Business ProfileforRhoads Energy Corporation

Rhoads Energy installed a boiler in my home in 2010 and serviced my unit from date of installation until 2022. The maintenance and services were inadequate. They failure to deliver the oil could of directly caused the unit to fail. It was extremely cold my cats which i adore ages of 13 and 15 were affected by the cold because of their ages and health conditions. I am elderly and do have degenerative arthritis which affected my condition for weeks after the incident. They never notified me by phone voice mail or text they just bumped me from the delivery list. When I became aware of the condition of my boiler it had substantial damage.

We could not find any record for a customer by this name current, or terminated. We would need to be able to an address to go on before properly being able to review the account and reply accordingly.

Please note that the individual who submitted the complaint is not a customer of Rhoads Energy but the president of a electrical and home repair business, and they are submitting a complaint on behalf of the former Rhoads Energy Customer. The customer she is referencing had indeed run out of oil multiple times in the past due to non-payment. We have documented extensive efforts to work with this customer through financial hardship. Just going back one year we can show the following: 3/14/22 - customer requested no more deliveries until after 6/1/22 4/11/22 - customer ran out of oil, we filled tank 4/14/22 and did not charge for the prime and start even though run out was not our error 5/15/22 - account went on hold again for non-payment 10/1/22 - account went on hold again for non-payment 12/1/22 - account went on hold again for non-payment 12/14/22 - called customer to discuss upcoming delivery to make payment arrangements, no answer 12/17/22 - Out of Oil - when customer called we let them know they were behind two budget payments, they stated that they could only afford to give us on budget payment. Service technician onsite dropped 10 gallons and tried to get unit started, service tech noted that unit had multiple leaks and recommended replacing unit. Caretaker said to contact customer to quote new system. Or office staff made multiple attempts to schedule a time to come out and give a free estimate and customer did not respond. 12/18/22 - we delivered 100 gallons as promised 12/19/22 - service again had to prime and start unit - it fired up but service tech noted that system had multiple leaks and extensive rust and could not guarantee system would continue to operate, recommended replacement and spoke to Beth, Caretaker to explain. Beth advised calling customer to set-up time to come give a free installation quote. 12/19/22 - we called and left message to schedule a salesman to come quote - no response to that message from customer 1/11/23 - received letter from FIFFIK Attorney dated 1/5/23 that they will be handling account for customer. We have reached out to attorney on the letter and will handle to see if we can assist attorney in understanding the issues with the customers failing unit, high delivery needs and increased budget. Attorney never responded. 1/18/23 - received a note from customer asking us to cease delivery Balance on Customers account is currently $ 3,132.89 and last payment received as posted on 12/19/22 in the amount of $ 650.00 All letters and notes from Attorney and customer are scanned and attached to customers account in our system as documentation.