchant we would refund. We, to this day have not been contacted and this is because they do not refund deals that a customer is just not satisfied with. 
 
Therefore, again this is a Final Sale item. DealChicken will not be refunding or crediting for this deal as you do not qualify for a reimbursement per our Deal Details and the Merchatns refund policy.
 
We are considering this matter closed. 
 
Please let us know if there is anything else we may do to further assist you.

3/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Deal Chicken has not made good on $460.00 of restaurant vouchers.

Business Response: Good Afternoon,

 
We are not sure how we did not make good? You called within the the refund time frame and have fully refunded your purchase price. We have considered this matter closed. I have attached a screen shot showing that we have refunded this deal for you. 
 
http://***************************
 
Thank you and have a good day.
 
 

3/16/2014 Delivery Issues
2/25/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Bought teeth whitening pens December 16, 2013. Called them January 7, 2014 when I failed to receive anything. Told to allow 3 weeks more time since they had again contacted the merchant. Called them again today (February 3,2014) and was again told they would contact the merchant and to allow 3 days. Told them I think I gave them enough time and I want a refund.! They refused and said I must give them 3 days. I am a nurse and I work 12 hour shifts. I do not have the time to keep calling them! It takes about 15 minutes each time if they even pick up the phone. The first time in January when I called I got hung up on 3 days in a row after waiting 15minutes and never getting anyone on the phone. The phone would tell you they had other callers and your call will be answered as it came in and then after 15 minutes it said "all operators are busy, call again later". This is my first purchase from Deal Chicken and I only spent $14.95 to try them but I still hate to lose my money! I am filing this to see if you have better luck with them!!!

Desired Settlement: Want either my merchandise or a refund.

Business Response: Good Afternoon, 

 
I have taken a look into this for you and do see where you did email us once on the 7th of January and twice on the 8th of January. We did actually speak with you over the phone then as you had not placed your order properly. We did get this placed for you. On February 3rd I do see again where you called and we did inform you that because we are a third party merchant to both you and the online merchant that we did have to reach out to the merchant directly. This does take 3 business days. Since we did not receive a reply in those three business days we did offer you a refund on Thursday, February 9th 2014. I will go ahead and get this processed for you today. It does take 3-5 business days for it to clear and go back to your banking establishment. 

2/21/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Non Delivery of my 3 Android Tablets purchased through DealChicken. Purchased date 10/7/13 I purchased 3 Android Tablets from DealChicken.com on 10/7/13. Item Numbers *****, *****, ***** As of this writing I have yet to receive said products even though the payment has been processed. I have checked the tracking information provided and it still says "pending" and is waiting to be shipped. I have send numerous emails and have called several times, but I have yet to receive a human response. It was indicated that the expected arrival date was 2 - 3 weeks. This is especially annoying because they were gifts for my sons on November 24.

Desired Settlement: At this point, please return my money immediately so that I may purchase the products elsewhere.

Business Response: Good Afternoon **. ******, 

 
We apologize that you have not been able to receive the products in question. The reasoning for this is that the merchant has refused to send them out. Of course we have refunded you your monies and should receive them within 3-5 business days. 
 
In the future please reach out to us directly at customersupport@dealchicken.com and we would be more than happy to assist you right away. 
 
Thank you and have a great day. 

2/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have had a number of problems with Deal Chicken. Most recently, on 11/18/13, I was promised a refund for a ******** Tees voucher that contained false advertising stating it could be used online, when in fact it could not. I have in writing in an email that ***** supposedly processed a refund to my credit card, but 10 days later, it never happened. I was also promised that a supervisor would call me the next day. No supervisor ever called. In the process of seeking the refund, their customer service practices have been awful: failing to respond to email messages, getting a recording then being on hold for 10 minutes and then disconnected stating no one is available every time I call so never able to talk to anyone or leave a voicemail. I have spent hours trying to get this resolved, which is ridiculous. I had a problem with another voucher previously, and experienced many of the same issues. Their protocol seems to be to ignore and avoid you until the voucher is expired, then to say there is nothing they can do because it is expired, which is unethical and unacceptable.

Desired Settlement: I want the $15 I paid for the ******** Tees voucher that they lied and said they issued when they did not refunded immediately. I want a supervisor to call me so that I may discuss their horrendous service and dishonest business practices, so that I can also get a refund for the other voucher I got ignored then blown off about.

Business Response: We processed this refund on 12/2

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
They refunded one voucher, but no supervisor ever called me nor was a refund issued for the other voucher I had problems with.

Regards,

***** ******








Business Response: Hi *****,

 
When I look up your account I only see one purchase: *********************************
 
If you copy and paste that link into your browser you'll see a shot of my screen. Hence why you only got one refund, do you have another account with DealChicken.com? If so, what is that email address so I can look it up. And please refresh my memory as to what the issue is with this other voucher, I can't see your previous complaint any longer on the BBB website.
 
Thanks!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because

The other voucher was for *****'s ***********, voucher #***************. 

Regards,

***** ******

Business Response: Thank you, just processed that refund for $15. Let me know if you need anything else!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  No credit is showing pending or processed on my credit card.  What credit card account was the refund issued to? I may no longer have the card I used to purchase that voucher.


Regards,

***** ******

Business Response: *****,

 
This was refunded to an ******** ******* ending in ****. Let me know if that's not the correct account?

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  That appears to be the correct account number, but I just checked again, and no refund is pending or posted to my account.


Regards,

***** ******

Business Response: Have you reached out to ******** ******* to see if they have any information? I just checked and this still shows as successful from our side, so the funds haven't been returned (which only usually happens if the account is closed or if there's some kind of block on the account). If there is a block it would be worth touching base with ******** ******* to see what's going on, and I'll continue to monitor it on our side.

Business Response: *****, 

 
We have done everything that we can do. The monies have left our account and shows that it has successfully gone back to yours. We can not issue another refund because it has already been processed on our side. We have no way to process a second refund when the first one has already been issued. 
 
We will keep closing this matter as there is nothing further we are able to do. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: 

 
And your horrible customer service continues.  Why don't you contact ******** ******* then, and find out why it has not posted?  All they can tell me is that no credit from deal chicken is pending or has posted to my account.  Perhaps you got a number wrong in the account number and posted it to someone else's account.  Why don't you check that?  I am appalled at the way I have been treated in all this, but I am not going to stop fighting this until I receive my refund.  And I have not!


Regards,

***** ******








2/15/2014 Problems with Product/Service
2/15/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a product and never received and the company won't answer to return emails on complaints

Desired Settlement: Would like to get money back on product that was never received since Oct 2013

Business Response: It looks like you spoke with one of our reps on 1/31 and he processed the refund for you at that time. If you need anything else please let me know .

2/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal in November for a hotel stay and a **********.com gift card. I have already spoken to personnel at **********s.com and was told to contact DealChicken about the missing gift card. Since the deal clearly states that the gift card will be mailed to me, I expect this to be remedied immediately. It has been two months, and i have not received my card. I have tried to contact DealChicken.com multiple times to no avail. I have my hotel booked for a trip, however if this is not remedied I will be forced to cancel my reservation. I am very disappointed in the lack of communication from DealChicken.

Desired Settlement: I expect to receive a **********.com gift card code to redeem online or a $50 credit to my account to make up for the gift card that was never delivered to me.

Business Response: Hi ******,

 
I'm sorry, when I first read your complaint I processed a refund for you, but after re-reading it I unprocessed it. So you likely got some emails from DealChicken about your refund, sorry for the confusion.
 
We do not have any **********.com gift cards, I'm not sure why they sent you to us for them as we just promoted the deal, we don't have any thing to do with it though. So like you can't book your hotel reservation through us, and we don't have any **********.com gift cards.
 
If they're not able to honor the deal (which is what I initially thought you were saying) we can process a full refund for you.
 
Please let me know how you would like me to proceed.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The customer service at dealchicken.com continues to be quite poor. First of all, my name is ****, not ******. Second, if dealchicken.com is unable to remedy this for me, I think I should be given contact information for the company that dealchicken is supposedly promoting for this hotel and **********.com deal. The wording of my response from ******** ***** at dealchicken.com was very unprofessional and was not helpful at all. At this point, if dealchicken cannot help me, I expect them to at least direct me to the company who can. 

 
Regards,

**** ********








Business Response: Hi ****,

 
Sorry for the miscommunication before, I didn't realize all you needed was the contact information for the vendor. I am copying this from your voucher (so if you lose this email you can always find it there): Email ************* or call ###-###-####.

Thanks!

2/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a neck massager called "neck-o-sag" voucher from Deal Chicken.com. I redeemed the voucher and was told the item was shipped giving confirmation,etc. I waited 3 wks with no call from the manufacturer or Deal Chicken no email etc. I called the manufacturer around 11/25/13 and was told the item was back ordered and has shipped. I received the neck massager between 11/29/13 and 12/2/13, when I opened the package the item is different than the description and doesnt function as given in the advertisement. I called the manufacturer and asked for a Manager, ******* ******, informed me on 12/2/13 at 8:20am Central Standard time, to request a return for refund as the item is not a "good quality" and certainly NOT a hot and cold massager. The manufactuer said I have to contact Deal Chicken for refund. I have called Deal Chicken.com several times/multiple times throughout the day at ###-###-#### and have been on hold for an enormous amount of time to NEVER speak with anyone only to be told there are no agents to speak with me. I tried to email the company as well and my email was returned undeliverable due to "unreachable for too long." I cannot reach anyone at the company and want resolution as soon as possible for this issue.

Desired Settlement: I want to ship the product back to either Deal Chicken, the manufacturer or someone for FREE. The manufacturer or Deal Chicken to email me a printable shipping voucher to return the product for full refund of the monies I paid. NO exchange.

Business Response:

I refunded her for the $14.95 that she spent. Please make sure that you’re emailing customersupport@dealchicken.com, that email address works and is the best way to get in contact with us.

 

Thank you!

Consumer Response: [ Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me pending refund posts to my account.  If said refund is not posted within 1 week - 7 days, I will contact the BBB again seeking assistance.

Regards,

******* ******

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I was promised that my money would be refunded immediately to my bank card and sent numerous emails waiting and waiting and waiting and NOTHING!!!! I am furious at the neglect and poor service Dealchicken provides. No customer service phone number and to let you know I've tried the email address given for customer support it's BOGUS!!!
 
 
I will not close this complaint out until it's satisfied fully...I expect a FULL refund for the FAKE-O-SAGE Neck massager. ASAP---money refunded to my personal account or mailed to me and a CALL from the company NOT a credit on your website. I will never order anything else from YOU!
Desired Settlement: Refund-Cash



Regards,

******* ******





Business Response: Cynthia- the refund was processed on January 7th, here is a screen shot that has the reference number: *********************************

 
Bring that reference number to your bank and see if they can help you locate the refund. It has processed successfully on our side and the funds haven't been sent back to us. That process can take up to 30 days if it was going to send back to us, but I would again recommend asking you bank to see if they can see that it's pending.

