Business ProfileforPetro Home Services

In October 5th of 2022 I signed a contract for an ************* delivery agreement for 1 year with a ceiling price of $4.949 a gallon. The person who discussed this plan with told me that my service agreement which would be in place for the term of my contract was going to be rolled in with the price per gallon I was paying. Today (1/4/24) I received a bill for $427.47 for the service agreement. After calling customer service they stated they had nothing on record that indicated this. This is the second time I have filed a complaint with the BBB against petro home services. The original one in November of 2022 was for Petro not returning my calls for a month or so about renewing my contract. Petro offered me a $100 credit or a complementary service agreement if I choose to renew my contract with them for the ***** year. I chose the service agreement, but again when I signed the contract In October they said they had no records of my complaint at all. I still choose Petro because for the 6 years between 2 homes I had them their service technicians and delivery drivers are timely, polite and reliable. The price per gallon was very high but I was told I WOULD NOT be paying a for a service agreement so the price seems to fit. The billing department and people who sell contracts are either lying to me or have no communication with each other. I agreed to this contract over the phone and stated it was recorded. I called multiple times that day from ************. I want the calls pulled and reviewed which a feel will justify my claims. If Im right I feel Petro is in violation of the verbal contract I agreed to over the phone which would void the $399 cancelation fee. I want this $427.47 bill gone and continue my regular smart pay plan payments of $300.