2/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Dec. 17, 2013 I purchased a deal through Dealchicken.com, for a ****** cover priced at $11.95. I never received the product from ***********, the company who ultimately sells the product. ***** ******'s website only allows you to email, as there is no phone number listed on the website. Their website address is the***********.co/products. On Jan. 5, I followed up with another email to DealChicken.com indicating that I never received my product. They sent me an email with a request number of #******, indicating that they would have a response within 48 business hours. That never happened. I called on two separate occasions at their ###-###-#### number, but I waited each time over 10 minutes and finally hung up because no one ever came on the line. When I called the phone number listed on my bank statement, it went to a voice message that said the mailbox is full. There was no identification such as "thanks for calling DealChicken," and the system immediately went to voice mail. My bank told me that the amount already was debited from my account.

Desired Settlement: Please look into not only the validity of DealChicken, but also ***** ******. Both seem like fraudulent companies, who take the public's money and abuse their trust. I would also like to have ***** ****** or Deal Chicken refund my money, not in coupons or credits but actual cash. Thank you.

Business Response: Hi *****,

 
Looks like this was resolved with our support staff last week, please let me know if you need anything else.

1/30/2014 Problems with Product/Service
1/30/2014 Problems with Product/Service
1/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased Deal Chicken voucher *********** for $15 entitling me to $30 for fine Italian cuisine at ******* ******* ***** on **** *********. The Deal expired on 2/22/2012 however in the voucher it states: Your payment will not expire until five years after your credit card is charged. If you do not use the Deal by the Promotion Expiration Date the promotion is no longer effective and the Merhant will accept the amount that you paid toward your purchase of regularly priced goods or services until five years after your credit card is charged. When presented to ********'s they did not honor the certificate and sent me back to Deal Chicken. Deal Chicken is not honoring the certificate either. Therefore, I am out $15 and do not have either merchant willing to honor the certificate. This is the second time I have run into this situation with Deal Chicken certificates. Their customer support said they would call the resturant but is not willing to credit my account for the $15 or refund me my $.

Desired Settlement: I would like to be refunded my $15.

Business Response:

Unfortunately, ***** is referring to the Federal Gift Card Law which states that the amount she paid of $15 does not expire with the restaurant for 5 years, but it does not entitle her to a refund. Her voucher clearly states “Cash refunds up to 14 days after purchase date” and she bought this September 14th, 2012. What she’s quoting is again not something that DealChicken regulates but is regulated by the Federal government between the purchaser and the business she purchased the deal from (*** *******’s Restaurant).

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
my purchase was not from the restaurant directly, therefore, I have no recourse for the resturant to follow the National Gift Card Law.  My purchase was directly with Deal Chicken.  I have been told by two different establishments with which I've had the same issue that I am to deal with Deal Chicken directly.  Deal Chicken received my payment for $15.  If they can not issue a refund for a service they can not provide an account credit should be given so I am at least made whole for my out of pocket expenses for which I've received no services. 

Regards,

***** *******

Business Response: Hi *****,

 
This is the language that's printed on your voucher and is in our Terms of Service: **********************************
 
The Merchant, and not DealChicken, is solely responsible for the deal. Our promotion/contract with the merchant ended the day the deal expired, so the oneness is now on the Merchant. We allotted you plenty of time to use the deal while it was still a deal, but now it turns into a giftcard for the amount that you spent to the Merchant's establishment, not to DealChicken.
 
I hope that makes more sense, I tried to break it down so that it would be easier to understand. Let me know if you still have questions though.

1/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company has ignored all emails regarding the reason why my $67.90 refund they claim was submitted and processed on 01/01/14 has not been credited to my credit card. It has been 9 days as of today.

Desired Settlement: I want my $67.90 returned to my card ASAP since it's already days past due, further financial compensation for my troubles which have included numerous emails to Deal Chicken and taking a large chunk of my day away from me to do this. I do not want an apology from them, since it will not be sincere.

Business Response: Hi ***,

 
It looks like this refund of $67.90 was processed on January 10th by our accounting team, and everything looks like it went through successfully so you should see the monies back in your account in a few business days (if it's not already back in your account). 
 
Please let me know if there's anything else I can do for you.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
I replied to their email two days ago, informing them the money has not been returned to my account. As of today, 1/15, the money is still not in my account. The email they sent me on 1/10 about the refund said it would take 2-3 ADDITIONAL weeks before the refund hits my account. That would make this whole return process a total of 3 1/2 to 4 1/2 weeks since 01/01, the date I was informed my refund was processed. Deal Chicken is not being upfront and honest about their refund process time. I contacted my bank, *****, and they informed me that Deal Chicken has NOT successfully finished this return on their side. This matter will remain open until the day I receive my refund AND I am further compensated from Deal Chicken for this ordeal. I expect your company to send me a check for my ongoing troubles with this return process. 


Regards,

*** ******








Business Response: The reference number from our bank on the refund is Reference Number: **********************


I'm not sure why ***** is telling you that, it shouldn't take 2 to 3 additional weeks. Let us know if you don't have it back in your account by end of day Monday (the 20th)

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
1. The refund of $67.90 has STILL not hit my account as of 1/21/14, 20 days after requesting it.
2. Attached are 3 emails from your company. One showing that I requested this refund on 01/01/14, the rep said it was processed and should take 3-5 business days which it hasn't, the other two CLEARLY showing that your company, NOT *****, states that the refund process takes two weeks. Care to explain?


Regards,

*** ******








Business Response: Hi ***,

 
Here is a screen shot of your processed refund: ********************************
 
Unfortunately there's nothing else I can do as it's processed on our side.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: Your company CAN correct your return process of 2 weeks, as shown in my attachments.


Regards,

*** ******



1/23/2014 Delivery Issues
1/16/2014 Advertising/Sales Issues
1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Company billed and sold a certificate for laser treatment as a "*********** Special" meaning that it was available in ***********. Upon trying to redeem the certificate the closest location to redeem the certificate was a 6 hour round trip.Spoke with DealChicken who refused the refund the money but rather said they would extend the expiration date from 12/28/13 to 1/16/14. The representative was unwavering saying it was "against their policies and procedures."This is a clear case of fraudulent and false advertising.

Desired Settlement: I would like a refund of my $179.

Business Response: Hi ****,

 
I've issued you a full refund for the $179 that you spent, I'm sorry about this. You should see that back in your bank account in 3-5 business days at the latest.
 
Please let me know if you need anything else!

1/13/2014 Problems with Product/Service
1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I would like to report a complaint regarding Deal Chicken. Below is a summary of my dealings with Deal Chicken and they have NOT responded in any manner. I simply want my money back, and will count this as a lesson learned. I also tried to contact them at ******************************, which is listed on your web site, but they have not answered that as well. I simply want my money back. ***** *** From: ******************** Sent: Monday, October 28, 2013 4:07 PMTo: DealChicken ; customersupport@dealchicken.com Subject: Re: Your DealChicken.com purchase was completed! Can you advise the status of this order please, and or reimburse my CC for the amount paid for the two whiskey rocks Thank you ***** *** From: ******************** Sent: Wednesday, October 23, 2013 12:33 PMTo: DealChicken Subject: Re: Your DealChicken.com purchase was completed! I redeemed my order for these rocks on Sept 18th. It indicated 2 4 weeks for delivery....We are now October 23....beyond the 4 weeks in fact.Can you advise when these will be delivered. We are leaving Canada October 29th an are concerned they will be delivered while we are away for the next six weeksRegards ***** *** From: DealChicken Sent: Wednesday, September 18, 2013 3:57 PMTo: ******************** Subject: Your DealChicken.com purchase was completed! DealChicken.com You got a great deal!Your purchase of Whiskey stones (set of 9) has been processed. If you haven't yet redeemed your deal, follow the instructions below to complete the order on the merchant's website. HERE'S WHAT YOU NEED TO DO To redeem, go to ******************** Read instructions before submitting Enter voucher code information Fill in address and related information and click submit Select option Color, Type, Etc Click submit to skip - insurance and expedited shipping page Click submit to skip - recommended products page Continue to proceed until arriving at shipping payment page If shipping additional Pay shipping fee and checkout Product will arrive within 2-3 weeks Enjoy Customer Service questions: please call ###-###-#### or email ********************* VoucherNumber ********** VoucherNumber ********** REDEEM MY DEAL PROMOTION EXPIRES: January 16, 2014Thanks for purchasing your DealChicken.com deal and don't forget to check the site every day for other great deals. ORDER DETAILSEmail: ********************Name: ***** ***Purchase Date: 09/18/13Credit Card: ###########****For customer support use this Certificate ID #: ***************, ***************NOTE: The Merchant, not DealChicken, is solely responsible for this Deal. This Deal is subject to the Terms of Service and How DealChicken Works. Cash refunds available up to 14 days after purchase date. See Terms of Service for refunds details. You Purchased deal image Whiskey stones (set of 9) EPacificMall.com Value Your Price Quantity Total $49.99 $14.95 2 $29.90 Amount charged to card $29.90

Desired Settlement: I simply would like my money returned

Business Response:

Hi *****- I’m sorry that this was your experience. I have refunded you for the $29.90 that you spent for the whiskey stones, which you should see back in your account in 3-5 business days.

 

Please let me know if you need anything else.

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product thru Deal Chicken, paid the money to them & never received the order. The place that sends the order did not get my money & they told me to ask Deal Chicken for my money. I had placed the order on September 11th, 2013. I think I should have a refund. I just get the run around from Deal Chicken.

Desired Settlement: I just want a refund to my credit card.

Business Response:

I have refunded her for the $12 purchase which she should expect to see in her account in 3-5 business days. Please let us know if you need anything else.

 

1/10/2014 Delivery Issues
1/7/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I did not receive a product I ordered through Dealchicken.com. via ***********. Ordered on Dec 4,2013, Funds were taken out of my accout on Dec 5, 2013. Never recieved any shiping/tracking information from either company. After several attempts to contact both companies, I finally talked with*****, A representative from ***********. He states that Deal Chicken.com never paid *********** for product and therefore they can not ship the product.

Desired Settlement: I would like a refund or the product shipped to me ASAP. This is a time sensitive issue as it is a Christmas gift

Business Response: Hi ********,

 
We processed an email for you back on December 18th so you should see it now. Please let me know if you need anything else.

1/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I spent $80.00 on two items. I never received the items and have tried multiple times to contact Deal Chicken and ******** (the product vendor) to get my items. I get no response or I am told to call the other company. Deal Chicken says to call ********, and I cannot get any response from ********.

Desired Settlement: I would like my $80.00 back.

Business Response: Hi ****,

 
I've refunded you for the $29.00 you spent on this product, I'm very sorry that this was your experience. Please let us know if you need anything else.

1/6/2014 Delivery Issues
1/2/2014 Advertising/Sales Issues
12/29/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On November 9th,2013 I signed up and ordered from dealchicken.com. I ordered a mini rainbow loom kit for $12.95. Apparently it was supposed to ship from ***************. I finally received information that my product had shipped on 11/27/13. I was given shipping info including a tracking number. The email stated that I could check the status of the tracking number within 24 to 48 hours. Today is 12/05/13 and there's still no information on the package ever being shipped. I've called ******* numerous times to which I only get an automated system, there's no way to get in touch with a live person or to leave a voicemail. I also emailed them on 12/04/13 and surprise, no response. They claim you can chat with a live person on their website, but they are never available to live chat. I also tried to call dealchicken since they are the ones advertising for this business, but haven't been able to get in touch with anyone. I'm really frustrated because this item is a hot item for Christmas this year and I had the opportunity to buy it eslewhere, but decided to try dealchicken. com instead. I'm thinking this was a huge mistake, I'm pretty sure I've been scammed and now noone has it in stock for me to purchase for a 9 year old litte girl who had her heart set on it. copy of emails...Thank you for your order! This email confirms that your order was received at **** ** ** **. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at ************************* or toll free at ###-###-#### during call hours of 9-5 M-F EST. Our pieces are all handmade by us, please allow up to 21 business days for your order to ship. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. *************** is a subsidiary of ******* Jewelry. Thanks for using **** ** ** **. Order number: ****** Order Date: 11/9/2013. Thank you for your order from ******* ****! We wanted to let you know that your order (#**) was shipped via USPS, USPS First Class Mail on 11/27/2013. You can track your package at any time 24-48 after the ship date using the link below. Track Your Shipment: ******************* This shipment includes the following items: Item # Description Qty 31 Rainbow Loom Kit 1 Thank you for your business and we look forward to serving you in the future! *************** Phone: ###-###-#### Email: ************************* Website: http://***************

Desired Settlement: I would either like the order deliverd by 12/10/13 or I want a full refund immediately.

Business Response: Hi *******,

 
It looks like someone on my team recently took care of this for you as  I already see a refund on your account for this product, I'm sorry you were not able to receive it.
 
Please let me know if you need anything else.

12/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On the 16th of October I purchased a voucher for a product offered in an email to me on that date, order # *****. The product was from a Canadian firm, ************.com. The product was a set of photographic lenses to be used on an Iphone. The cost of the voucher was $21.95. Shipping would be in 2 to 3 weeks. DealChickens' refund policy was a request would have to be made in two weeks. After seven weeks I have received nothing from ************ and contact has resulted in no contact being made. My contact with DealChicken was likewise ignored. ** PLEASE DO NOT REPLY TO THIS EMAIL ** Order Number: ***** Order Date: 11/16/2013 Shipping Information: ****** ******* *** ********* **** **** ********* **** ** ***** US Order Details: Item Code Redeemed: *********** Please record this email as a confirmation that we have received your order and are currently processing it. After you order has been processed, it will take about 2 to 4 weeks for shipping to be completed. Thank you for your purchase. Please like us on facebook for your chance to win a ipad at www.facebook.com/******** Thank You, ************.com

Desired Settlement: I want either the product (which ************.com still shows on their website as being available) or a refund. Most importantly I would hope anyone contacting the BBB would find the issues that they should protect themselves against. Thank you for your assistance.

Business Response: Hi ******,

 
 I have refunded your purchase, I'm sorry you were not able to get the product.
Please let me know if you need anything else.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** *******

12/5/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a half-off deal as advertised through the DealChicken site for a restaurant. The restaurant went out of business before the deal expired. I have had too many communications with this site trying to rightfully collect my money back, more than I can count, and all contacts have proven extremely ineffective and frustrating. I began by requesting a refund in the form of a credit to the credit card that I used for the purchase. They told me that they can't and won't give me my money back per their policy. I proceeded to go to the Terms and Conditions portion of their website and copy and paste the language in it back to them in an email, which stated that money would be refunded in the original form of payment if a business closed before the deal was able to be used. They replied back and said that their policy had changed and that a refund was only allowed if it was requested within 14 days of the purchase. I went back to their site, and they had literally changed the language to reflect this after I sent them them the policy on which I based my purchase and original email. They finally, through more struggle, gave me a credit on my account with them, which was not satisfactory to me since they weren't honoring their refund policy for me. Recently, less than six months after this debacle, I unwisely decided to make another purchase for a deal on their site. I tried to use my credit against the purchase, but it was nowhere to be found in my account when I logged in. After wasting even more time to complain again, they told me that the credit had to be used within 180 days. Firstly, it was within 180 days, and secondly, I have email proof from my last communication with them that the credit wouldn't expire for five years. They then told me that they changed their policy again subsequent to the original credit issuance to me and that the credits are being changed to 180 days, yet they first forced them to expire on my account, so they didn't exist at the time that I made this other purchase. They still aren't on my account, which shouldn't even be relevant since I should have received a refund in the first place. I have wasted a ton of time and effort as they have multiple times now changed their policies retroactively and applied them however they so desire, always to my detriment. I just want my simple refund that is rightfully owed to me.

Desired Settlement: I want my refund back on my credit card of original purchase, as was stated in the terms on their site both when I made the purchase and when I made the original communication to receive it. They also need to improve their terrible customer service.

Business Response: Hi ****,

 
This merchant closed for a few weeks to remodel and open as a slightly different business, ** ******. They were still honoring the DealChicken.com vouchers, which is why you were not offered a cash refund. 
 
I hope that makes more sense. Your $10 credit has already expired as they are only good for 180 days, or 6 months. If you plan on using it I can re-add it onto your account for an additional 180 days?

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
Wow, it truly never ends with this joke of a company.  DealChicken has worse customer service than my cell phone and cable providers.  
 
I literally laughed out loud when I read the comment that they "closed shortly for remodeling and opened as a slightly different business."  HAHAHA.  You couldn't be more wrong.  They were two totally different restaurants with different owners, completely unrelated.  I bought the deal for *****'s on *****, which closed before my deal expired.  ** ****** opened up after that in the same location, but that is irrelevant since it is a completely unrelated business venture that just happens to be in the same location that I didn't buy the deal for.  Are you kidding me!?  Just give me my ******** $10 back.  You changed your policy multiple times on me and lied about it while I had the deal.  You also didn't give me access to a credit when I already made a subsequent purchase, and it expired before the 6 months you claim anyway.  
 
I wholeheartedly reject your joke of a response and excuse.  DealChicken is the worst company ever.  Give me my $10 back now.  I will not be stopping until I get my money back and until I am done telling the world that DealChicken is the worst company ever and should never get anyone's business.  


Regards,

**** ********








Business Response: Hm, I'm not trying to argue with you but I can see the ownership change papers in our sales management software, and it looks like the owners of ** ****** purchased *****'s on *** in February. We also have the communication records with the new owners that they're going to continue honoring the DealChicken vouchers, again why we didn't cancel the deal when we were told about the change 7 months ago.

 
It sounds like this wasn't explained well to you back in March when you requested a refund, and I apologize for that. I can see that your credits expired 3 weeks ago so I've put them back on your account (these also will expire in 180 days). We're not able to change or reverse a refund once it's been processed, so because your refund happened as DealChicken credits there's no way to change that. 
 
Let me know if you have any other questions, I'd be happy to help!

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
Garbage.  I reject your response.  You said it wasn't "explained well to me" back in March.  On the contrary - it wasn't explained at all.  I bought a deal for *****'s on *****, an American-style restaurant, not ** ******, an overpriced Mexican restaurant.  That's like buying a deal for *********s and telling me I can go use it at ********'s.  No - I reject your response, your lies and your worthless expiring credit.  I want my $10 refund now, which you have complete control over authorizing, again contrary to what you stated.  


Regards,

**** ********








Business Response: Hi ****,

 
I know it may seem like an easy switch to do, but like I have explained it is not. I gain nothing by lying to you or by not refunding your $10. It would clearly be easier for us to just give you the refund if we could, and I'm very much about efficiency. 
 
There's no way to prove that I'm not lying about our credit card processing system (besides agreeing with you that it's ridiculous and I have better things to do than keep replying to your BBB complaint) but I did find an article about how *****'s on *** was purchased by ** ******: *********************************************************************************************************************
 
This is more just proving that I should have some credibility and that I'm not making things up to thwart your attempts at an argument. 
 
To get your money back, you need to dispute the charge with your credit card company. That is literally the only way, and I wouldn't make up hoops for you to go through if you didn't have to. We're part of ******* Media and have no need for your $10, that's illogical. 
 
Again, I apologize that I was not able to give you what you were asking for but I hope I was able to get you to slightly see that we're not against you. 

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
By showing me an article that says it is a brand new, unrelated restaurant, you have proven my point, yet you still won't refund me the money as is rightfully owed to me.
 
I still reject the response, and I want my money back.  It is amazing how inefficient your company is that you are willing to waste this much time in not refunding $10 that you essentially stole based on your policies.  I am pissed enough that you have forced me to waste all of this time doing so myself.     


Regards,

**** ********








Business Response: ****** ******** ************************2:23 PM (0 minutes ago)to me Hi there, We processed this back in March, if he doesn’t see this back in his account he needs to contact his bank but this went through on our side and you can see that it did not come back to us. Everything was successful and we gave him his money back. Let me know if you have any other questions! ******** *****Senior Manager Customer Loyalty Click here to Reply or Forward1.23 GB (4%) of 30 GB usedManage©2013 Google - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: 2 hours agoDetails

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
I have no idea what you're talking about.  You claim to have tried to give me a credit to my account on your site, but you even screwed that up.  That is irrelevant anyway since I am owed a refund in the form of payment (credit card).  I haven't received this refund.  I still want it.  I reject your response for what I think is the tenth time by now.  


Regards,

**** ********








Business Response: I spoke with the BBB about this issue last week, I will wait to hear back from them as to where we go from here.

11/22/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a bracelet for $15 advertised on Dealchicken. The value was $69 per deal chicken and i spent the $15, received a voucher and went to the merchants website to purchase the bracelet. The merchant has the bracelet listed as $89 and asked me to spend an extra $20. I expected to spend $15 on a bracelet per deal chickens deal but now i am expected to spent $35. more than DOUBLE the price. I have called and emailed to no response. i want my money refunded.

Desired Settlement: Please refund my money. This is false advertising.

Business Response: Hi ****,

 
I didn't see any emails from you in our email queue, were you emailing customersupport@dealchicken.com? Please make sure this is the email address you use in the future so you don't have to wait so long for a response/resolution.
 
I have processed a full refund of $15 back to the CC you used to make this purchase originally, and I'm sorry that the vendor marked up the price. I have put in a ticket for this so this doesn't affect anyone else.
 
If you need anything else, because of how long it can take for BBB messages to come through I would recommend emailing customersupport@dealchicken.com or calling ###-###-####.

11/22/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have issues with the merchants that deal chicken has on their website. I could never reach the merchant to make an appointment, I called deal chicken in September to tell them my problem and they issued me what they say is a credit on Sept 3 as certificated number ***************. On October 20th I attempted to purchase something using my credit and their website said that my credit is invalid. I am made several attempts to contact them. I first sent an email on Oct 20th. I then made several phone calls to their customer service number only to be on hold for over 15minutes and then discoed. I sent another email on October 21 and I received an automatic message saying that my request (******) was being considered. I attempted to email them again on Oct 22nd and received no reply. I also tried calling twice and was disconnected again after 15 minutes today . I am not sure was is going on but I can't seem to get anyone to pick up the phone or even follow up.

Desired Settlement: I have tried being patient and now I just would like to get a full refund and would also like register a formal complaint against this business!!!!

Business Response: ****- it looks like you got a hold of ****** at the end of October, hopefully he was able to successfully help you out. If you need anything else, please let us know.

10/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal through deal chicken. I asked for a refund through deal chicken. They will not refund my money.

Desired Settlement: Just want my money back...

Business Response: We processed this refund for **. ******* last month: ***********************************

 
This was approved and has successfully returned back into his account. 
 
Is there another issue?

8/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently purchased an MP-3 "Shuffle" through DealChicken, voucher number **********. The company who sold the fake "Shuffle" was **********. The picture in the ad was clearly intended to look like an ***** Shuffle along with the name of the product MP-3 "Shuffle." When I received the fake shuffle, I had to purchase a memory card for $11.00 before I could even try the product on ITunes. I just attempted to download songs on to the fake shuffle which of course did not work......there were no instructions with the fake shuffle. An authentic Shuffle works immediately when ITunes is selected on the computer. To date I have approx $26.00 invested in a useless cheap fake "shuffle" that does not work. I would have been much better off purchasing an authentic ***** Shuffle at a reputable store at twice the price and have a quality product that works. Once again, any reasonable person would have thought that they were purchasing an ***** Shuffle because of the appearance of the ad as well as the name "Shuffle." Sincerely, **** *********

Desired Settlement: DealChicken can either send me an ***** Shuffle or refund the $26.00 that I currently have invested in this internet rip-off.

Business Response: Hi ****,


A few things, first is that you paid $12 for the MP3 shuffle so the disputed amount of your claim should be $23 instead of $26. Wanted to clear that up first!

Secondly, I do not agree with you that we did any kind of false advertising on this deal. Since this deal is still live we can look at it together:
**********************************************************************

1.) Look at the attached screen shot of the deal titled MP# 1. If you look at the picture, this is exactly what the item looks like. If it was an actual ***** iPod shuffle it would have to say that for copyright reasons, but no where on the deal do we say it's an ***** product. 

2. What we're calling it in the title of the deal is exactly what it's called on the ********** website: *******************************************************************
We pull that information directly off of the product page, and it's called a Mini MP3 player shuffle. As I also purchased this product, I know that it does shuffle the songs randomly, hence the name.

3.) We put on the deal in two places that the product will require an SD/TF card, so you should have realized there would be an additional cost when you bought the deal. 

Another attached screen shot called "Refunds" shows that our refund policy was not only on the deal when you purchased it, but is also on your voucher. If you are having an issue getting yours to work, I can reach out to the merchant and have them send you some troubleshooting tips or even see if they can send you a new one. 

Hopefully that clears up a little bit why we denied your refund when you emailed us originally. We're very sorry that the product is not working correctly and would love to help you get that fixed!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

From: **** ********* **************************
Date: Thu, Aug 15, 2013 at 5:14 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


To the BBB,Please open the "Deal" and you will see that the picture is "in all intent and purposes" a copy of an "***** Shuffle." I have oneso I know. There is not an "*****" insignia on the front of the actual ***** Shuffle, it is on the back of the Shuffle, so I would NOT be looking for an ***** Insignia on the fake pictures. (There is one picture of the back of the fake shuffle but it is not a "straight-on" shot so it would be hard to see any detail.)It is very clear to me that the intent of the advertisement  was to make the customer believe that they were purchasing an ***** "Shuffle." Even the "retail" cost reflects the cost of an ***** Shuffle. Since DealChicken will never admit that was their intent, we are at a stalemate. My recourse was to notify you, the BBB that DealChicken was misleading customers through false advertisement. For my part, I will never make another purchase through DealChicken.  Thank you for looking into my complaint. I hope that you were able to view the advertisement to see the basis for my complaint and hopefully compare the pictures of their "Shuffle" with an actual ***** Shuffle. The shape, size and even the colors would lead any reasonable person to assume that they were purchasing an ***** Shuffle.

Regards,

**** *********








Business Response: We have over 1000 people who have purchased the MP3 shuffle and this is the only example of someone who thought they were buying an ***** product. It does look similar to the ***** product, but there are noticeable differences. First being that this product has no internal memory, hence why we show a picture of the SD/TF card: ********************************


If you look at an actual shuffle, it's a sleeker design:
*********************************

Ours is clearly different, the most notable difference is it doesn't have the signature chrome buttons on the top: ************************************

It's also just good for this customer to know that ***** doesn't discount it's product, the only way we'd be able to run an actual ***** product would be for a marketing push, i.e. we purchase a bunch of iPods at full price but offer them to the customer at a discount. This is completely hypothetical though, and if we ever did that the deal would 100% say that it's ***** because we would want people to know. Again, if you look at the deal, it never says it's an ***** product. That this was designed to look similar to an ***** product is not in any way a legal or false advertising issue. It's the customer's responsibility to read the details of the deal.

Here's an article for the customer on why ***** only discounts it's products when they have a newer model coming out: ************************************************************************************

Just so that this doesn't happen to him again in the future.

8/21/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a vacation voucher from ****** ********* ******* through Deal Chicken and have had considerable problems through that company in regards to using the voucher. I contacted Deal Chicken as I felt that the information about the vouchers and the availability of resorts was misleading and to let them know that I was having trouble with the company. They responded by sending my concerns to the company but when I emailed them again asking for follow up as i had not been able to resolve anything they did not respond in a timely fashion. When they did respond it was the actual company responding through Deal Chicken's customer service email. I emailed them again stating how dissatisfied I was and have not gotten a response.

Desired Settlement: I would like a refund of the voucher price of $395.00 either through Deal Chicken or ****** ********* ******* as the voucher was not able to be redeemed due to lack of available product and also due to the poor customer services that I received when dealing with this problem.

Business Response: Hi *****,


I am very sorry that this was your experience with this merchant. We've started to change our language on these travel deals that the resorts listed and times listed are not guaranteed because even if the resort itself has room, there usually are only one or two rooms available to be used by ****** ***** **** customers. We're also urging people to reserve their stays as early as possible and not waiting until the end of the promotion because once the promotion is expired we are not able to give refunds. Our credit card processing system does not allow it. The only thing I would be able to do is give you DealChicken credits in that amount, which it doesn't sound like you would want, but we're restricted to the limitations put on us by the bank. 

This is exactly the type of situation we're hoping to curb in the future, and I wish we had been able to speak earlier than after the promotional expiration date because then either I or my team would have been able to do something more for you. I am very sorry that we're not able to give you more or do more in this instance.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  I had no reason to contact you as I thought that ****** ******* would have better customer service and would take care of this themselves.  We bought this last June not knowing that the voucher would be offered for sale later for a trip we wanted to take in November.  When no suitable accommodations were available we had to postpone taking our vacation until our schedules could accommodate one which was late June, early July.  I had no reason to believe this would be a problem as it was ADVERTISED that the voucher could be used to travel up to 14 months after purchase because of the 60 day booking window.  However, inventory in the 3 states we could travel to were not updated and did not extend out more then 30 days at any given time until the one week that we could have used, which was then unavailable when we booked it.  I never dreamed that the company itself would have such poor customer service or I would have contacted you sooner.  I'm very sure that a refund can still be issued.  I purchased this with a debit card and I worked for a credit card company, credits can be processed at any time or you can send me a check.  I can provide copies of bank statement if needed.  This voucher was very falsely advertised and your company should be standing behind it if you are going to agree to sell it.  I have only received contradictory answers from ****** ******* trying to cover up their mistakes and false advertising and I contacted you about this on the day that the voucher was due to expire.  I will also note that ****** ******* extended the voucher until 6/30/13 but no inventory was added, in fact Maine, NH and Massachusetts were removed from the list.  If you had followed up on the email that I sent you yourselves instead of just passing it off to ****** ******* you would have known this.  I contacted your company in response to my complaint 2 more times following my initial complaint.  You I did indeed contact you before the voucher expired.


Regards,

***** *******








8/17/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase through dealchicken.com and of course my credit card was charged and I have never received my item. I emailed them multiple times and received avoidant responses.

Desired Settlement: I want my money refunded immediately.

Business Response: Hi ******,


******** shipped your product which you can track by going to USPS.com. The tracking number is **********************. You should have the product this week.

Please follow back up with us if you do not receive the product this week.

Thanks!

8/4/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 deals on Deal Chicken for $99.00 each for a total of $198.00 on November 8, 2012 for house cleaning for a company called *** *** ********. I gave one to my daughter and had one for myself. We both contacted the company to make an appointment and left voice mails. A week later we called again due to no response from them and left another message, once again we did not get a call back. As I wanted the cleaning done I continued to call for 3 months to no avail. I then got on Deal chickens web site, went through the complaint and refund process and sent in a compliant asking for a refund. I did not hear anything back for a 2 weeks so I sent another one. Now I am not getting replies from Deal Chicken either. I finally found a number to call them and did so. I told them about my frustration not getting phone calls returned from *** *** and that each time I called them there was a different message stating they would call back. I asked to speak with a supervisor or manager and was told they did not have one and that there were some at different sites around the country. I asked to have my name sent to them for a call back, I was assured that they would be calling within 48 hrs. A couple of weeks later, with no call back from Deal Chicken, I called them again. Explaining my situation again, even though it was in my file notes, and again asked for a call back. Both time telling me the credit had not been issued as a credit reversal on my credit card account. I again waited a few weeks for a call and did not get one. I went thru the process for the 3rd time, again being assured that I would get a callback, this time I was told that would be from ****. I was also told that the person who handled the disputes was no longer with the company and they were backlogged. Again no call back. Two weeks ago I noticed a $198.00 credit on my Deal Chicken account. I called and was told I could not get a cash refund because the credit was now on my account. I CANNOT SPEND THAT MUCH MONEY ON THEIR PRODUCTS, or in the 3 months that they have as an expiration dates seen below, nor do I want to any longer do business with Deal Chicken. My first call to Deal Chicken I was advised I had 2 weeks to ask for a refund, i stated I would not have known in 2 weeks that it was not going to work out, one because of the holidays so I did not get worried until Feb 1, 2013 and two I was giving them time since it was a coupon order and I thought that they would be busy with all that were sold, at that point giving them the benefit of the doubt, they agreed and set up the first request for a refund to my debit card

Desired Settlement: I want the credit removed from my Deal Chicken account and applied as a credit adjustment made to my credit card # on file at this time. I had to seek the housecleaning elsewhere because it was never done by *** ***, I want my money back to cover that cost which was more money straight up. Up until this point I had been a loyal customer to Deal Chicken, no longer. I am not spending any more money with them. I am not taking a chances on this happening again, nor should I have to. I have included you in the email I am sending to them. The call I made on July 8th, I informed them that I would be making a complaint regarding this matter. This is unacceptable business behavior. Again I did everything I could to have this resolved clear back in February early March. Thank you and I look forward to your assistance getting this matter resolved. Below is the response I received from *****. So I was able to obtain an answer very quickly. Unfortunately, because you have already received the credits we are not able to issue a cash refund. I explained everything to Finance and our operating system just will not allow it. As much as I hate to say this you may need to dispute this with your credit card company. We will comply to any questions that they have in order to make that process has smooth as possible for you however, again there is nothing DealChicken is able to do at this point. ***** ******** Consumer Loyalty Supervisor Sincerely, ****** *****

Business Response: Hi ******,


Unfortunately I'm just going to be repeating what it sounds like other reps have told you already about this situation, which is that our system will not let us reverse a refund of any kind. Once it's been issued as refunded, no matter the way it was refunded, our accounting system sees it as a debit and there's no way to issue the refund again or anything.  I wish I had another solution because I know you've been communicating with our team for a long time and trying to get another solution. Were you able to dispute the charge with your credit card, as I see ***** recommended? That bypasses our system as it is just bank to bank and is the only way the system allows a "double" refund, which is why she suggested it. 

I know this isn't the solution you were looking for, but hopefully it clarified that we're not just telling you something because we don't want to help, if we could reverse this and process it again we would have done that weeks ago for you, but that we're stuck with our current system. 

7/30/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from dealchicken.com 3/26/13 for a manicure/pedicure from ******* *****. I attempted for 3 days to reach the salon to schedule - they did not answer phone, emails. Finally, I got a response from email where the owner of salon wanted my dealchicken voucher number before she would even schedule me. Since it all seemed very unprofessional (and shady) I emailed dealchicken and requested refund. SInce i was in the time frame for the refund, they said they would refund my money. I waited over a month, then contacted them. There was never a credit back to my bank account. My bank ** **** verified this. I sent an email to dealchicken in May asking about the refund. Their agent (***** ******.) stated it was refunded, that they had a confirmation number. I called my bank again, plus reviewed my bank account from April - June, neither of us found a refund credit. I then emailed dealchicken AGAIN, their agent **** * simply stated "the money has been refunded please contact your bank". I even suggested that perhaps we should verify they have my credit card number correct, but never was any sort of assistance offered at all. My bank, ** ****, can verify that this money was never received. I offered my bank phone number when I sent the emails to this merchant. I also advised that the merchant, whom I purchased the deal for, has numerous complaints for not scheduling appointments or being unavailable after she collects the voucher. The merchant had a message on her answering machine stating she did not allow messages on her phone, that you had to text or contact her through email. I have done numerous purchases with other daily deal sites with no issues. I just want my $25 returned as I was well within their refund time frame AND I never received any service for my money.

Desired Settlement: I want a refund of my $25. If they are unable to process this through my credit card (I now have a new card that is not the same I used with the original purchase) I would like a check sent to me in 10 days or less. I have been beyond patient and i feel their customer service was not acceptable on this matter.

Business Response: Hi *******,


I'm sorry that this has been your experience. This is not an issue I've ever experienced before, but let me show you what the refund looks like from our end: 
************************************

if you click on that link, you'll see a screen shot where I approved the refund back in April. Sometimes if customers have gotten a new credit/debit card number since their purchase it can take a little longer for their bank to find their account, or they send the money back to us if they can't find it. But that always happens within 30 days and our system updates when that happens, which if you see in that screen shot it's still showing as 100% refunded on our end. That said, the reason **** didn't want to review your CC info is that we don't have any visibility into credit cards on our end and reading off CC information over the phone is something you have to be bonded for, which we are not.

I emailed our accounting team to confirm that they have not gotten the money returned to us from this refund, and they confirmed that they have not. We cannot "double" process a refund, meaning that since our system is showing that this was already refunded it won't let us do an additional refund on top of it as everything on our end looks like it's been processed.

Again, I've never heard of this before. I know you said you're working with your bank, if you're just working with the teller/branch manager, it might be better to call them and talk to the people on the back end as they might have more insight into pending or failed transactions. Or see if they can help you dispute the charge, because I'm not sure if that would work but it might. But again on our side there's no way for us to push through another refund, which I'm very sorry about. Hopefully this clarifies a little bit more into why and what it is that we're seeing.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
The attached screenshot the business sent, the link did not work.  That is probably because it is an internal intranet system, which those of us on the outside would not be able to access.  Therefore, I could not see anything you stated in your response.
If you will give me the exact date you sent the refund and the credit card number (last 4 is all my bank needs), I will have my bank either dispute the charge and take their advice on where to go from there.  The branch manager is the one who reviewed two months of transactions on my account (** ****) and there was never a refund from your company.  My bank has stated they would be more than willing to discuss this with you on my behalf, as the error is not on their end.  I have had credits issued to my account and cards multiple times with no issue.  My banks phone number is **************

Regards,

******* *******








Business Response: Hi *******,


You can view that information yourself. If you log on to DealChicken.com and sign in, then on the upper right-hand side hover over "Your Account" and go down to "Your Deals".  There you'll see the refund information for $25 for the manicure/pedicure.

Like I mentioned before, we don't have credit card information so I cannot provide you the last four digits.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I have went back to my bank, ** ****, and they have never recieved any credit to my account.  They reviewed 3 months of transactions.  I have received other refunds with no issues.  The bank advised me that the credit could not have been processed or it would have hit my account at this time.  I have offered the business my banks phone number, who would verify this info with the merchant.  I just want my money back for services I never received and was well within time frame requesting a refund.

 Complaint: *******

I am rejecting this response because:


Regards,

******* *******








Business Response: Hi *******,


I've attached screen shots to this reply showing you that the refund was processed on our end and that it has not come back to us as it is still in the "processed" status. If the refund doesn't go through the status changes to "rejected" which you can see it is clearly not.

I am not able to see the account that you used, is there any chance you used a different bank/credit card account on your DealChicken account? Unfortunately we cannot do anything else here as again the refund shows successful on our end. 

7/21/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have contacted Dealchicken about a vacation i purchased on thier website. I enterted a agreement to purchase a vacation with Dealchicken/**********. I have fullfilled my part of the agreement and sent in my deposits in and been waiting for over 9 monthes with no response. I sent $85 in to secure the vacation package.I have not recieved any responses from Dealchicken/**********. I want my money and I want it now .

Desired Settlement: I just want my money back

Business Response: Hi ****,

 
We have refunded you the money that you paid for us, we processed this back in March. Here's a screenshot showing this: *********************************
 
Have you emailed dealchicken**************** and asked ********** for the money you paid them? We're not able to refund you any money that you paid to another company but let me know if you're not seeing the refund that we gave you for $59 back in March?

7/21/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: 1. I purchased 4 Iphone cords and they were supposed to be for Iphone - yet when they were plugged in they were not compatible - therefore zero use. 2. I purchased a 2 night stay for 2 adults at ***** ******* Chicago and I have faxed in - per their instructions- request for reservation three times without a reply. This started back in June since I wanted to stay in August, 2013, which expires in September, 2013. Failure to reply is failure to stay, therefore useless.

Desired Settlement: refund for the iphone cords in the amount of $20.00 and a self addressed stamped mailer to return them. either a reservation or refund for the hotel. It's under voucher number ********

Business Response: Hi ******,

 
I am struggling to find your account, the email address you provided shows a purchase for tickets to the creation museum but I can't find any other account for you. 
 
Can you email ******************************* or call us at ###-###-#### and we can take care of these issues for you? It'll be a faster response time.
 
Thank you,
 
********

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


Regards,

****** ****




****************   I have claims in locally with ******* ****** whom never bitgered to reply



Business Response: Ok, I have processed these refunds for you. Unfortunately both of these are older than 6 months and refunds older than 6 months our bank sometimes will not process. If you do not see a refund within the next 30 days for these, the best advice I can give you is to dispute the charges with your credit card company. It's an issue with our system that we're trying to fix (by switching banks) but for now this is a problem.

 
We do have a centralized call center, no more local reps, so if you do want to reach out and get an update on your refunds please feel free to call us at ###-###-#### or email at *******************************.
 
Thanks!

7/16/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item from Dealchicken, it was supposed to be $39.95 with the coupon code I used, it went through for that cost, and my credit card was initially charged for that cost. Later, they charged me an extra $5, the cost without the coupon code, which I never authorized. The company admitted the error, but is only willing to give me a credit to their business, as opposed to a refund for the amount the overcharged me. This is the second time they overcharged me for a purchase, out of two purchases from them, so I do not want a credit to their business, as I will not be buying from them again.

Desired Settlement: I want the $5 difference credited back to my credit card, not a store credit. I would also like the record on the BBB website that this company overcharges customers without their permission.

Business Response: Here are the facts, as they have already been explained to **. *******:


1.) Our promo codes for $5 are for first time buyers only. His first purchase with DealChicken was on 2/27, so that is why the $5 did not apply when he made a second purchase on 5/4. Here's where it says on all of our promo codes that this is for first time buyers: ********************************

2.) We offered the customer a $5 credit on his next purchase since he did not read/understand the stipulations on the promo code, which we did not have to do.

3.) As was explained, we cannot do a partial refund of any purchase, so it's all or nothing. But because **. ******* has already redeemed this product and it's already been shipped to him, no refunds will be allowed on this purchase.

We have nothing else to offer this customer, but we do not charge customer's without their consent or for more money then we promote the deal for. If you ever get a promo code for a business as a customer, please be sure to read the fine print.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The promo code was accepted when I made my purchase, then you upped the charged, thus charging me more than I authorized.  I do not understand how it is not possible for you to refund the $5 that you charged me without my authorization.  A $5 credit to your business is unacceptable, because I have no interest in doing business with you again.  I do not care if you send me a $5 in cash to my mailing address, but you charged me more than I authorized, and more than the amount said when I went to check out, so I demand the $5 refund.  You can't simply charge people more, after they place an order with you, without notifying them.

Regards,

***** *******








Business Response: I wish there was something else we could do here, the credit doesn't apply if it's not going to work and if that was happening, we'd have more examples of it. Which is why there's not a great way to solve this issue for him, which is unfortunate.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

You overcharged me by $5, please just refund my credit card $5 and this issue will be over.  You overcharged me twice, I do not want to do business with you again, so the $5 credit you offered me is not acceptable.  You have my credit card information and name, a $5 refund is all I'm asking for, so I'm paying the amount advertised for the product I purchased.

Regards,

***** *******








7/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Merchant, Deal Chicken, sold a voucher to me for **** *****'s ****** *****. I am within the applicable promotional timeframe to redeem the voucher, but the **** ***** ****** group is unable to fulfill my request. I reached directly out to Deal Chicken informing them of the issue and they informed me that I was outside of the refund policy (30 days) and that I would have to work directly with the Merchant for any refund. At this point the merchant has responded to me, stated that any refund would need to come through Deal Chicken, since they are unable to fulfill the voucher. This feels very fraudulent and I thought that Deal Chicken was a reputable business so I didn’t think twice about buying the ****** deal. The 30-day refund policy does not take into account the fact that the promotion is valid for a year and that the merchant may not honor it afetr the 30 days, even though it is still a current voucher, that I am unable to use. **** ***** is saying to go to Deal Chicken and Deal Chicken is saying to go through **** *****, while I am sitting here with an active voucher I am unable to use, having spent $189. Please let me know if you need any other information. My number is ###-###-#### and my email is *******************. Thanks, ***** ********

Desired Settlement: The only way to recolve this would be for a full refund of the $189. I also think that Deal Chicken is acting fraudulently by having a 30-day return policy, but having items that are active/valid for over 1 year. Unless you try and book to travel within 30-days, which is not required based on their voucher they sold, we will never be able to return a voucher if thereis an issue. The other issue is taht they work with company's like **** *****'s ****** ***** which do not honor the vouchers, which are sold through Deal Chicken.

Business Response: Hi *****,

 
I'm very sorry about your experience. I have issued a refund for you in the amount of $189 which you can expect to see in the next 3-5 business days.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I have received my full refund, and while I am disappointed it took me coming to the BBB to get this resolved, I do appreciate the quick resolution.

Regards,

***** ********

7/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a discounted service through this online "deal" website, Deal Chicken. The purchase was for hair salon services that I wished to have done before a vacation. I attempted to contact the salon repeatedly and left three different messages for a return call. I never received any response at all from this salon. I contacted Deal Chicken to report this and to request a refund of the $40. I had paid for the "deal". The stated policy on their website is that refunds are available up to 14 days following purchase. I made my request after five days. Their response was that they need time to contact the merchant to attempt to resolve the issue. In the meantime, I left for vacation without receiving the desired services. Upon my return, I received an email stating the merchant wished to make it right and that I should contact the salon to schedule. I did attempt to contact the salon again and again was unable to reach anyone. I received an email from the salon asking me to provide them with my phone number so they could call me. I replied with my phone number and now that it is 14 days later, I have yet to hear anything. Deal Chicken refuses to refund the money now because the merchant wanted to resolve and too much time has passed.

Desired Settlement: I just want Deal Chicken to honor their policy for refunds and I'd really like to see them stop promoting the salon, ********* ***** ** *** ****** ********.

Business Response: This has already been refunded.

7/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought 2 vouchers from dealchicken.com. When going for my appointment with the dealchicken.com voucher the business was out of business. I called dealchicken.com and of course no one was there to answer phone calls for business hours in the western states. They close at 2 p.m PST. The next day early I spoke to ***** with dealchicken.com explained the situation. I advised ***** the business was no longer operating and asked for a refund. I advised her that the credit card (debit card) had been compromised by a business and could not receive refunds She tried to tell me the card could accept a refund. (***** promised to call me back that day with a reference number for a refund! ***** never bothered to call me back.) I called ***** bank (my account holder) and they assured me that the old compromised card COULD NOT receive refunds. That I should provide the business with the new card information. (Which I had tried to do with ***** during our phone conversation.) I emailed dealchicken.com my new and correct credit card information. From day one I informed them the card number they had was no longer valid!! Then the next day I get an email that the refund was issued to the old card number. I called dealchicken.com and received terrible customer service from a representative (******) and a manager named *******, they could not understand why I was upset!! I think dealchicken.com is trying to stall sending me my refund, collecting interest on my money. They are very nice when you are giving them money for vouchers. But when the business is no longer operating, the attitude and the refund process is a joke!! Dealchicken.com takes your money right away out of you account... but try getting them to put your money back into your account especially when giving them all the correct information from DAY ONE!

Desired Settlement: Refund should be credited to the correct account with-in 24 hours!!!

Business Response: Hi *****,


I'm sorry that this was your experience. We're not trying to keep your money, as you can see in this screen shot we have already refunded your money: **********************************

I followed up with our bank, which is **** ** *******, and they said that since you still have an account at ***** one of three things is going to happen:

1) They may apply the credit to an outstanding balance on your previous account
2) They may issue you a paper check which is sent directly to you
3) The credit will be sent back to us

Unfortunately we have to wait around 30 days before we'll know which of these options will happen. Usually the receiving bank gets the funds to their customer, which is why we still process refunds the same way even if accounts have been closed, it's usually faster than if our accounting team has to issue the check. 

Hopefully that clarifies a little more about what happened here. Thank you!

6/7/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from this company and I'm having a hard time redeeming the deal. I followed the instructions but for some reason they never contacted me to complete the process to redeem my voucher. I contacted dealchicken directly to get assistance but they couldn't get a hold of the company and couldn't even locate a good working telephone number for *****************. One of the dealchicken rep instructed me to email ***************** again and send her a copy but I never heard back from her. One of the rep stated that she couldn't get a hold of ******* so she will just refund my money. I told her that I'm not looking for a refund because I need the deal for a reason. I planned a trip to Lake Tahoe w/ my kids already and my vacation is already approved in July. Deal is for 3 day, 2 night vacation to Lake Tahoe voucher *************

Desired Settlement: I would like to request dealchicken to replace my deal by providing 3 day, 2 night hotel/vacation to Lake Tahoe if they're not able to help me redeem my voucher from fun time travel shop. I'm a single mom of 3 and I look for deals like this to be able to take my kids to places because I can't afford to pay full price. Just like what I mentioned above I already planned our trip in July 4,5,6. I'm not looking for refund at all. I really need this deal.

Business Response: Unfortunately businesses sometimes go out of business which it looks like we found out is what happened with *** **** ****** just a few weeks ago. We have processed a full refund plus $5 DealChicken credit to this customers because of the inconvenience.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


From: *********************
Date: Wed, May 29, 2013 at 1:15 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


Per report dealchicken is stating that ************* closed their business weeks ago.  I don't understand why they're saying this now while I contacted them back in Feb to try to redeem my deal but all they could tell was they can't find a contact number for them, which doesn't make sense because they advertised for that company and they shld have a contact number for companies that they're advertising for.  I hope you can help me have deal chicken provide a replacement for my deal.  Pls advice what should I do next to make this happen.   Again I'm NOT seeking for refund.   Thank you very much for your time.   



Regards,

***** ********








Business Response: Hi *****,


We're following our terms of service as far as what we do when a business goes out of business, which is to refund the money. We do not have any other deals currently for a trip to Tahoe so we aren't able to switch your promotion to another deal at this time as there aren't any other options available. I'm very sorry, but hopefully with the refund you're able to take that money and use it towards your trip.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


---------- Forwarded message ----------
From: <*******************>
Date: Wed, Jun 5, 2013 at 1:53 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


I saw a deal right now for 3day, 2 night sizzling summer getaway, it's the closest deal that your company can replace my deal. I understand it's more  than what I paid for but again this is the only one that is also 3 day 2 night deal at this time.  For all the inconvenience and time that I had to put on this issue I'm hoping that you will consider what I'm asking for. Thank you!  


Regards,

***** ********








Business Response: Hi *****,


We cannot guarantee that this deal or the hotels it's with will have availability in Tahoe for when you have already taken time off to go, so that is a very risky resolution that will likely still result in you not being able to get your hotel reservations complete in time. Also, a lot of these hotels want our customers to give them reservation dates that are longer than 30 days out, so if we're getting close to the 30 day mark this also might not be a great solution. If you really want to try this deal, I will put $64 in DealChicken credits in your account (the difference between $99 and $35) and you can buy the deal for the same price as the other, and try to get your stay booked. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

From: <*******************>
Date: Thu, Jun 6, 2013 at 12:52 AM


Ok when will I see the credit?  Can u apply it ASAP so I can purchase the deal?  Thanks.  



Regards,

***** ********

6/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I submitted a previous complaint, I never received a satisfactory response from the business. I am also yet to receive the product I ordered.

Desired Settlement: $5 refund that they overcharged me.

Business Response: This merchant emailed ***** today letting him know he should expect to receive the product tomorrow. Hopefully it arrives then, otherwise we can always help him receive his product by reaching out to the merchant on his behalf.

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

This still does not solve the problem that the company overcharged me $5 and refuses to give me a refund.

The first time I made a purchase from the company, I used a promo code and they overcharged me, then refunded the entire amount, and gave me a promo code to use for my next purchase.  On that next purchase (the one I'm disputing now), I used that promo code, when I checked out, it was applied, however, when the charge hit my credit card, it was $5 more than I authorized.  They said I could only use a promo code on my first purchase, even though they gave me one to use on the second.  I would have ordered elsewhere for cheaper, if I was unable to use the code provided.  They offered me a $5 credit, which I do not want, because I am not going to order from the company again.  I have twice tried to order from them and twice they overcharged me.  So, a $5 credit is not acceptable to me, I demand a $5 refund be issued to my credit card.  I simply do not understand why it is so difficult for the company to refund me $5, when they overcharged me.


Regards,

***** *******








Business Response: There is nothing further we can do for this customer as we have shown multiple times why the $5 did not work. If this was an issue, more customers would be complaining to us and the BBB that their credits weren't applying, but that is simply not the case. Which is also why we don't have a way to fix this issue, as it appears to be a user error since it can not be replicated. Luckily ***** did get his product and was able to save over 50% using a DealChicken voucher.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I'm unclear why you are not understanding the overall issue here.


I placed my first order, and I was overcharged, your website accepted the promo code, however, when I checked my credit card statement, you billed me the full price.  I spoke with customer service then, they cancelled that order, and gave me a promo code to use for my next order (which would then become my first purchase from you, since you had to cancel my initial purchase, because you overcharged me).  I used that promo code your company provided on the order we're talking about now, your website accepted my promo code, however, I was charged full price, once the charge posted to my credit card.  If you have the ability to charge my credit card, you have the ability to refund me the $5 you overcharged me an owe me.  You overcharged me without my permission and I will not drop this issue until you refund me.  The fact that I saved 50% on the product does not matter to me, the fact that you overcharged me without my permission is illegal and a poor business practice.  As I said, I will not drop this until you refund me.  I do not want a credit to your company because I refuse to do business with you again.  If you simply refund me the $5 you overcharged me, you will not hear from me again, if you do not do that, you will continue to hear from me.

Regards,

***** *******








Business Response: ***** this is the last time I'm explaining this, and you can continue to harass us but we will no longer respond.


Even though you had gotten a refund on your first purchase, the system and promo codes are not smart enough to know that, they just see that you already had purchased something and so on your next purchase when you tried to use the promo code you got the attached message on your screen. If you didn't notice it and completed your purchase, that's why you were charged the full amount.

Because of the user error, we offered you $5 credit that would have applied automatically to your next purchase, no promo code needed and is a lot easier to use. According to our terms and conditions, that was not something we had to do. I've also explained that we cannot give partial refunds on products, nor can we give refunds on deals that have already been redeemed.

Again, this is our final response on this issue.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The simple fact that you are refusing to communicate with me and the BBB as well as accusing me of harassing you proves you provide poor customer service and are not a trustworthy company.  I'm not harassing you, I'm demanding a refund after you fraudulently charged my credit card.


I contacted my bank and filed a claim with them, they will be demanding the refund.

If you refuse to work with them, I will contact my attorney and we can meet in small claims court.  With that, you would then incur my legal fees, travel fees, and the court costs associated with the case, that I will win, because I have proof you overcharged me.

I will also use my powerful and long-standing presence on social media and the internet to make sure other people do not fall victim to your company.

Regards,

***** *******








5/7/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a travel voucher for an eight-day/seven-night resort get-away on April 19, 2012 with a three year period for redemption. I was charged $99 for this certificate. In February of this year, I began the attempts at redeeming this voucher for a get-away in June of this year, actually for my honeymoon. I have been tossed around different websites such as ******************, ***************, in addition to the root website of dealchicken.com. You cannot reach a human at the customer service line. You have to leave a voicemail. I have called the National Travel/Golf Director, ***** *****, who has a FULL voicemail box. I have called ************* ******* Area Director ******** ***** who referred me back to the 800# saying he couldn't help me. I have called ******* ******* Area Director ***** ************ who I spoke to once and he said to give him a couple of days to work on it. That was nearly a month ago. The rest of the time I reach voicemail. I thought this was a great deal but it is a rip-off and now I am out that money. I receive e-mails that says "fax the reservation form and someone will contact you" which I did and no one contacted me. Send the serial number, send the voucher number, all of which I did and absolutely no one contacts me. I'm afraid that I'm probably not the only one that has happened to either.

Desired Settlement: At this point, I don't trust this merchant anymore and the parent company, ******* *****, needs to know that Deal Chicken is ripping people off by selling phony travel vouchers that you can't redeem yet they charge your credit card anyway!!

Business Response: We have provided this customer with a refund on 3/20, here is the proof:


Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
8-day/7-night resort getaway for 2 at 3,500 resorts worldwide
*****
$99.00
********* **
******  
4/25/2015
Travel
4/24/2015

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
******************
******* ******
**********************
N/A
4/18/2012
******
$99.00
$0.00
$0.00
$99.00
************** 

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
***** processed Requested 3/15/2013 4:56:01 PM by ************************
Comments: Has tried to book vacation since last April & hasn't gotten a response
Approved 3/20/2013 8:30:53 AM by **********************
Comments: Approved By **********************
Processed 3/20/2013 4:36:00 PM by ***********************
Reference Number: **********************

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

This is not proof at all!!  For one, it doesn't state when a check was issued.  Two, it doesn't state a credit card number to which it was refunded.  I used a credit card to purchase this voucher as well.  It states "token number" which I have no idea what that means.  It states that my "voucher" was refunded on March 20th.  What does that mean?  That means nothing.  As of today, April 4th, I have no paper check and this money has NOT been credited back to my card.  Therefore, this matter is still open as I do NOT have the money I paid for this back in my pocket.  I still contend that this business is conducting fraudulent transactions and selling vacations at deep discounts in which you are unable to book the vacation and this business just KEEPS your money!!

Regards,

******* ******








Business Response: ******* reached out to me last week and let me know that the funds did finally appear back to his account. His bank had placed a 30 day hold on the funds before finally depositing them back into this account, and I am happy that this was finally resolved for him.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

However, I am not satisfied with the situation that got me here in the first place.  The bottom line still remains that I purchased a travel voucher off the website that I was never able to use.  No one ever responded to e-mails and, when I was successful in reaching a human, all I was told is to "give it time and [I] would work on it and get back to you".  This never happened.  I was planning to use this for my honeymoon and I'm extremely disappointed that a website that sells a product makes it virtually IMPOSSIBLE to redeem it.  Then, it takes nearly three months to even get your money back.  This is utterly unacceptable and, even though I received my money back (finally), it should still be investigated by the BBB.

Regards,

******* ******

5/4/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i placed an order on line, their system was not working correctly as my order ws not showing as placed, so in trying to get the order to take i kept hitting the submit button. well low and behold I placed the order for my product 15 times. I called immediately after becoming aware of the situation, I did not receive a phone call back after leaving a message. So I called and got a hold of *****, she said I would receive credit for the over charges to my account. I recived many emails stating the refund was approved and would be credited to my account. After one of the charges was credited to my acccount, i became worried and emailed ***** and was told that it would take up to 2 business weeks to get my refunds. Well after 2 weeks I called and emailed and ******** let me know that it would take awhile for my refunds. since then ******** has either quite or has decided to stop returning my calls and or emails. So I have been calling and emailing the DealChicken headquarters. No response to my emails or phone calls. at this point they still owe me 260.00 and I would really like my money back. I also spoke with another person and I unfortunatley forgot her name, but she told me they had credited my acount on 3/4, I told her yes they did but only for 20.00 and not the entire balance, she said she would check into this and return my call, well you guessed it. I have not heard back from her. I called again today to the headquarters, and the Gentleman (**** was his name I beleive) said he would take my name and number and some one would contact me within 10 minutes, well that was 5 hours ago, and guess what? no call...

Desired Settlement: I would like to have my entire purchase amount refunded. At the time of the order, I had asked that we keep one of the charges open so that I could receive the product that I had ordered. After this fisaco, I would just like all of the transactions credited to my account

Business Response: Hi,


This is a screen shot showing that we have processed all of ******s refunds: *********************************

I'm not sure what else we can do for her, but I have sent her another attachment showing the refunds have all been processed.

Consumer Response: From: **************************
Date: Thu, Apr 11, 2013 at 10:25 AM
Subject: RE: ******* ******* *** ** ******* You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********
To: info@mybbb.org


Thank you for the update.

However, they are providing you incorrect information.

They have given me 2, separate $20.00 credits and they still owe me 13 more $20.00 credits.

They keep saying they have “processed” the credits, yes they have processed them on their side,  however, they have not credited my account for the money that is due to me.

Thank you

 

 

***** ***** **** ************* **** **** ******** ****** ************ ************************ **************** ************ **********************************

Business Response: I have verified with Accounting that *****'s bank did reject the refunds initially but when we sent them back through they went successfully. They were sent back through on April 15th, and I have emailed ***** to make sure that she has seen all of these funds back into her account finally. This was just flagged because it was so many refunds trying to process at the same time.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** *****

4/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In Sept 2012 I purchased 5 Lanyards for Christmas gifts. I received the certificates and requested the lanyards. I did not recieve my lanyards by Christmas. After Christmas I called Deal Chicken. The representative apologized and said he needed to review further and call my the next day. I agreed to speaking to them the next day. I never heard back from anyone from Deal Chicken. In early March I contacted Deal Chicken via their help website asking for a refund for the 5 lanyards. I was contacted 9 days later and was told she would give me a Deal Chicken credit to make another purchase. I replied and asked for a refund to my credit card not a deal chicken refund because I no longer want to use Deal Chicken. She said I have 5 years to use the credit. I asked to be transferred to a manager. Again I have not heard from Deal Chicken for 11 days. I do not want to use this company and just want all my money back.

Desired Settlement: Give me a full refund for all purchases made and not yet redeem. I do not want anything to do with them anymore.

Business Response: Hi,


After we've issued a credit in the form of Deal Chicken bucks it's set as that. I have asked our accounting team to mail her a check for $24 to cover the cost of the voucher.

4/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We signed up with Deal Chicken solely to purchase a $49 carpet cleaning. The service provider failed to show twice and never provided services. We purchased a cleaning from another company for $100. Deal Chicken refuses to process a refund despite their failure to perform. ******* ********, contacted through their customer support stated that their 'system' will not allow them to process a refund. They will only provide a credit for another purchase with them. This is not acceptable, we will not order other services through Deal Chicken. Our account is under ***************** so they can research.

Desired Settlement: Deal Chicken should refund the $49 to our credit card.

Business Response: We're mailing a check for $49 to ***** and have sent an email to them letting them know.

4/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal and the merchant did not honor the deal because "the manager has to be on site to honor the deal", according to the staff at the restaurant. This is not listed anywhere on the voucher and was not told to me by the merchant until after we ate our meals. I wasted money and tried to deal with the merchant directly to settle my issues. I filled out the dealchicken customer service form so a representative could get back to you and provide me with a refund for my purchases. It had been less than 14 days since I purchased the deal, so DealChicken should have provided a refund. I followed their policy. I contacted them via the contact form, email, and telephone. I still have not had any response or refund.

Desired Settlement: Please refund my ********** for the $40 I spent on the deals for 50% off sandwiches and more from ******** **********. *************** *************** *************** *************** Thank you

Business Response: We processed a refund for her and let her know on April 1.

4/12/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Several months ago we purchased a deal voucher from Dealchicken. We used the voucher to place an order with ***** *********. When ***** ********* did not honor their end of the purchase we tried to contact them with no luck. We then returned to Dealchicken asking for their assistance in this matter. Dealchicken continually exchanged emails with me regarding their correspondence with ***** however the issue was never resolved and upon asking for a direct contact for this company Dealchicken refused. We not only paid for and did not receive the merchandise but Dealchicken would only continually respond to our emails with "Issue Closed" responses. Upon speaking to a local sales person for Dealchicken they asked that we do try their services again that this was a rare situation and they would do their best to regain our business. We then purchased a voucher for an item offered through another Dealchicken vendor. This was with ************. The item listed was priced at $15. We went to the ************ website to purchase the item displayed on the Dealchicken website with our already purchased voucher. When placing that exact item pictured into our cart and proceeding to check out the amount owed for the item on the Dealchicken site was $59.00 rather than $15.00. We then contacted ************ and they advised us to contact Dealchicken with this being their error. We have now spent over 1 week trying to contact Dealchicken via phone and email. We have never been able to speak to anyone via phone with Dealchicken therefore we contacted *******, the parent company of Dealchicken. When speaking to ******* we were told that they would contact Dealchicken and have someone respond immediately. After 4 conversations with ******* at ******* and no call from Dealchicken to resolve our issues we have contact the BBB. We have been billed by Dealchicken for items that were not the items listed on their site and also for items we never received.

Desired Settlement: We would like either a credit with a worthy vendor, our already purchased and paid for items or the delivery of the items presented in photographs on the Dealchicken website for the cost promised by Dealchicken. The two items purchased from ***** ******** were never received with a total loss of approximately $20. The ************ items were three gift baskets which were not priced at the Dealchicken advertised price. Instead of three gift baskets for $45, the pictured gift baskets totalled $179 for three.

Business Response: We've processed a refund for **** and emailed her to let her know.

Consumer Response:

We did receive the refund for the ************ deal purchased through dealchicken.  We still have not received the merchandise or a refund from the deal voucher purchased from Dealchicken for our ***** ********* order.  This item was purchased in January, 2013.  We have been in email contact with **** from Dealchicken many times, and he has informed us that he has been in touch with ***** ********* regarding our merchandise and has been told himself that the items were backordered.  It is now four months later and no merchandise and no refund.

**** *****

 

 

4/12/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered a two night hotel stay in ******* on 3/10/13. I researched the hotel and its reviews prior to making the purchase. The next day we called to book our dates. We called the number on our voucher for several days. We never got an answer on the phone. Not a person, not an authomated system. Nothing. After trying to call this number for several days we emailed Deal Chicken per their policy on complaints. They called us back several days later only to inform us that they would not refund our money since we did not file within 48 hours of purchase. We tried to resolve with the company that the voucher was for, but no one ever answered the phone. We then tried to resolve with Deal Chicken and the refused us our money.

Desired Settlement: I want our money back, a formal apology, and for deal chicken to honor their deals in the future. How can they stay in business if they do not provide the service/product that people are paying for??

Business Response: We processed a refund for this customer on 3/21. Here is the proof from our system:


eal Information:

Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
$59 for a 2-night stay in ******* plus $100 **** Dine Around
23453
$59.00
Trips Incentives
******
3/12/2014
Travel
3/12/2014

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
****************
******* *****
**********************
N/A
3/10/2013
*******
$59.00
$0.00
$0.00
$59.00
*************** ********* ***** ********)

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
49480 processed Requested 3/21/2013 2:05:54 PM by **************************
Comments: 
Approved 3/21/2013 5:34:26 PM by **********************
Comments: Approved By **********************
Processed 3/22/2013 10:25:33 AM by ***********************
Reference Number: **********************

4/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have not been able to get a response from anyone - I have tried emailing ****( see below ) and called number on the website as well as complaining, requesting refund on the site - again, no response.my orginal email to company contact- THESE VOUCHERS HAVE BEEN WORTHLESS. I HAVE NOT BEEN ABLE TO APPLY THEM TO ANY ORDERS. ALL I GET IS CAN NOT BE VALIDATED ON THE **** ******* ****. PLEASE ISSUE A 100% REFUND TO MY CREDIT CARD FOR BOTH VOUCHERS. I HAVE ALSO TRIED TO CALL IN THE VOUCHERS WITH A REPRESENTATIVE AND AM TOLD THERE AS WELL THAT THEY CAN NOT BE VALIDATED From: **** ****** Sent: Thursday, February 07, 2013 4:03 PMTo: *************** Subject: Request received: ************* Voucher Numbers ##- Please type your reply above this line -##Your request (#****) has been received and is being reviewed by our support staff.To add additional comments, reply to this email or click the link below:******************************************* **** ****** (DealChicken) Feb 07 14:03 (MST) Hello, Thank you for contacting DealChicken.com. I have looked up your two voucher numbers for ************* and they both are valid. I have attached both of your vouchers to this email. If you follow the directions on the voucher you should be able to apply this to a purchase. Please make sure to enter this in the promotional box and not as a gift card since that is a different field and will not accept your code. If I can help you with anything else please feel free to contact us at anytime. Thank you**** - DealChicken.com Attachment(s)********************

Desired Settlement: Please file a report of fraud against this company - as they took my money and "sold" me vouchers that can not be used at merchant.******* **** ******************** ***** ****** ****** ******* ** ********** ***********************I saw this deal orginally on the o************ news channel - ********************************

Consumer Response:

I have asked, that I be refunded for the monies I have paid.   I have made complaint to company -requesting refund and to date have not been acknowledged.

Bottom line --- I would like you to help / aid me in getting that refund for the certificates purchased.

I would also like a complaint filed against the company for "selling" services that can not be provided.

Business Response: We have issued a refund for this customer, due to a backlog we did not see her initial email but I have replied to let her know to expect a refund shortly.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

***** I did dispute the charge with my credit card company and the next business day 4.8.13 I got an email from the company saying they are going to issue refund. - I do find the reply they gave you as untrue - without you helping to resolve this matter -- I do not think they would have ever issued refund or acknowledge my concerns. *****

THANK YOU !!

Regards,

***** **************

4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: in january i signed a contract with deal chicken to run a deal promoting my business. As soon as they sign me up i had trouble getting a hold of my point of contact when i was trying to find out the date my deal was scheduled to run. when i finnally got a hold of them they told me they had no plans to run my deal anytime soon and to check back in a month. I waited and now i cannot find anyone and have summitted requests through their website but there is no phone number posted anywhere for me to get any answers.

Desired Settlement: i need to know if we can still do business with them

Business Response: I've forwarded this on to our sales team to reach out to this merchant.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* *******

4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 vouchers for admission to the ****** **** in *********** **. I did not realize when making the purchase that each voucher was valid for 2 admissions. I immediately made attempts to contact DealChicken.com for reimbursement for three of the four vouchers since the voucher clearly states on it "Cash refunds up to 14 days after date of purchase". I have called the number listed on the the voucher that states "Have questions or problems with your deal? Call DealChicken Customer Support at *************" I have called 3 times and each time I have called the message states that for a quicker response, and email should be sent to a specific email address. I have left a voicemail and I have sent 4 emails to the specified email address. It has been a week and a half of trying to contact someone and I have received no response whatsoever. It is impossible to reach anyone by phone regardless of when you call...the message leads you to believe that an operator will pick up; however, you are eventually redirected to the message to send an email or leave a voice message. At this time, I feel strongly that this site is not legit as their customer service does not exist.

Desired Settlement: I simply want a refund for 3 of the 4 vouchers as we did not use them and the voucher states that case refunds will be given if within 14 days of purchase. I have been trying since the day of purchase to contact anyone I could get a hold of but no one exists as a contact.

Business Response: We have issued her a refund for $26 and let her know that we've issued it.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  Thank you for your assistance with this issue, it is greatly appreciated.   The business contacted me yesterday evening to notify me of their intent. 

Regards,

******** *****

4/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a MP3 player on December 7, 2012, followed the procedure to order from them and waited at least 6 weeks before I contacted the company. I still do not have the MP3 player.

Desired Settlement: I would love to have the MP3 player, and I was going to use it with my workout sessions, but if they cannot produce the MP3 player, then I will accept a refund.

Business Response: We processed this refund on 3/28. Here is the proof:


Deal Information:

Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
Up to 63% off a 4GB or 8GB Super Shuffle MP3 player in your choice of 5 colors
*****
$12.99
Super Gadgets
******
2/3/2013
National
N/A

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
**************************
****** ********
**********************
N/A
12/7/2012
*******
$12.99
$0.00
$0.00
$12.99
*************** (Merchant Code: ***********)

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
***** processed Approved 3/28/2013 5:05:22 PM by **********************
Comments: Approved By **********************
Processed 3/28/2013 5:48:11 PM by ***********************
Reference Number: **********************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** ********

3/22/2013 Advertising/Sales Issues
3/21/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased DealChicken.com deal for an $11 10-piece manicure set ($22 value) on February 13, 2013. DealChicken charged my debit **** account and sent me a voucher/link to the ******* ******* ***** ************************************************** and when I put in the voucher number that was given ********** I get a blank page, no confirmation, nothing. I have tried several times and feel like I have been scammed. I am upset that I've ever been involved with DealChicken.Com. I have made numerous attempts to contact our local DealChicken.Com representative, ******* ******** at ************ AND a number provided on the voucher for ******** ***** ************. Nothing but answering machines with no return calls. I have left messages at all of these numbers and just informed them via voicemail that I am filing today with BBB. All I would like now is a refund.

Desired Settlement: I feel that someone including our local newspaper representing dealchicken.com (******* ***** *******) needs to see how credible their advertisers are before they promote them in their newspaper.

Business Response: ******* ********, our area manager of *******, contacted the merchant regarding the redemption issue. The merchant has emailed the customer in order to provide further assistance. Please see copy of email the merchant sent attached. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******.  The owner of the company called me 2 weeks ago and I finally received the merchandise.  It held all of the manicure tools that were advertised in a tan case but when I tried to close it the latch was broken and all of the tools fall out..  It was only $11 (advertised half off) but I certainly wouldn't take advantage of this special again.  It was comforting to know that all parties were involved and eager to correct the problem on order to get the order processed.  Thank you for your assistance. 

Regards,

***** ******

3/11/2013 Advertising/Sales Issues
3/5/2013 Delivery Issues
2/15/2013 Advertising/Sales Issues
1/17/2013 Advertising/Sales Issues
1/3/2013 Advertising/Sales Issues
12/16/2012 Problems with Product/Service
12/12/2012 Problems with Product/Service
11/30/2012 Problems with Product/Service
11/18/2012 Delivery Issues
11/8/2012 Problems with Product/Service
10/11/2012 Advertising/Sales Issues
9/28/2012 Advertising/Sales Issues
9/7/2012 Problems with Product/Service
8/29/2012 Delivery Issues
7/7/2012 Problems with Product/Service
6/22/2012 Problems with Product/Service